Harrod Horticultural Reviews

4.6 Rating 11,160 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for supplying us with the arch and fence system. We found it fairly straightforward to erect and the job was done by the pair of us (in our late sixties) over a couple of days. Regrettably I had slightly mismeasured the extent of the fence, so the last rail needed to be shortened by about four inches. This was easily done with the use of a workmate and hacksaw. The cut end needed to be dressed with a file to fit the connector. This was the only part of the construction which required any skill. My only minor quibble with the instructions relates to the Gripple wire connectors. Once they are used, however, their design becomes clear, and having strained wires using other techniques I must say that these are easily the simplest to use. The finished structure appears sturdy, and while it is not the most sculpturally elegant part of the garden, it should bear its burden of climbing plants comfortably, and soon all we should see will be the wisteria, clematis, honeysuckle and roses.”

Helpful Report

Posted 9 years ago

“The order arrived promptly but one of the butts had been damaged in transit and had a split in the side. Harrod responded quickly and politely to this information, arranging collection of the damaged butt and a separate delivery of a replacement. Both butts were as described and good quality. However the replacement butt had a dent in the same place that the original had split. Perhaps the butts need more protection in transit than a simple plastic wrap?”

Helpful Report

Posted 9 years ago

“Very sturdy and uprights concreted in extra corner braces ordered as in exposed and windy spot , well tested after erection wind speeds 60+ . side netting easy to roll out and put on . Top netting some issues some holes that need attention clips a good feature but fitting by door could be better thought. My cadge 9 meters by 3 without doubt a 2 man job and overall very satisfied just lets hope the blackbirds, pidgins think so !!!!”

Helpful Report

Posted 9 years ago

“Would have been 5star but your delivery firm let you badly down. The large parcel had been ripped walked all over ,foot prints all over it, no care taken. Lucky no damage. You customer care team were very good”

Helpful Report

Posted 9 years ago

“Some of the connectors ordered had very poor quality welding, but on contacting Harrod with examples of the welding, they were without hesitation, quickly replaced.”

Helpful Report

Posted 9 years ago

“The black soap smells great and washes the buggers off. Thanks.”

Helpful Report

Posted 9 years ago

“Prompt delivery of self assembly fruit / vegetable cage. This is my second purchase and my first cage is successful in keeping pigeons off broccoli. Assembly is straight forward but requires a meticulous approach. One component was missing from a corner brace and Harrod posted a new part by return.”

Helpful Report

Posted 9 years ago

“Nothing wrong with the product just the way it was covered, the dutch hoe handle, the plastic cover was split and the end of the handle was soaked through, but i never complained because it did dry out.”

Helpful Report

Posted 9 years ago

“Link a board looks good and is easy to assemble except for the extra length dowels which are very hard to locate as they are not rigid nor do they have a bevelled end like the shorter dowels. As I was placing the beds on earth I could just knock through the shorter dowel and do not need the extra length ones. I told the man taking the second order that I did not need them but thay still arrived”

Helpful Report

Posted 9 years ago

“excellent service and products ,delivery is fast the quality of products you get get is excellent to”

Helpful Report

Posted 9 years ago

“The netting was very easy to handle and drape over a frame built on my raised beds. Easy to secure into position with tent pegs. As for durability only time will tell.”

Helpful Report

Posted 9 years ago

“The Sneeboer grass rake is beautifully made and looks the business, but the weather is not; with so much rainfall the rake has yet to be put into service. We can't wait to drag that moss out!”

Helpful Report

Posted 9 years ago

“Easy to put together, sturdy, looks very pretty in lime green and quite a feature in our herbaceous border.”

Helpful Report

Posted 9 years ago

“The initial delivery was quite badly damaged on the double cloche lid. I struggled a little trying to send photos of the damaged item but I can not praise enough to the response of Harrod horticultural staff. Their helpfulness and very quick response sending a replacement was fantastic and arrived the following day. Both deliveries were well packaged.”

Helpful Report

Posted 9 years ago

“I have used link stakes for many years and was surprised to find the new ones were much heavier and more difficult to handle. As I am an elderly lady I prefer the old style stakes.”

Helpful Report

Posted 9 years ago

“Very prompt delivery, even just before Christmas. Had to return one item. Turns out this was refunded almost straight away (as well as the postage - great!) but I had to email them to find this out. Otherwise very pleased”

Helpful Report

Posted 9 years ago

“Informed at all stages of delivery”

Helpful Report

Posted 9 years ago

“A good , easy to use website that got me what I wanted without hassle.”

Helpful Report

Posted 9 years ago

“Service good but being in Scotland £15.00 postage puts me off ordering more”

Helpful Report

Posted 9 years ago

“Bought as a Christmas present - prompt delivery , well packed . Recipient delighted with gift .”

Helpful Report

Posted 9 years ago

Harrod Horticultural is rated 4.6 based on 11,160 reviews