Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Very Happy with great service”

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Posted 7 years ago

“Very pleased with the large planter we ordered - so much so we're going to order another one. Arrived all in good condition and easy to put together.”

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Posted 7 years ago

“Having bought several items from Harrod, including fruit cages, and more recently a mini greenhouse along with the most recent planter trough I have no doubts when it comes to the quality of your goods, BUT when it comes to the choice of your delivery company, in this case DHL - it's nothing short of atrocious.”

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Posted 7 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 7 years ago

“The arch came quickly with all necessary bits. Instructions easy to follow but watch out for two pieces 5cm’s shorter which could have been marked.”

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Posted 7 years ago

“Very good, sweetbell turnips delivered in good condition unlike Thompson & Morgan who's deliveries were all dead. In transit for 12 days. John McGillveray.”

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Posted 7 years ago

“They had the product I needed in the size required, ordered and received the items promptly and well packed. Brilliant service and will certainly use again.”

Harrod Horticultural 5 star review on 4th May 2019

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Posted 7 years ago

“they were very easy to talk to on the phone and ordering was extremely easy. The chicken run box steel is well made and bought the matching ground spikes to go with it. very pleased with the product.”

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Posted 7 years ago

“Harrod Horticultural have always delivered high quality garden equipment built to a high standard”

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Posted 7 years ago

“There was a problem with an order but it was sorted out very quickly”

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Posted 7 years ago

“Umm, can’t believe I’m receiving this invitation to review my order when the wrong item was delivered so I didn’t accept the delivery. Still waiting for a reply to my query and waiting for my original order!”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“Quality goods, prompt service.”

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Posted 7 years ago

“Delivered what I asked for on time. What else would make me happy ?”

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Posted 7 years ago

“Usually works well but found some slugs yesterday”

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Posted 7 years ago

Thank you for your order and review. We are very disappointed to learn that the Nemaslug you ordered did not meet your expectations. Nemaslug is a live pest control product and would need specific conditions to be effective. Providing the instructions for application and storage have been followed and the Nemaslug are used before the date shown on the pack then they should work. Nemaslug will not kill a slug instantly on contact. The nematodes need to infect the slug and this may take a few days before you start to see results. We hope this information is of help to you. However please do not hesitate to contact us should you require any further assistance.

Posted 7 years ago

“Good products with helpful customer service staff, but delivery times not particularly quick and now being spammed with lots of emails.”

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Posted 7 years ago

Thank you for your order and review. We can confirm that we have requested that you are unsubscribed from any email communication with our Web Team. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“prompt delivery of items”

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Posted 7 years ago

“We purchased a fruit cage and delivery was fast and everything in good order. We were able to follow the instructions easily and construction was not difficult. Very pleased with the quality and would recommend this item and company.”

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Posted 7 years ago

“Delivered promptly. But. The cloches are not quite as robust as I had expected and DO NOT fit a four foot wide raised bed if capping has been used. Disappointed at this. New protection frames are sturdy and fairly easy to assemble but be aware, if fitting fine mesh ready made covers, the frames have to be high as the mesh has pre made holes for anchoring into the soil and therefore sags in the middle if not fully stretched.”

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Posted 7 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“Prompt delivery of excellent raised bed - easy to assemble and use”

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Posted 7 years ago

“I bought quite a few plant supports and an obelisk. All good sturdy items, delivered swiftly, well wrapped and in good condition. The obelisk had very good ground anchors...that won't be blown anywhere in my windy garden. The 5 ring grow through supports I bought are really good, I am sure they will enhance the plants. I will, I'm sure buy another obelisk. The rust finish is looking great Thank you”

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Posted 7 years ago

“easy to set up. meterial strong enough.”

Harrod Horticultural 5 star review on 2nd May 2019

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews