Harrod Horticultural Reviews

4.6 Rating 11,447 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Had to change order at the last minute and staff very helpful.”

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Posted 7 years ago

“Good quality products, very efficient and helpful telephone ordering staff.”

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Posted 7 years ago

“Perfect item for my current project, fairly priced and speedy shipping. My only gripe is that the relatively short aluminium tube that I ordered was shipped in a HUGE cardboard tube, stuffed with shredded cardboard, which I suspect would have cost more to purchase and ship than the item that I purchased. All is well, though, I put the cardboard tube on a local eCycle group and it was claimed and picked up within a day. I have to be honest, I've never seen a grown man so happy to be given a large cardboard tube for free.”

Harrod Horticultural 5 star review on 18th April 2019

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Posted 7 years ago

“Excellent service with continuous updates before delivery”

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Posted 7 years ago

“delivered fleece as promised, adn great quality product.”

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Posted 7 years ago

“I recently purchased a follow up item from Harrod Horticultural - superior lattice arch and ground sockets.. I am more than pleased with the end result. Instructions were all very clear. The arch looks really good now it has been put together and is in situ. It is made from very strong materials and I am confident will give many years of service.”

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Posted 7 years ago

“Very helpful when I ordered the items.”

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Posted 7 years ago

“I miss counted the number of components required and you were good enough to not charge me postage for the additional items. Sorry cannot review the product as I have not used them yet however the quality looks superb.”

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Posted 7 years ago

“A substantial, well finished garden structure. Construction instructions were easy to follow for a two person team.”

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Posted 7 years ago

“I have had three emails one to say my goods are on the way and they are not,. Two what did I think of my order ( which I have not received yet ) and now this. That's why I have given you this rating. I have already phoned twice to make sure you have not sent the items yet. Not a very happy Easter bunny.”

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Posted 7 years ago

Thank you for your order and review. Firstly please accept our apologies for the automated email you have received. We can confirm that our plants are despatched directly from our nursery. As soon as they feel that the plants are well established and are ready to plant out, the nursery will send these. They have confirmed this should be at the end of April. We hope this information is of help to you. Many thanks once again for choosing to shop with us, and we sincerely apologise for any inconvenience the delay may cause you.

Posted 7 years ago

“I have not received goods yet.”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and also keeping our customers up to date with any delays with orders. We can confirm that we will be investigating this issue fully with the relevant department. We understand that a member of our Customer Service Team has been in contact with you regarding your order. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Good site, good service, fast delivery, lovely! Keith”

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Posted 7 years ago

“Arrived on time”

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Posted 7 years ago

“Ordered a 6ft planter one of the boards was damaged, this was replaced within 2 days of Harrods, likewise a liner ordered later was also delivered in 2 days thats what I call a good service”

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Posted 7 years ago

“Good products, at a reasonable price, delivered on time. Thank you”

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Posted 7 years ago

“The simple method of jointing enabled me to make a prototype cooking aid for a disabled person.”

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Posted 7 years ago

“All arrived on time no problems.”

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Posted 7 years ago

“All good thank you.”

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Posted 7 years ago

“Still waiting to receive my order, having been given no indication of the wait when placing it. When I enquired I was told it would be several weeks. The next day you said it had been despatched. I enquired again and you said that was an internal communication and that I would need to wait further. Still without goods, you have requested a review. What more can I say? This is a warning to others. I have read your responses to similar feedback. While it may be your way to send out feedback requests 28 days after order, whether or not the goods have been despatched, it only gives the appearance of poor systems. While you may pride yourselves on excellent service, I would respectfully request that I be the judge.”

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Posted 7 years ago

Thank you for your recent order and review. We are very sorry to hear that you encountered problems when dealing with us. We would like to apologise for the automated email you have received regarding delivery of your plants. This should not have been sent to you and we are currently investigating this with the relevant department. We can confirm that all of our plants are grown to order by our nursery. The plants are not quite ready and we do advise on our website that despatch will be late April. We hope this information is of help to you and please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“Product was as described and what I wanted”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,447 reviews