Harrod Horticultural Reviews

4.6 Rating 11,300 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

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4.6

Based on 11,300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Excellent products. Good quality. Good service.”

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Posted 7 years ago

“Product was excellent quality. I had to chase up the delivery though but once I queried why I hadn’t received my order, they were on to it and I received my order after a few days. Really pleased with the plant stand.”

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Posted 7 years ago

“Fast delivery, excellent quality goods”

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Posted 7 years ago

“I am extremely pleased with the trellis an excellent product.”

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Posted 7 years ago

“Purchased the slug treatment which uses microorganisms. Easy instructions & for the first time ever no issues with slugs or snails. Thank you”

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Posted 7 years ago

“The Harrod Raised Steel Pond Cover was well priced (with Bank Holiday discount!) and arrived at the earliest date possible following online order. Being 2 weeks short of an 88th birthday my biggest challenge, being on my own, was transferring the 3.5m steel side bars from front door to garden! Single handed assembly was achieved very quickly and, after some planning and forethought, net attachment was straightforward. Shaping up and tacking the net with the provided twine was done in an hour or so over a couple of days. Living 6 miles from both Wanstead Park and The Lea Valley (both of which have heronries) I have spent thousands of pounds over 40 years restocking fish and purchasing various anti heron devices. The only really successful deterrent was netting but I find traditional netting somewhat unsightly. The raised pond cover is certainly conspicuous but not in any way unsightly (see photograph) and offers minimal interference to tall plants, I can, at last, approach my pond in the knowledge that no fish have disappeared overnight!”

Harrod Horticultural 5 star review on 6th July 2018

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Posted 7 years ago

“Order received very promptly and just as described”

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Posted 7 years ago

“The raised bed was well prepared and easy to assemble.”

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Posted 7 years ago

“Helpful advice from Customer Services - let gown by the courier's sub contractor - who was hopeless”

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Posted 7 years ago

“Keep you informed re deliveries/ delays. Normally speedy delivery. Informative brochures. Regular brochures.”

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Posted 7 years ago

“The fruit cage I ordered was of a high standard. However, there were parts missing (the four way connectors) and when I contacted you about it nothing arrived.(I gave it more than a week). I had to ring you again and eventually the parts came. This was extremely frustrating”

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Posted 7 years ago

Thank you for your order and review. We are very sorry to hear of the problems which you encountered with your order and understand that the missing parts have now been delivered. Please accept our apologies once again for any inconvenience.

Posted 7 years ago

“Easy to transport to allotment and to assemble.”

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Posted 7 years ago

“Products at a good price and delivered promptly.”

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Posted 7 years ago

“Prompt delivery”

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Posted 7 years ago

“A pleasure to do business with. Everybody was very helpful at all stages of my purchase of a bespoke fruit cage, all my queries were answered and I felt very confident about my order. The product was every I required and expected and was easier to erect than I thought it would be, thanks to excellent design team.”

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Posted 7 years ago

“1. the delivery - on the third attempt the goods arrived. communication around when delivery would happen was incorrect and comms were not timely 2. the product - one chair was faulty”

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Posted 7 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that the faulty chair has now been replaced. Once again, we sincerely apologise for any inconvenience caused.

Posted 7 years ago

“Had to wait weeks for the order. 70% of the “established” plants that arrived were tiny and half of these died after a few days.”

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Posted 7 years ago

Thank you for your recent review and order. We are very disappointed to hear that a number of your plants were received in poor condition and understand that a member of our Customer Service Team has been in contact to resolve this. We apologise for any inconvenience caused.

Posted 7 years ago

“Good service, good products, helpful descriptions of goods.”

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Posted 7 years ago

“They told me when my delivery was due. Packaging is kept to a minimum and is recyclable. The products are very high quality and innovative.”

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Posted 7 years ago

“Second purchase from Harrod. Had previously purchased a fruit cage and simply wanted to double the size. Clear instructions and easily assembled.”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,300 reviews