Harrod Horticultural Reviews

4.6 Rating 11,075 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,075 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 16th April 2024

216

Anonymous

Anonymous // 01/01/2019

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“The phone call immediately put me at ease . The staff were very clear, answering questions and sharing information.”

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Posted 1 month ago

“I wouldn't know what the product (bean trellis) is like because I still haven't received it. The onlyositive comment is that the phone staff were pleasant to deal with. Ordered early May with no indicaton of problems . Was then told it was back ordered. The estimated delivery date kept changing. Most of what I was told (email and phone) turned out to be optimistic if I am generous and intentionally misleading if I am less than generous. It was finally shipped on Monday with up to 3 days (to today) for delivery. I am to be informed the day before arrival by the shipper which hasn't happened. So this is also not on time. Meanwhile my beans started in the greenhouse in good faith are 2m tall and progessively more difficult to keep alive.”

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Posted 1 month ago

Thank you for your review and sorry for the delays with the delivery. We aim to be as accurate as we can with dates for out of stock items and apologise for lack of clarity you received on this occasion. Feedback like this is really appreciated as it helps us to improve our service in the future. Apologies again.

Posted 1 month ago

“We had a problem and not happy with the result”

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Posted 1 month ago

Thank you for your review - sorry to hear that you were not happy following the problem you had with the order. If there is anything that we can help you further with please contact customer services on 0333 400 1500.

Posted 1 month ago

“I had a problem on line, so phoned Customer Service, spoked to a person who was extremely helpful (and patient) They took my Order and payment - SORTED!”

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Posted 1 month ago

“Absolutely thrilled with the purchase of Bistro set of Southwold furniture - looks wonderful & very kind men carried it to our terrace.. Thank you”

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Posted 1 month ago

“Online ordering was straightforward. I received email confirmation, and notification of when my planters, which look excellent, had left the warehouse for delivery.”

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Posted 1 month ago

“I've had excellent service from Harrod Horticultural, they provide quality products.”

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Posted 1 month ago

“Excellent value and vey quick delivery”

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Posted 1 month ago

“Item good quality and arrived without any delay”

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Posted 1 month ago

“Delayed/out of stock items were replaced with an upgraded version at no extra cost & bespoke parts ordering was handled efficiently & with grace. Great customer service!”

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Posted 1 month ago

“Member of staff spoken to while ordering was extremely helpful, and patient, really helped to get everything ordered that we wanted.”

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Posted 1 month ago

“Had a query on my order, which was answered very promptly and courteously with a touch of humour, which I loved. I always go to HH for these types of products.”

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Posted 1 month ago

“Wonderful quality, great value. I had been searching on the internet for ages and these were just what I wanted.”

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Posted 1 month ago

“I purchased two cone obelisks. Absolutely fantastic. Perfect in my garden. Good quality. My garden is really good as it happens and I needed some really beautiful high quality support. These are not cheap but they are worth the money and will last for years.”

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Posted 1 month ago

“Good item. Strong enough to survive being hammered into heavy clay soil with a steel mallet - protected by a block of timber! The step-over frame has been admired by our friends.”

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Posted 1 month ago

“Although there was a problem with the courier not delivering the glass with the frame, Harrod Horticultural resolved it promptly and the glass was delevered a couple of days later. All the parts to ther growhouse werethere with a few spare fixings. We followed the instructions and assembled it. Good little structure.”

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Posted 1 month ago

Thank you for your kind review and pleased that the issues you experienced were resolved quickly.

Posted 1 month ago

“Ordered 2 raised beds … A month later had nine separate parcels from 2 deliveries which still didn’t make up a single raised bed!!! Returned it all and asked for refund. Waste of time and I won’t order from HH again.”

Helpful Report

Posted 1 month ago

Thank you for your review and sincere apologies for the issues you have had. The original order was despatched within 2 days of ordering but the courier only delivered 4 of the 9 bundles with 5 being lost or returned to us unfortunately. We did replace the 5 bundles which should have contained all the parts required but apologies if this was not the case. We did collect everything FOC and issued a refund. Sorry we couldn't resolve the issue to your satisfaction on this occasion, we appreciate your feedback as this helps us to improve our service for the future.

Posted 1 month ago

“We are absolutely delighted with our high quality garden furniture - thank you.”

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Posted 1 month ago

“We love the product and the arch is now essembled and in situation. We did get worried when we had an email saying there was a delay in its arrival but we were reasured when we spoke on the phone to the team. The arch was for a wedding so rather important for the occasion!”

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Posted 1 month ago

“I bought lengths of metal tubes to create a framework in my greenhouse for my tomatoes. I already had the corner units. It was easy to cut the lengths to size with a small hacksaw. It looks good and and strong. I hope that the plants appreciate my efforts.”

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Posted 2 months ago

Harrod Horticultural is rated 4.6 based on 11,075 reviews