Harrod Horticultural Reviews

4.6 Rating 11,123 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,123 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

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“Very good Web Portal. Easy to order, quick delivery and well packaged.”

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Posted 11 months ago

Thank you for your kind review.

Posted 11 months ago

“Placed an order for a plant support frame, goods are a good quality and I am very pleased with the product. What may put me off ordering again was the delivery company they used. I received a text from DX freight saying the goods were going to be delivered between 8 am and 6pm, I waited at home to receive the delivery. By 8pm it was clear they were not going to deliver and hadn't bothered to contact me. I then received another text the following day to say they were going to deliver, I wasn't going to be in but wasn't worried as they state that if you aren't in they will leave a card and you can rearrange delivery. When I returned home 2 days later, the goods had been dumped on my door step in the rain, my house fronts straight onto the road. It was somewhat surprising that they were still there! The service was so poor that even the postman commented on it. So whilst I like Harrod products and think that they are a good company, I'm not sure that I would purchase from them again due to the delivery company they use.”

Helpful Report

Posted 11 months ago

Thank you for your honest review and pleased you are happy with the plant support frame. Apologies for the experience you had with our courier DX. We really appreciate the information as this gives us some good information to share with DX and help us to look for ways to improve this going forward. I hope that you will consider purchasing again from us in the future and apologise again for the disappointing delivery service you experienced on this occasion.

Posted 11 months ago

“Excellent products Everyone I spoke to was so helpful”

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Posted 11 months ago

Thank you for your kind review it is appreciated.

Posted 11 months ago

“Excellent firm to buy from”

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Posted 11 months ago

Thank you for your kind review it is appreciated.

Posted 11 months ago

“Very helpful staff and speedy delivery. We brought this for next years project so can't comment on goods other than packed up very well.”

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Posted 1 year ago

Thank you for your kind review - hope next year's project goes well!

Posted 11 months ago

“Fantastic service. We have a large fruit cage which we inherited when we moved house. We moved the location and decided to renew netting. Customer Services were able to look up our postcode and identify the model (which was purchased 15 years or more ago) and so were then able to advise us as to exactly what was required.”

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Posted 1 year ago

Thank you for your kind review and pleased we could help with the new netting.

Posted 1 year ago

“We ordered two metal planters. One arrived within the delivery time stated, but there were delays in the delivery of the second planter. We were kept informed of the situation, but this was frustrating.”

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Posted 1 year ago

Thank you for your honest review and sincere apologies for the delay you experienced with the second planter. We constantly strive to improve our service and honest feedback helps us to identify any issues and make these improvements.

Posted 1 year ago

“Good service”

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Posted 1 year ago

Thank you for your kind review.

Posted 1 year ago

“I cannot praise Harrod Horticultural enough!.. the service, products and postage have been fantastic. I will be recommending to my gardening friends and family… thanks again”

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Posted 1 year ago

Thank you so much for your kind review, so pleased you are happy with the products and service.

Posted 1 year ago

“Item arrived promptly , good quality item at a good price .”

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Posted 1 year ago

Thank you for your kind review it is appreciated.

Posted 1 year ago

“Prompt delivery of high quality items. I had to contact customer support over a small issue (that wasn't their fault) and they were fantastic. I would highly recommend this company.”

Harrod Horticultural 5 star review on 14th November 2023

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Posted 1 year ago

Thank you for your kind review and love the photo, looks like you've got a fantastic growing area!

Posted 1 year ago

“Good communication and quick delivery”

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Posted 1 year ago

Thank you for your kind review.

Posted 1 year ago

“Considering the difficulties with obtaining parts of the raised beds I ordered, I was kept updated by email well.”

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Posted 1 year ago

Thank you for your kind review and apologies for the problems you experienced.

Posted 1 year ago

“Good netting”

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Posted 1 year ago

Thank you for your kind review and pleased you are happy with the netting.

Posted 1 year ago

“The trellis is a lovely product and will be so much better and long-lasting than constructing one from canes. The website was easy to order from and the delivery was quick.”

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Posted 1 year ago

Thank you for your kind review and pleased you are happy with the trellis.

Posted 1 year ago

“Efficient.Pleasant.”

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Posted 1 year ago

Thank you for your kind review.

Posted 1 year ago

“I wanted a net to protect my fish pond. I got a net and metal frame from Harrod Horticultural and it is perfect. My fish are safe and it's easy for me to move when I need to do work in the pond. Service was very good.”

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Posted 1 year ago

Thank you for your kind review and pleased you are happy with the pond cover.

Posted 1 year ago

“Consistently high standard of service”

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Posted 1 year ago

Thank you for your kind review.

Posted 1 year ago

“Two very cheerful and polite gentleman arrived with our table and 4 chairs and soon had it all put together. It now has pride of place on our patio. The quality and finish is first class. Having seen many examples of your products at Wisley I was confident it would be. It will give us much pleasure over the years, many thanks, Colin and Mandy”

Harrod Horticultural 5 star review on 9th November 2023

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Posted 1 year ago

Thank you for your kind review and so pleased you are happy with the furniture. Thank you for sharing the photo, looks a lovely setting.

Posted 1 year ago

“Expensive but excellent!”

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Posted 1 year ago

Thank you for your kind review it is appreciated.

Posted 1 year ago

Harrod Horticultural is rated 4.6 based on 11,123 reviews