Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the kneelers . They slip down all the time and I cannot keep them up however tight I make them. Have gone back to my old cheaper ones which need new velcro but at least they work.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“cannot comment on product still havent recieved it after a week!”

Helpful Report

Posted 10 years ago

Thank you for your review. Please accept our apologies for the delay in delivery of your order. Your order was for a live pest control product and we want this to reach you in optimum pest controlling condition. Our current process involves ordering live pest control products once a week from our suppliers and sending these the straight away the following week once stock is received. Regrettably we do not currently have the storage facilities for live pest control products in our warehouse. We have now despatched you item and hope it is safely with you. Please accept our apologies once again for any inconvenience caused.

Posted 10 years ago

“Unfortunately my parcel arrived damaged and the aluminium bars were bent, and some bars were missing,however I rang and there was no quibble! Harrod said they would send out a replacement. So I will review actual product when it arrives.”

Helpful Report

Posted 10 years ago

Thank you for your review. We understand that this issue has now been resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“The customer service is useless they will not respond to their error in delivery in spite of repeated e mails and phone calls”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“very expensive at my local hardware shop ican buy 50m for less than £30”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We will investigate the points you raised in detail to see how we can improve the areas of our service which require attention.

Posted 10 years ago

“As yet item not received and no communication from seller. Therefore can not really make a valid rating as regards quality etc.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We apologise for any inconvenience caused.

Posted 10 years ago

“I bought an Aluminium fruit cage last year which I have been very happy with but 9 months after putting it up one of the plastic clamps on a corner brace snapped. I was very disappointed to find that I was unable to get a replacement clamp which would have cost pence and then sent in the post for 62p, but rather had to purchase a complete brace at £14.95 plus £4.95 postage. £19.90 for a small piece of plastic costing no more than 50p is very poor.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Spare parts are available for many of our products and we would like to apologise you were not advised of this. If you still require this spare part, please can you kindly contact our Customer Services department who will be happy to help you.

Posted 10 years ago

“My order was dispatched in 3 parcels. I received 2 of them in Thursday and rang the customer service line to find out when I would receive the 3rd parcel (which contained the poles to support the netting in the other parcels). I was told I would receive it the next day (Friday). It did not arrive. Neither did it arrive on Saturday. I rang the customer helpline that was supposed to be open until 4pm on Saturday but, after hanging on for just under an hour my call was diverted to voicemail as it was 4pm. I am still waiting for the 3rd parcel to be delivered and I am not impressed with customer service.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for any confusion with the delivery of your goods. To clarify, when consignments are despatched from our warehouse all the bundles are sent together. However if any bundles measure over 2m they are split from the main consignment to be handled by a specific carrier and are delivered the following day. We detail this on the order despatch confirmation but we will now look at ways of making it even clearer. We understand that you now have your complete delivery.

Posted 10 years ago

“Disapointing that what was ordered, and paid for, was actually Out of Stock. Although wanting the Large Size, we purchased the Small Size because your Website said that it was In Stock. Not good.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We understand that your order has now been received and we apologise for any inconvenience caused.

Posted 10 years ago

“I am writing this review only about the poor service I have received from Harrod and not on the quality of the product as I have not yet received everything I ordered over a week from purchase. It's the small things that make the difference and the fact that only part of my order was delivered with no indication that there was still more to come, followed up by a lack of any response to me email querying this have left me as an unhappy customer. When I did phone I was told that the missing part of my order was on the van for delivery that day, that was yesterday and still no sign. Poor show Harrod.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We understand that you now have your complete delivery and we apologise for any inconvenience caused.

Posted 10 years ago

“To make it clear. The products are normal or good. I have spent about £300 and this for me is a lot of money. The services from Harrod has been disappointing because of poor communication. It means I may not use this company again and I would be really reluctant to recommend you to others. Firstly, I order a half grow house which was not your own product. I was not aware of this at the time of purchase and was surprised when I was dealing with a third party (they were good, their product is great and I appreciated the videos). Then 3/4 days after the delivery received a dispatch email which made me panic. Customer service were poor and I was assured of a phone call that day that never came. An email explaining the issue of dispatch with 3rd parties came but only after me panicking. Secondly, I ordered a cage and net. Net arrived with no poles but the parcel stated 1 of 2. Another call to Harrod resolved the issue but two incidents involving communication that have made me lose faith.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issues have been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“The delivery was attempted before the scheduled time, the missed delivery paperwork advised they would try again the next day if we did nothing to rearrange, this never happened and the customer ID provided didn't work on the ukmail website. I then had to phone harrod to rearrange delivery. This delivery arrived without problem but again we received a text advising on the delivery time at the time of delivery. Pretty bloody useless all because of the delivery service.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we can’t directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 10 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews