Harrod Horticultural Reviews

4.6 Rating 11,234 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 16th July 2025

226

Anonymous

Anonymous // 01/01/2019

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“Although one parcel wasn't delivered with the others, Charlotte was incredibly helpful in ensuring that the missing item was sent overnight. The quality of the arch is superb.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Very good products and service”

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Posted 1 month ago

“excellent product and particularly good, helpful customer service.”

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Posted 1 month ago

“Very good plant stakes and helpful, prompt customer support when there are issues.”

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Posted 1 month ago

“Great service and quick delivery”

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Posted 1 month ago

“The pair of interlinking polycardonate cloches I bought are good and sturdy, I've used them as two separate pieces and now as one interlinked. Crops growing well. Delivery took longer than I expected but tey were packed well and so 5 stars is what you get.”

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Posted 1 month ago

“Absolutely fantastic customer service… I cannot give you all enough compliments and specify your exceptional service from the ordering to the great guys who came to deliver and put together the table, benches and chairs. Even when we decided the table was not big enough your staff were so understanding. It looks absolutely fabulous…. Thank you all for your incredible professionalism …a credit to your business and staff.”

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Posted 1 month ago

“The product was very good, but the item took over a week to come too slow I feel”

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Posted 1 month ago

Thank you for your review. During peak periods delivery can take a little longer. We do highlight on the site that with stock permitting, we aim to despatch orders within 5-7 working days. Orders are then delivered within 3 working days from despatch. Apologies that we didn't meet your expectations on this occasion, we do continually look for ways to improve our service and do appreciate the feedback. Kind regards, HH Team

Posted 1 month ago

“Friendly and efficient.”

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Posted 1 month ago

“The half- ellipse arch is fabulous. It fits perfectly and was easy to install.”

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Posted 1 month ago

“The cloches I ordered were delivered quickly. One of the items was delivered damaged. Harrods' Horticultural dealt with the matter speedily organising a replacement cloche. Very pleased with the service provided.”

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Posted 1 month ago

“Excellent products, well made, well packaged. Ordering was easy and the delivery was as expected. I have ordered various products from Harrod horticultural and all have been great quality. I would definitely recommend them.”

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Posted 1 month ago

“Not much interaction to be fair. Goods were delivered ok, trellis was bent so we had to bend it back”

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Posted 2 months ago

“The compost bins were well designed and easy to assemble and they look good. However, the instructions need to emphasise the importance of centralising/lining up the plates on the wooden planks otherwise it become harder to insert and remove planks. Also the quality of the materials was not good - warped and knotted planks were common and two of my uprights were missing a large chunk of wood (knots). These compost heaps will not last beyond 10 years and that is not good.”

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Posted 2 months ago

“The fruit cage cam promptly, very easy to erect and just what we wanted. Excellent”

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Posted 2 months ago

“Could not be worse. Promised delivery 4 different days, each time phoned up to be told wouldn’t arrived that day and reschedule a couple of days later - and then it didn’t come! This saga went on for over 3 weeks. Promises of actions and call backs never met. It was a farce.”

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Posted 2 months ago

“Ordered metal raised beds which were despatched very quickly but unfortunately I had big problems with the courier who kept delaying delivery. I spoke to Harrod Horticultural who kindly despatched a new set of raised beds by a different courier and I received them the following day.”

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Posted 2 months ago

“Good service.”

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Posted 2 months ago

“Simply a super company to deal with”

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Posted 2 months ago

Harrod Horticultural is rated 4.6 based on 11,234 reviews