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Harrod Horticultural Reviews

4.6 Rating 11,017 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,017 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product ordered was disappointing. No base”

Posted 6 years ago

Thank you for your review and your order. We are very sorry to hear that you were disappointed with the window box which you recently purchased. We do state on our website that the window box has an open base with slats to support the plastic trough which is included. If you would like to return the product for a refund, please do not hesitate in contacting us and we will be happy to help you.

Posted 6 years ago

“From the 3 Obelisks I ordered 1 was broken; got it swiftly replaced though; from the 3 composers I ordered the wood was already chipped on the corners when it arrived. Feeling disappointed in the need of to call again and complain: its pure the packaging: just some plastic doesn't do a lot to protect the product in a delivery van”

Posted 6 years ago

Thank you for your review and your order. We are very sorry to hear that parts of your order were damaged in transit by our carriers. We understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“awful quality, can't believe you picked and sent them. Couldn't plant them at customers, went to local nursery, buy cheap buy twice.”

Posted 6 years ago

Thank you for your review and your order. We are very sorry to hear that the plants you received were not of the high quality which we normally expect. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“These plants were offered at buy 2 get 1 free so I ordered and paid for 2 lots, i.e. 6 plants. First half (3) plants arrived pretty promptly but no sign of balance after a week so I phoned Harrod and they told me to contact nursery in Cornwall? Direct. They said sorry, their fault and would send balance when they had new plants in? arrived about week later”

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We understand that your complete order has now been received and we apologise for any inconvenience caused.

Posted 6 years ago

“The goods were dispatched before I requested them. I was assured the live product would be fine still. Once they had arrived, there was no instructions on how to apply the product.”

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We are currently investigating why your order was sent sooner than requested and would like to apologise for inconvenience caused. If you still require application instructions for this product, please kindly contact us and we will arrange or these to be sent.

Posted 6 years ago

“I bought the vintage cage fittings to use as an espalier for existing fruit trees (as illustrated in the catalogue). Unfortunately the uprights flex easily and are not strong enough (however deep you put them in the ground) to withstand any sort of windy conditions. I suspect that these uprights etc work well when made up as a cage but they do not work as a free standing espalier. I was very disappointed as the appearance was just what was wanted. To add to my disappointment sending them back cost me about £35 as I lost the postage on the two delivered packages and had to pay for the courier to collect (at over 2m long and extremely heavy there was no alternative other than courier collect). What a shame.”

Posted 6 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Regrettably we only offer a free of charge collection service if the items received have been damaged in transit or are faulty.

Posted 6 years ago

“I ordered a product and was told it would be delivered within four working days, a week later it had not arrived when I contacted you I was told it would be at least another week perhaps longer. I cancelled the order, VERY disappointed”

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

“what purchase did I make ? the last contact with you that I can remember was for Link-a-board and I cancelled that order , , , ,”

Posted 6 years ago

Thank you for your recent review. Regrettably this review request was sent to you in error, this is automated and sent to all customers 28 days after their order has been placed. We understand that your order has now been cancelled and we are currently investigating the reasons why this was sent to you. Please accept out apologies for any inconvenience caused.

Posted 6 years ago

“The fruit cage was flimsy and was damaged in the first strong winds. The replacement joint was very expensive - bearing in mind the postage.”

Posted 6 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. Regrettably our Slot and Lock frameworks are not guaranteed to withstand storm force winds and we do recommend that the netting is removed if these conditions are forecast. To help with cages situated where strong winds are likely we do offer bracing to fix to the framework. Please see a link to our website below. https://www.harrodhorticultural.com/harrod-slot-and-lock-brace-kits-aluminium-finish-pid8726.html We hope this is of help to you and thank you once again for your order.

Posted 6 years ago

“Hi Thank you for the opportunity to feedback. I completed my order on line several times as I was confused by the pricing discrepancies that occurred in the final totals unexplained. I eventually placed the order but when confirmation came through to my e-mail a few moments later, I was able to work out what the problem was. Unfortunately I had been charged £15.95 postage and packing as opposed to the stated £4.95 (?). I telephoned to enquire and was advise that because I lived in the PH20 postcode (on the Scottish mainland) the cost of carriage was such. At point I cancelled the order. As we enjoy very normal despatch and receiving services here in the central Highlands usually delayed by about 24 hours - from all the main carriers - UPS, AJG, Hermes, Yodl, DPD as well as a completely normal delivery service provided by the Post Office (at no extra cost), your charges for this code are extortionate. I can only assume that you have relatively few dealings with Scotland because otherwise you would have addressed this inconsistency. The cost differential is unfounded and unnecessary and for Scottish distribution it would be appropriate to either avail yourselves of the Post Office at a consistent price -even if delivering to the far isles - or to seek a more competitive carrier. People here accept that another 24 hours might be added to shipment times but the imposition of further financial penalty is widely rejected. Yours sincerely Pete Moore”

Posted 6 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this explanation is of help.

Posted 6 years ago

“Growing success slug killer Hopeless and expensive. Just had another look at the remains of dahlias surrounded generously by the blue pellets. I hoped not to have put down the pellets that are not good for birds eating the dead slugs.”

Posted 6 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 6 years ago

“Although you guarantee the frame of your large square section steel fruit cages you do not similarly cover the parts that fix it together. This I was told by your sales dept. Thus after just a couple of years the frame cannot be taken apart without destroying it and having to buy new parts to re-erect it again. So your guarantee is worthless.”

Posted 6 years ago

Thank you for your review. We can confirm that our Cages do carry a 10 year framework guarantee if they are left fully assembled. However, if customers do wish to take them apart, there is always the risk of the connectors getting damaged in the process. We are then able to supply replacement parts if required.

Posted 6 years ago

“the price of a few plastic clips was very expensive”

Posted 6 years ago

Thank you for your recent review and order. We rely greatly on comments from our customers to drive our policy of continual improvement in both the products we supply and the service we offer, and are most grateful for your views. We have passed your comments onto our relevant department for their perusal.

Posted 6 years ago

“very disappointed with strawberry cage had expected shaped net like the veg cage what we have is 4m x 4m nets”

Posted 6 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We can confirm that our Strawberry Cages are supplied with a piece of bird netting to cover the frame. Currently we only supply our Vegetable Cage 3m x 3m or smaller with a fitted cover. As we are always trying to improve both the products we supply and the service we provide to our customers, we have asked if our Web Team can make this information clearer on our website. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

“Turned out my raised bed was out of stock. I was not informed of this until I contacted sales to find out why my order was late. When my order was finally dispatched it was incomplete, and by the time the order was completed I had lost another precious weekend.”

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that a member of our Customer Services Team has contacted you regarding this and we apologise for any inconvenience caused.

Posted 6 years ago

“Product is vastly over priced for what it does, basically it is eight tubes of steel and four plastic corner fittings plus a large net for over one hundred pounds. Not impressed for that amount of outlay.”

Posted 6 years ago

Many thanks for your recent review regarding the pricing of the Vegetable Cage Kit which you ordered from us. Your constructive comments have been forwarded to our Purchasing department and they are now reviewing the prices of these. Many thanks for bringing this to our attention and we look forward to the prospect of being of service to you in the future.

Posted 6 years ago

“The theory behind the product is sensible but the finished product is poorly designed. The pole that supports the netting is plastic and therefore flexible, only goes a few inches into the ground and therefore provides no support and bends when there is a breeze, so damaging the tree it is covering. I have had to add four stakes to prevent this happening.”

Posted 6 years ago

Thank you for your review and your order. Many of our products are designed and manufactured here at Harrod Horticultural. However, this is not one of our own in house designed products. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 6 years ago

Thank you for your review and your order. Many of our products are designed and manufactured here at Harrod Horticultural. However, this is not one of our own in house designed products. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 6 years ago

“frustrated”

Posted 7 years ago

Thanks you for your recent order for Harrod Horticultural products, and for taking the time to complete an online review. We rely greatly on comments from our customers to drive our policy of continual improvement in both the products we supply and the service we offer, and are most grateful for your views. We would like all our customers to be delighted with their Harrod Horticultural shopping experience and we are sorry to hear that you encountered problems when dealing with us. To improve the areas of our service which require attention we would be very grateful if you could reply to this email advising of the problems your have experienced. We will then look into these with the relevant departments. Thank you once again and we look forward to hearing from you soon.

Posted 7 years ago

“Ordered some trellis which has been delayed and further delayed. Clematis growing fast but horizontally!”

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in house but unfortunately we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“I am still waiting for delivery of half of my order, I keep on receiving new expected dates but always being delayed further, really disappointing”

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in house but unfortunately we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

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Harrod Horticultural is rated 4.6 based on 11,017 reviews