Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

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4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service is usually of the best. However, last week I was plagued by phone calls concerning a missing item, about which your colleague said I had complained. This was not the case: the items which I had ordered previously had all been received, including the large gloves, In this case, the medium size had been sent , instead of the large size, which I had ordered. The large gloves had followed later. All the best. Keep up the good service! Michael Skinner”

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Posted 10 years ago

“Very helpful company to deal with and good product”

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Posted 10 years ago

“Good customer service and delivery etc. However, I bough netting that was supposed to be 4m wide and some of it turned out to be only 3.7m wide when I had put it in position (partly because it is somewhat creased in the roll), which caused some inconvenience.”

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Posted 10 years ago

“Thought they would be a little larger”

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Posted 10 years ago

“Product arrived very quickly by post. It did seem thinner than I thought it would be. It has ripped in parts already as I have now put over allotment beds to warm up soil. Despite being well secured by pegs.”

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Posted 10 years ago

“I purchased an aluminium fruit cage. The cage was reasonably priced and easy to build, but the additional braces which are required to give it extra stability were very pricey. Not enough cable ties were in the kit, about half of what I eventually had to use. The door is of a bad design as it sags under its own weight ( a much better design is utilized by Northern Polytunnels with fixed rounded corners - ie not jointed at the corners). Getting the roof netting on was a nightmare until we thought of a foolproof way - folding in half, lacing down the fold with soft tape, tying it across the middle of the longest length and then opening the two halves along the length before attaching the hooks. Harrods U- tube video was hopeless: the man said that getting the roof on was as easy as "throwing a duvet over a bed". To be so flippant is disgusting as we wasted several hours which could have been avoided with some clear instructions.”

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Posted 10 years ago

“I have been looking for a wider kneeler/seat for awhile so was pleased to see this one in your catalogue. It's just what I wanted as it is wide enough that the edges of kneeler do not cut into my knees.”

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Posted 10 years ago

“Fairly easy to put together, some terminology needed a second read to understand”

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Posted 10 years ago

“I have Dealt with this firm for a number of years and found their goods generally to be of high quality. Rare mistakes are quickly and efficiently rectified and delivery has always been prompt. I find their website to be one of the most straightforward and simple to use of any that I deal with.”

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Posted 10 years ago

“I had a made-to-measure pond cover. Excellent quality but the very devil to assemble in the bitter cold! My fingers nearly fell off and it took 3 days! Also have a self watering quad grow planter for my tomatoes, arrived in excellent order, now all I need is a decent hot Summer..... I was a little miffed hat I did not qualify for a little free gift, despite spending a large amount of money!”

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Posted 10 years ago

“All my dealings with Harrods have been positive.”

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Posted 10 years ago

“order and delivery dealt with efficiently, all goods ordered as per catalogue and good quality”

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Posted 10 years ago

“Order received promptly. Only gripe was that heavy metal parts placed loose in bag with paper work and paper work badly damaged. Delivery driver threw goods from back of van onto road. When I complained; he thought it was funny. Obviously not Harrods direct fault.”

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Posted 10 years ago

“Delivered very quickly, and is what it said on the tin. Quite satisfactory. Written instructions for erecting it are not easy to follow.”

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Posted 10 years ago

“Purchased strong black 3" square netting 2 x 10m. Excellent for placing against walls for climbers to go through. Arrives in diamond shaped mesh and has to be pegged out and stretched to achieve desired square mesh. Easier than it appears at first.”

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Posted 10 years ago

“Thanks for supplying us with the arch and fence system. We found it fairly straightforward to erect and the job was done by the pair of us (in our late sixties) over a couple of days. Regrettably I had slightly mismeasured the extent of the fence, so the last rail needed to be shortened by about four inches. This was easily done with the use of a workmate and hacksaw. The cut end needed to be dressed with a file to fit the connector. This was the only part of the construction which required any skill. My only minor quibble with the instructions relates to the Gripple wire connectors. Once they are used, however, their design becomes clear, and having strained wires using other techniques I must say that these are easily the simplest to use. The finished structure appears sturdy, and while it is not the most sculpturally elegant part of the garden, it should bear its burden of climbing plants comfortably, and soon all we should see will be the wisteria, clematis, honeysuckle and roses.”

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Posted 10 years ago

“The order arrived promptly but one of the butts had been damaged in transit and had a split in the side. Harrod responded quickly and politely to this information, arranging collection of the damaged butt and a separate delivery of a replacement. Both butts were as described and good quality. However the replacement butt had a dent in the same place that the original had split. Perhaps the butts need more protection in transit than a simple plastic wrap?”

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Posted 10 years ago

“Very sturdy and uprights concreted in extra corner braces ordered as in exposed and windy spot , well tested after erection wind speeds 60+ . side netting easy to roll out and put on . Top netting some issues some holes that need attention clips a good feature but fitting by door could be better thought. My cadge 9 meters by 3 without doubt a 2 man job and overall very satisfied just lets hope the blackbirds, pidgins think so !!!!”

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Posted 10 years ago

“Would have been 5star but your delivery firm let you badly down. The large parcel had been ripped walked all over ,foot prints all over it, no care taken. Lucky no damage. You customer care team were very good”

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Posted 10 years ago

“Some of the connectors ordered had very poor quality welding, but on contacting Harrod with examples of the welding, they were without hesitation, quickly replaced.”

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Posted 10 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews