Harrod Horticultural Reviews

4.6 Rating 11,122 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

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“Received my goods quickly (netting cage protection for raised beds)and am very satisfied with them. I would certainly use Harrod again should I require any more gardening equipment.”

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Posted 4 months ago

“I bought a Southwold Garden Bench with cushions, for my wife's birthday, hoping that the website claims of high quality would prove justified. They were! It's a superb product, beautifully made to last a great many years. More than that, the service was great. I hadn't realised that they make to order, so placed my order with far too short a lead time to the birthday. But Harrod's team really cared about my wife not being disappointed and pulled all the stops out. Against the odds, they managed to deliver in time. All in all, I am delighted.”

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Posted 4 months ago

“Excellent quality products. From point of order to delivery can take a week or so but I don’t see this as an issue as they make that clear when ordering. It’s not like anyone needs gardening items urgently!!”

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Posted 4 months ago

“As always perfect service”

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Posted 4 months ago

“I find this an excellent company”

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Posted 4 months ago

“The Popadome is fantastic and easy to assemble (even on your own!). It stays in place even on windy days and keeps the slugs and snails OUT.”

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Posted 4 months ago

“Item as described, delivered in a timely fashion, satisfied with the customer experience”

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Posted 4 months ago

“The phone call immediately put me at ease . The staff were very clear, answering questions and sharing information.”

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Posted 4 months ago

“I wouldn't know what the product (bean trellis) is like because I still haven't received it. The onlyositive comment is that the phone staff were pleasant to deal with. Ordered early May with no indicaton of problems . Was then told it was back ordered. The estimated delivery date kept changing. Most of what I was told (email and phone) turned out to be optimistic if I am generous and intentionally misleading if I am less than generous. It was finally shipped on Monday with up to 3 days (to today) for delivery. I am to be informed the day before arrival by the shipper which hasn't happened. So this is also not on time. Meanwhile my beans started in the greenhouse in good faith are 2m tall and progessively more difficult to keep alive.”

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Posted 5 months ago

Thank you for your review and sorry for the delays with the delivery. We aim to be as accurate as we can with dates for out of stock items and apologise for lack of clarity you received on this occasion. Feedback like this is really appreciated as it helps us to improve our service in the future. Apologies again.

Posted 5 months ago

“We had a problem and not happy with the result”

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Posted 5 months ago

Thank you for your review - sorry to hear that you were not happy following the problem you had with the order. If there is anything that we can help you further with please contact customer services on 0333 400 1500.

Posted 5 months ago

“I had a problem on line, so phoned Customer Service, spoked to a person who was extremely helpful (and patient) They took my Order and payment - SORTED!”

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Posted 5 months ago

“Absolutely thrilled with the purchase of Bistro set of Southwold furniture - looks wonderful & very kind men carried it to our terrace.. Thank you”

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Posted 5 months ago

“Online ordering was straightforward. I received email confirmation, and notification of when my planters, which look excellent, had left the warehouse for delivery.”

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Posted 5 months ago

“I've had excellent service from Harrod Horticultural, they provide quality products.”

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Posted 5 months ago

“Excellent value and vey quick delivery”

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Posted 5 months ago

“Item good quality and arrived without any delay”

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Posted 5 months ago

“Delayed/out of stock items were replaced with an upgraded version at no extra cost & bespoke parts ordering was handled efficiently & with grace. Great customer service!”

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Posted 5 months ago

“Member of staff spoken to while ordering was extremely helpful, and patient, really helped to get everything ordered that we wanted.”

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Posted 5 months ago

“Had a query on my order, which was answered very promptly and courteously with a touch of humour, which I loved. I always go to HH for these types of products.”

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Posted 5 months ago

“Wonderful quality, great value. I had been searching on the internet for ages and these were just what I wanted.”

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Posted 5 months ago

Harrod Horticultural is rated 4.6 based on 11,122 reviews