Harrod Horticultural Reviews

4.6 Rating 11,117 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,117 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

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“The Popadome is fantastic and easy to assemble (even on your own!). It stays in place even on windy days and keeps the slugs and snails OUT.”

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Posted 4 months ago

“Item as described, delivered in a timely fashion, satisfied with the customer experience”

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Posted 4 months ago

“The phone call immediately put me at ease . The staff were very clear, answering questions and sharing information.”

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Posted 4 months ago

“I wouldn't know what the product (bean trellis) is like because I still haven't received it. The onlyositive comment is that the phone staff were pleasant to deal with. Ordered early May with no indicaton of problems . Was then told it was back ordered. The estimated delivery date kept changing. Most of what I was told (email and phone) turned out to be optimistic if I am generous and intentionally misleading if I am less than generous. It was finally shipped on Monday with up to 3 days (to today) for delivery. I am to be informed the day before arrival by the shipper which hasn't happened. So this is also not on time. Meanwhile my beans started in the greenhouse in good faith are 2m tall and progessively more difficult to keep alive.”

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Posted 4 months ago

Thank you for your review and sorry for the delays with the delivery. We aim to be as accurate as we can with dates for out of stock items and apologise for lack of clarity you received on this occasion. Feedback like this is really appreciated as it helps us to improve our service in the future. Apologies again.

Posted 4 months ago

“We had a problem and not happy with the result”

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Posted 4 months ago

Thank you for your review - sorry to hear that you were not happy following the problem you had with the order. If there is anything that we can help you further with please contact customer services on 0333 400 1500.

Posted 4 months ago

“I had a problem on line, so phoned Customer Service, spoked to a person who was extremely helpful (and patient) They took my Order and payment - SORTED!”

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Posted 4 months ago

“Absolutely thrilled with the purchase of Bistro set of Southwold furniture - looks wonderful & very kind men carried it to our terrace.. Thank you”

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Posted 4 months ago

“Online ordering was straightforward. I received email confirmation, and notification of when my planters, which look excellent, had left the warehouse for delivery.”

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Posted 4 months ago

“I've had excellent service from Harrod Horticultural, they provide quality products.”

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Posted 4 months ago

“Excellent value and vey quick delivery”

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Posted 4 months ago

“Item good quality and arrived without any delay”

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Posted 4 months ago

“Delayed/out of stock items were replaced with an upgraded version at no extra cost & bespoke parts ordering was handled efficiently & with grace. Great customer service!”

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Posted 4 months ago

“Member of staff spoken to while ordering was extremely helpful, and patient, really helped to get everything ordered that we wanted.”

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Posted 4 months ago

“Had a query on my order, which was answered very promptly and courteously with a touch of humour, which I loved. I always go to HH for these types of products.”

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Posted 4 months ago

“Wonderful quality, great value. I had been searching on the internet for ages and these were just what I wanted.”

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Posted 4 months ago

“I purchased two cone obelisks. Absolutely fantastic. Perfect in my garden. Good quality. My garden is really good as it happens and I needed some really beautiful high quality support. These are not cheap but they are worth the money and will last for years.”

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Posted 4 months ago

“Good item. Strong enough to survive being hammered into heavy clay soil with a steel mallet - protected by a block of timber! The step-over frame has been admired by our friends.”

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Posted 4 months ago

“Although there was a problem with the courier not delivering the glass with the frame, Harrod Horticultural resolved it promptly and the glass was delevered a couple of days later. All the parts to ther growhouse werethere with a few spare fixings. We followed the instructions and assembled it. Good little structure.”

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Posted 4 months ago

Thank you for your kind review and pleased that the issues you experienced were resolved quickly.

Posted 4 months ago

“Ordered 2 raised beds … A month later had nine separate parcels from 2 deliveries which still didn’t make up a single raised bed!!! Returned it all and asked for refund. Waste of time and I won’t order from HH again.”

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Posted 4 months ago

Thank you for your review and sincere apologies for the issues you have had. The original order was despatched within 2 days of ordering but the courier only delivered 4 of the 9 bundles with 5 being lost or returned to us unfortunately. We did replace the 5 bundles which should have contained all the parts required but apologies if this was not the case. We did collect everything FOC and issued a refund. Sorry we couldn't resolve the issue to your satisfaction on this occasion, we appreciate your feedback as this helps us to improve our service for the future.

Posted 4 months ago

“We are absolutely delighted with our high quality garden furniture - thank you.”

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Posted 4 months ago

Harrod Horticultural is rated 4.6 based on 11,117 reviews