Harrod Horticultural Reviews

4.6 Rating 11,157 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

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4.6

Based on 11,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy processing of order and delivery.”

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Posted 2 years ago

“Informative , accurate and helpfull”

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Posted 2 years ago

“The goods appear to be of good quality, however the carrot fly barrier is set to the height of the carrot fly's flight path. Whereas it really needs to be a couple of inches higher, consequently my carrots were savaged by carrot fly! I plan to sew on an extension to the barrier from an old sheet this year to avoid this pest. The clips on the large hoops are not very good and they ping off at the slightest wind. Being black, it is difficult to find them. My partner has 3D printed some better ones that are slightly more rounded in bright red plastic so we can find them after wind!”

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Posted 2 years ago

“Ordered a 3 tier 4'x6' Superior raised bed with capping and liner. This is the 13th raised bed ordered over the last 12 years or so. The website and ordering process is simple and lots of options to choose from. Products seem overly priced (and increased 20% over the pandemic) but proceeded based on prior experience. Shipping and delivery prompt (within a week of ordering - most of the time with the courier). On arrival, a significant number of issues with the quality of the order - split corner post, badly damaged planks (prior to packing, so not a transit issue), incorrect fixing brackets, capping badly splintered and finished (where your hands go on the finished product). I get that it is wood and it will have natural defects, but there was an apparent lack of quality control and for the best part of £600 I would expect much better. On the positive side, the customer support team was very helpful in getting this sorted and replacements dispatched. Can only think that an additional few minutes checking the order was up to standard on packing would save frustration with the customer, time spent with customer service and the additional costs incurred by HH in correcting the issue. Advice is that the product (when correct) is very good and customer service excellent - just check the contents thoroughly on arrival for defects or issues.”

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Posted 2 years ago

“Good ordering procedure and item received quickly.”

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Posted 2 years ago

“The service was very good as I ordered the wrong size and they very kindly exchanged it for the correct one. Putting it together was not as easy as it might have been as the instructions were not that clear.”

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Posted 2 years ago

“The service is excellent and I am pleased with the product - a small self-assembly cold frame. A minor blemish - one of the wooden struts making the roof frame had a lost a portion where the saw had cut through a hard knot; and this was filled in with nasty filler which has cracked and threatened to fall out.”

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Posted 2 years ago

“Harrod Horticulture is a fantastic supplier of gardening related equipment of high quality and standard. Their customer service is excellent and really helpful with any issues raised about orders or questions about their products.”

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Posted 2 years ago

“Always pleased with quality, service, and delivery.”

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Posted 3 years ago

“We ordered some stuff via the internet and then it arrived.”

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Posted 3 years ago

“Although the quality of the timber I received to construct the deep beds was good, there was a problem with a number of the long lengths of capping in that no pilot holes had been drilled. Although not difficult to remedy, it added to the time taken to construt the products.”

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Posted 3 years ago

“Ordered a gift for a friend and it arrived safely!”

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Posted 3 years ago

“Bought `Pond Netting - Heavy Duty 45mm Mesh' to keep pigeons off our pond. I didn't want anything with thicker fibre or smaller mesh because it would spoil the natural appearance. It was delivered very quickly. I followed the instructions for spreading out the mesh but it was fiddly and needed a couple of attempts to get it all spread and rectangular. Had to do it on the patio first because the pond has shrubs around it. Once in place it looked OK, not too obvious. Unfortunately the pigeons try to walk on it and have broken or pecked through some of it and we've had to do repairs.”

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Posted 3 years ago

“very good products”

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Posted 3 years ago

“Great product though there was some confusion over the ordering process.”

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Posted 3 years ago

“very pleased with my wooden veg plot. Relatively easy to erect, albeit with my son's help and a powered screwdriver is essential, as you fairly point out.”

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Posted 3 years ago

“Great product looks great in the garden. Service very efficient and prompt. Sadly there were quite a few paint chips on the metal work which we have mostly managed to hide by carefully strategically placing the planters.”

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Posted 3 years ago

“Good qyality products. Good web site. Prompt service.”

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Posted 3 years ago

“Garden Arch was initially delivered without the assembly bolts. When advised, HH quickly despatched replacements. Arch was reasonably easy to erect, even on a sloping site, but required good precision (position, verticality and depth) wlth hammer-in foundation tubes. Driving tool fell apart almost immediately but plate was still usable. Final installation is very satisfactory.”

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Posted 3 years ago

“The product is excellent, the delivery time was around a month after I placed the order, when the website said there were 5 available on the day I ordered and delivery would be 5-10 days, so that was disappointing. The nearer I got to delivery, the better the customer service became, but I made the first contact with the company when the order was past its delivery date of 10 days.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,157 reviews