Harrod Horticultural Reviews

4.6 Rating 11,215 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th May 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived day after ordered. Just as described,ans is working well Arrived next day. Just as described and easy to install. Short time but is working well so far. Arrived next day, Just as described, and working well so far. Easy to install.”

Helpful Report

Posted 9 years ago

“Writing a few days after assembly, the quality looks good – strong metal and plastic used throughout. All fittings went together properly and the result is a good-looking, rigid structure that I guess will last a long time. One criticism: As so often, the instructions could and should be much better quality. First, they consist of a few black & white A4 sheets stapled together. Second, the words and pictures are not always clear and unambiguous, with some of the detail so small that it is near-impossible to see what is meant. The DVD also lacks step-by-step directions, and the production quality is poor. As a result, assembly becomes a tiresome and confusing chore when it needn't be. And the new customer's impression of Harrod takes a dip – also avoidable. This is a £500-plus purchase, yet I have seen far better instructions for a £50 folding bed (to take a recent example). Yet a well produced manual, in book form with colour photographs would not only make assembly a much easier process. It could also sell additional Harrod products to the existing customer – he or she is always your best prospect – and act as an ambassador to others who admire this product and may want to know more about it. All in all, well worth the modest extra expense, don't you think!”

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Posted 9 years ago

“I ordered two packs of Link Stakes as the postage rates are so high as this made the price per pack more acceptable. The order was processed OK but then I received an email to say that 1 pack would be delivered. There was no explanation re the change so I contacted Customer Services to discover that the GPS-230s 12 pack link Stakes 100cm x 38cm I ordered has been discontinued from the product range and that there was no remaining stock. Therefore, they cancelled the remaining pack from my order. I was not happy about this but Harrod have now refunded the postage and apologised so I have been mollified.”

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Posted 9 years ago

“No problems with the service. Haven't used the product yet.”

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Posted 9 years ago

“good quality as stated. delivery prompt.”

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Posted 9 years ago

“Very pleased with the products. Also pleased that when there were items missing on one order you very quickly sorted it out. Disappointed though that you have let plant stakes go out of stock at this time of year so I am having to wait more than a month for them.”

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Posted 9 years ago

“Arrived carefully packaged - on time - disappointed so very small”

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Posted 9 years ago

“Easy to assemble, time will tell regarding their longevity.”

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Posted 9 years ago

“Delivery is all ways on good and on time, the items ordered are what he requested and are of a good quality. All ways look in their book first before looking elsewhere”

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Posted 9 years ago

“I received your email and ordered immediately but one of the stakes were already out of stock. Made me think there were not any in the first place. The rest of the order was fulfilled efficiently”

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Posted 9 years ago

“Your service is usually of the best. However, last week I was plagued by phone calls concerning a missing item, about which your colleague said I had complained. This was not the case: the items which I had ordered previously had all been received, including the large gloves, In this case, the medium size had been sent , instead of the large size, which I had ordered. The large gloves had followed later. All the best. Keep up the good service! Michael Skinner”

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Posted 9 years ago

“Very helpful company to deal with and good product”

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Posted 9 years ago

“Good customer service and delivery etc. However, I bough netting that was supposed to be 4m wide and some of it turned out to be only 3.7m wide when I had put it in position (partly because it is somewhat creased in the roll), which caused some inconvenience.”

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Posted 9 years ago

“Thought they would be a little larger”

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Posted 9 years ago

“Product arrived very quickly by post. It did seem thinner than I thought it would be. It has ripped in parts already as I have now put over allotment beds to warm up soil. Despite being well secured by pegs.”

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Posted 9 years ago

“I purchased an aluminium fruit cage. The cage was reasonably priced and easy to build, but the additional braces which are required to give it extra stability were very pricey. Not enough cable ties were in the kit, about half of what I eventually had to use. The door is of a bad design as it sags under its own weight ( a much better design is utilized by Northern Polytunnels with fixed rounded corners - ie not jointed at the corners). Getting the roof netting on was a nightmare until we thought of a foolproof way - folding in half, lacing down the fold with soft tape, tying it across the middle of the longest length and then opening the two halves along the length before attaching the hooks. Harrods U- tube video was hopeless: the man said that getting the roof on was as easy as "throwing a duvet over a bed". To be so flippant is disgusting as we wasted several hours which could have been avoided with some clear instructions.”

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Posted 9 years ago

“I have been looking for a wider kneeler/seat for awhile so was pleased to see this one in your catalogue. It's just what I wanted as it is wide enough that the edges of kneeler do not cut into my knees.”

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Posted 9 years ago

“Fairly easy to put together, some terminology needed a second read to understand”

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Posted 9 years ago

“I have Dealt with this firm for a number of years and found their goods generally to be of high quality. Rare mistakes are quickly and efficiently rectified and delivery has always been prompt. I find their website to be one of the most straightforward and simple to use of any that I deal with.”

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Posted 9 years ago

“I had a made-to-measure pond cover. Excellent quality but the very devil to assemble in the bitter cold! My fingers nearly fell off and it took 3 days! Also have a self watering quad grow planter for my tomatoes, arrived in excellent order, now all I need is a decent hot Summer..... I was a little miffed hat I did not qualify for a little free gift, despite spending a large amount of money!”

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Posted 9 years ago

Harrod Horticultural is rated 4.6 based on 11,215 reviews