Harrod Horticultural Reviews

4.6 Rating 11,231 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th May 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality fixtures and fittings. Excellent for growing peas up. Delivery could be quicker from placing an order to arrival.”

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Posted 3 weeks ago

“It is proving to be an excellent tool for moving very tough clods of soil with tufts of grass and rocks. It is strong so far and hopefully will last well as it is expensive. It was wrapped up well for delivery.”

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Posted 3 weeks ago

“Friendly and efficient.”

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Posted 1 month ago

“The compost bins were well designed and easy to assemble and they look good. However, the instructions need to emphasise the importance of centralising/lining up the plates on the wooden planks otherwise it become harder to insert and remove planks. Also the quality of the materials was not good - warped and knotted planks were common and two of my uprights were missing a large chunk of wood (knots). These compost heaps will not last beyond 10 years and that is not good.”

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Posted 1 month ago

“I had no need to reach out with questions. Everything was perfectly clear on the website”

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Posted 2 months ago

“Very thorough, but not that quick. Order placed on 20th February 2025. Order despatched on 27th February 2025. Order delivered by DX Delivery on 4th March 2025.”

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Posted 3 months ago

“Qwertyuiop”

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Posted 3 months ago

“Pleased with the new round Arches, the quaility is excellent, but the fitting of them is not at all easy, especially if using the metal underground fitting posts as we did. Keeping them straight is extremely difficult, you do need a sledge hammer and a very stong man! That would be my advice. My landscape gardener fitted them for me in the end and even he had problems.”

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Posted 4 months ago

“Great product, I’d like to say easy to put together, but as my son put it together for me, I can’t really comment. He seemed to make light work of it, though, and all the parts were there. Service from Harrods good, but not entirely pleased with the delivery. Plenty of notification about when it was arriving, and there were two of us at home, but nobody rang the doorbell and the various components were just left on the doorstep in the rain!”

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Posted 4 months ago

“The gardening bag arrived quickly and well packed. I was surprised at the small size and considered returning it, but it is well made so elected to keep.”

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Posted 5 months ago

“Responses from Customer Service were quick and professional. Happy with the returns process. A little taken aback by the cost of the return.”

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Posted 5 months ago

Thank you for your positive review, sorry to hear you returned your purchase, but glad the process was straightforward for you.

Posted 5 months ago

“I wanted some good fixings for a fruit cage for a customer, those from Harrod Horticultural were excellent. Strong enough to work with single handedly, easily mounted and dismounted as necessary, and a good range offering joint I needed. Thank you, I wasted money on other fixings that proved totally impractical.”

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Posted 5 months ago

Thank you for your positive review and pleased that we were able to help you with the fruit cage fixings you were looking for.

Posted 5 months ago

“The insulation arrived far quicker than I had expected,”

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Posted 5 months ago

Thank you for your kind review and pleased to hear you were happy with the speed of delivery.

Posted 5 months ago

“I’m very pleased with the raised beds… however. The 5mm tolerance on all the wood supplies means on a large scale project - we can get discrepancies of up to 2cm - which on a project of 6 large raised beds isn’t what I was after. If someone could call me to discuss this. I’d appreciate that. Alex”

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Posted 9 months ago

“Excellent products, the plant supports were first rate, and the initial dispatch was prompt with excellent communications. However, I have docked one star as one of the sets was out of stock and took a few weeks to catch up. Although the comms were good and the supply chain issue clearly explained. All in all a positive experience and I am already looking at other products based on the service and excellent quality of the products.”

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Posted 11 months ago

“I placed an order for products to enable me to grow and cover a crop of brussel sprouts on my allotment. The product was well designed and 'solid' (large rounded hoops, Ground Anchors for the hoops and heavy duty butterfly netting). The delivery was prompt and postage very reasonable. Unfortunately I had accidentally over ordered the hoops an d these had to be returned which in itself was a very straight forward process. The structure was easy to assembly with minimal help and after over a six week period, is still very firmly in place and not cabbage whites are inside. The only reason I have given this review four stars is that the returned goods too quite a while to be processed but I believe this was due to the delay by the delivery company.”

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Posted 11 months ago

“Excellent service swift delivery and great fire bowl.”

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Posted 11 months ago

“We love the product and the arch is now essembled and in situation. We did get worried when we had an email saying there was a delay in its arrival but we were reasured when we spoke on the phone to the team. The arch was for a wedding so rather important for the occasion!”

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Posted 1 year ago

“I ordered two poppodomes but when the arrived the elastic cord on the connecting poles was defective and broke. One phone call to customer services was answered promptly and replacements arrived very quickly. While quality control at the product supplier needs attention,Harrod Horticultural always provide an excellent service.”

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Posted 1 year ago

Thank you for your kind review and apologies for the issues you had with the popadomes. We do take quality control very seriously and will be reviewing this on the popadomes. Thank you again and happy gardening!

Posted 1 year ago

“I bought 2 superior wall trellis. The delivery was excellent. I was able to install myself following the instructions. They look great just waiting for the clematis to grow through them. Only one problem, the caps for the screws are too big and keep falling off, I have to search for a couple of them every day around the garden, Very annoying. Next plan is to use some super glue. Perhaps black screws would be better. Apart from that they look great.”

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Posted 1 year ago

Thank you for your review and sorry to hear about the issue with the caps for the screws and appreciate your suggestion. Your comments will be passed to our design team who will review the design. Thanks again and good luck with the clematis, happy gardening!

Posted 1 year ago

Harrod Horticultural is rated 4.6 based on 11,231 reviews