“Ordered some trellis which has been delayed and further delayed. Clematis growing fast but horizontally!”

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in house but unfortunately we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“I am still waiting for delivery of half of my order, I keep on receiving new expected dates but always being delayed further, really disappointing”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in house but unfortunately we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“Part of the fruit cage we ordered arrived a day late and is dented and scratched. The totally inadequate packaging was torn. So disappointed as had to construct the cage this weekend.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are very sorry to hear that the item you have received was damaged in transit by our carriers. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 7 years ago

“Delivery not as promised. Delivered with two items missing. The box of fasteners and Allen key and also one upright missing. Held up gardeners job when I had paid for work to be done. I was told item was in stock and would be despatched. I had to chase this the order up. Last Monday I had a phone call telling me upright would be despatched and two hours later I get an email telling me it won't. Have made quite a lot of phone calls to you. Item has been delivered today but I have to pay for gardener to call back again and finish the job. Not what I call good customer service.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We understand that your outstanding items have now been received and we apologise for any inconvenience caused.

Posted 7 years ago

“Tried to buy some greenhouse shelving but was refused because I do not have a Harrods greenhouse.”

Helpful Report

Posted 7 years ago

Thank you for your review. We can confirm that the integral shelving only fits our own Harrod Superior Greenhouses. This is the reason we were unfortunately unable to fulfil your order and apologise for the inconvenience caused.

Posted 7 years ago

“Delivery arrived on time, instructions were awful, compared to Ikea. (Think they may have got it right!) Generally the cage is flimsy and very disappointing.. door instructions were so very complex Nd the parts black hinges impossible for a fit person to install so hate to think how a less firm person would have managed. And it wasn't that cheap. Sorry but shan't be back again.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are very disappointed to learn that the Aluminium Cage that you ordered did not meet your expectations. We understand that you are having difficulties with fitting the door to your cage. Our Customer Services Team would be happy to help with any issues, please kindly contact us on 0333 400 6400 or alternatively provide a convenient time to call you by telephone. You also mention the framework is flimsy. Providing the uprights of the cage are pushed into the ground by 30cm and the framework is erected correctly, it will be sturdy enough. All sizes of cage are thoroughly tested for strength in the design process. However, we do offer optional braces if required to give cages extra rigidity when exposed to high winds.

Posted 7 years ago

“The customer service and the products are fine. The big problem is the P&P charges to IV30 6AA. All the other major suppliers e.g. 2 Wests, Agriframes, T&M, David Austin charge standard UK rates. Please change you haulier so that those of us in non remote parts of Scotland feel able to buy your excellent products”

Helpful Report

Posted 8 years ago

Many thanks for your review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. Thank you again for your comments and also for your interest in Harrod Horticultural.

Posted 8 years ago

“Why are small items so expensive to post”

Helpful Report

Posted 8 years ago

Thank you for your order and review. The question of postage and packing costs is one we are asked regularly. It is a common misconception that the delivery charge covers just the cost of postage; it would be more accurate to describe this figure as a contribution to the cost of processing, packaging, checking and finally delivering your goods. We understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies for any inconvenience.

Posted 8 years ago

“We can't review our purchase yet as we haven't received it!!”

Helpful Report

Posted 8 years ago

Thank you for your recent order with Harrod Horticultural and also for your comments regarding the 'product review' request which you have received from us. Currently, our website automatically sends an e mail to all customers 28 days after their order has been placed, regardless of whether the order has been despatched and delivered or even delayed. We appreciate that feedback cannot be provided until you have received your goods and understand that you cannot always reply to our request immediately. Please accept our sincere apologies for any inconvenience caused.

Posted 8 years ago

“Of the two items I ordered, one, Harrod Spiral Plant Obelisk, has still not been delivered.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates. We understand that this issue has now been resolved with a member of our Customer Services Team and your order has been despatched. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“I ordered a Sneerboer Royal Dutch Hoe. Because it was poorly packed and because of poor design, the handle had broken in transit! The quality of the wood could have been better (but maybe there are not many trees in Holland!) Also the small size of the handle was such that the handle was inevitably weak. Rather than send it back, I glued it together satisfactorily. The design of the metal hoe is interesting and may well give improvements over conventional hoes buy I have not used it yet”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the Royal Dutch Hoe was damaged in transit and understand that a member of our Customer Services team has contacted you to discuss this and offer a replacement. We are not aware of any issues regarding the design of this tool, but have forwarded your comments to our suppliers.

Posted 8 years ago

“Sadly after a month my trees still hadn't arrived. I contacted Harrod's and the customer service process dragged on for a while - several generic emails but no actual progress. So I cancelled the order. Shame. Had better experiences with them before.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regarding delivery of their goods. The fruit trees are despatched in bare-root form between November and March directly from the nurseries as soon as they are ready to plant. We are very sorry for the delay in response from themselves as to when the trees which you ordered would be available. We are currently looking into this to ensure these issues are resolved and would like to apologise for the delay and inconvenience caused.

Posted 8 years ago

“I appreciate the delivery was to Ireland but I only received it today (4th January) 27 days after dispatch. There were 3 handlers - Tuffnells, JMC and Burtill's (local). I could not get any satisfaction about my delivery from JMC before Christmas despite phone calls and emails. When they finally informed me that Burtill's had the order (after Christmas) they told me it had been dispatched to County Cavan and that there was no postcode! They were lying! Your delivery stickers are explicit as I saw today with the exact address and postcode. However, having arranged delivery for tomorrow they delivered today when I was at work and item 6 of 9 was missing! The box with miscellaneous items was torn open and there was a bolt and washers free inside. Because not all the miscellaneous packs are labelled I am not sure where the free-floating items originated but a number of the bags were perforated. I won't know for sure now if any parts are missing until assembly time. It looks like item 6 is the ground socket set. On the ordering side I found HH very helpful and professional with a good website. However, I would criticise the paltry state of the box (item 7) which not surprisingly ruptured due to the weight of the items inside. Also, I would criticise the absence of labelling of every individual item which makes reconciliation impossible for someone using this kit for the first time. Many of the checklist items do not have a corresponding label in the delivery pack. Obviously, from the preceding, the delivery was a disaster and I hope that HH will ensure that I get all the items I paid for. Hugh Flood Order no.: 897350”

Helpful Report

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. The packaging that we use for transporting our products has been tested for many years and the carriers have clearly mishandled your goods. All of our carriers have a list of our expectations and it is frustrating for us when issues such as these happen because we cannot directly affect this part of the service when the goods leave our warehouse. Please be rest assured this will be investigated fully to ensure the standards are improved further. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Once again and please accept our apologies for any inconvenience caused.

Posted 8 years ago

“Not delivered till 30/12/16 despite being told had been delivered on 8/12/16. Presumably sent to wrong address. They redeemed themselves however by responding to my email quickly.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that you have now spoken to a member of our Customer Service team to confirm that you have received your goods.

Posted 8 years ago

“I was given details of the arrangements for the delivery of my order. Did not arrive as "could not be delivered". A new set of arrangements it turned out to be a free gift (not the one I selected). A new delivery, this time a free gift which was not the size I requested and therefore useless. Finally, finally, my order arrived. A pleasant surprise, good quality and well made. Don't know that I would willingly order again”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“I have been disappointed on two counts 1) the door of the fruit cage slowly collapsed as the connectors slowly slid out of the metal frame. Harrods responded quickly and sent another door kit but without any connectors, so I rang again and a set of connectors was quickly despatched. I have fitted the replacements but the door is still sagging slightly. I believe that the door could be better designed. 2) Two weeks after fitting the side netting, I discovered a tear about five feet long, caused, I believe, by very thin mess/ netting which was torn by the wind (we did have a gale) but the netting should be able to withstand high winds. Harrods quickly despatched another whole side netting which has yet to be fixed. Overall, Harrods have been very quick to respond to my problems, but I wish that I had not had the problems in the first case.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that you encountered problems with your goods but understand that the issues have been resolved with our Customer Services Team and sincerely apologise for any inconvenience caused.

Posted 8 years ago

“Assembling the component isn't as easy as it seems, in fact it can easily be disorientated or knocked out of position. Also the impression I get that it can only work in direct sunlight, because I tried it in partial shade and it didn't work. I wouldn't really recommend it, although maybe it's worth trying one out of interest.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We do state on our website that the Drinks Bottle Watering Spike is controlled by weather and room conditions so will not be as effective in shaded areas. We hope this information is of help to you and thank you once again for your order.

Posted 8 years ago

“I paid for express delivery (order placed on a Wed) and got delivery the following Tuesday. Apparently, a delivery was attempted on Monday but the driver couldn't find us and couldn't be bothered to telephone.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we despatch orders immediately, but cannot directly affect the delivery part of the service once the goods leave our warehouse. Rest assured this will be investigated fully with our carriers to ensure that standards are improved further. In the meantime, we understand that this issue has been resolved with a member of our Customer Service team and we apologise for any inconvenience caused.

Posted 8 years ago

“Fruit press not as useful as I had hoped. Does not cope with apples even when chopped very finely, and I'm not inclined to spend another £150 on a crusher in case it perfgorms no better than the press. Very disappointed. Looks like I've wasted £150.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We are sorry to hear that you are disappointed with the Fruit Press which you have received. Our website states how much juice on average both a Press and Crusher produces. We understand a member of our Customer Service team has now contacted you to discuss this. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“STILL GOT SPIDRES IN GREENHOUSE”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We understand that a member of our Customer Service Team has contacted you to explain that the Spidermite Control is not effective on spiders, just the spidermite pest.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews