Harrod Horticultural Reviews

4.6 Rating 11,160 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the products. Also pleased that when there were items missing on one order you very quickly sorted it out. Disappointed though that you have let plant stakes go out of stock at this time of year so I am having to wait more than a month for them.”

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Posted 8 years ago

“Arrived carefully packaged - on time - disappointed so very small”

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Posted 8 years ago

“Easy to assemble, time will tell regarding their longevity.”

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Posted 9 years ago

“Delivery is all ways on good and on time, the items ordered are what he requested and are of a good quality. All ways look in their book first before looking elsewhere”

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Posted 9 years ago

“I received your email and ordered immediately but one of the stakes were already out of stock. Made me think there were not any in the first place. The rest of the order was fulfilled efficiently”

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Posted 9 years ago

“Your service is usually of the best. However, last week I was plagued by phone calls concerning a missing item, about which your colleague said I had complained. This was not the case: the items which I had ordered previously had all been received, including the large gloves, In this case, the medium size had been sent , instead of the large size, which I had ordered. The large gloves had followed later. All the best. Keep up the good service! Michael Skinner”

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Posted 9 years ago

“Very helpful company to deal with and good product”

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Posted 9 years ago

“Good customer service and delivery etc. However, I bough netting that was supposed to be 4m wide and some of it turned out to be only 3.7m wide when I had put it in position (partly because it is somewhat creased in the roll), which caused some inconvenience.”

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Posted 9 years ago

“Thought they would be a little larger”

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Posted 9 years ago

“Product arrived very quickly by post. It did seem thinner than I thought it would be. It has ripped in parts already as I have now put over allotment beds to warm up soil. Despite being well secured by pegs.”

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Posted 9 years ago

“I purchased an aluminium fruit cage. The cage was reasonably priced and easy to build, but the additional braces which are required to give it extra stability were very pricey. Not enough cable ties were in the kit, about half of what I eventually had to use. The door is of a bad design as it sags under its own weight ( a much better design is utilized by Northern Polytunnels with fixed rounded corners - ie not jointed at the corners). Getting the roof netting on was a nightmare until we thought of a foolproof way - folding in half, lacing down the fold with soft tape, tying it across the middle of the longest length and then opening the two halves along the length before attaching the hooks. Harrods U- tube video was hopeless: the man said that getting the roof on was as easy as "throwing a duvet over a bed". To be so flippant is disgusting as we wasted several hours which could have been avoided with some clear instructions.”

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Posted 9 years ago

“I have been looking for a wider kneeler/seat for awhile so was pleased to see this one in your catalogue. It's just what I wanted as it is wide enough that the edges of kneeler do not cut into my knees.”

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Posted 9 years ago

“Fairly easy to put together, some terminology needed a second read to understand”

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Posted 9 years ago

“I have Dealt with this firm for a number of years and found their goods generally to be of high quality. Rare mistakes are quickly and efficiently rectified and delivery has always been prompt. I find their website to be one of the most straightforward and simple to use of any that I deal with.”

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Posted 9 years ago

“I had a made-to-measure pond cover. Excellent quality but the very devil to assemble in the bitter cold! My fingers nearly fell off and it took 3 days! Also have a self watering quad grow planter for my tomatoes, arrived in excellent order, now all I need is a decent hot Summer..... I was a little miffed hat I did not qualify for a little free gift, despite spending a large amount of money!”

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Posted 9 years ago

“All my dealings with Harrods have been positive.”

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Posted 9 years ago

“order and delivery dealt with efficiently, all goods ordered as per catalogue and good quality”

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Posted 9 years ago

“Order received promptly. Only gripe was that heavy metal parts placed loose in bag with paper work and paper work badly damaged. Delivery driver threw goods from back of van onto road. When I complained; he thought it was funny. Obviously not Harrods direct fault.”

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Posted 9 years ago

“Delivered very quickly, and is what it said on the tin. Quite satisfactory. Written instructions for erecting it are not easy to follow.”

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Posted 9 years ago

“Purchased strong black 3" square netting 2 x 10m. Excellent for placing against walls for climbers to go through. Arrives in diamond shaped mesh and has to be pegged out and stretched to achieve desired square mesh. Easier than it appears at first.”

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Posted 9 years ago

Harrod Horticultural is rated 4.6 based on 11,160 reviews