Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery excellent. product correct and quality true to standards. No criticism.”

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Posted 3 years ago

“Cage received as requested in good condition and the value expected.”

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Posted 3 years ago

“Product we chose arrived expeditiously and has proved successful.”

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Posted 3 years ago

“Overall I am very pleased with the raised beds. Service was good, keeping me updated on delays with the delivery. Two damaged pieces received, one replaced very quickly. However, the other was not so good service as the staff member refused to order replacement until photo received despite the fact 2 of her colleagues did so without the photo.”

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Posted 3 years ago

“Delivered on time, packaged well. Would use again.”

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Posted 3 years ago

“The website is great and also the helpful advice. Easy to order and good communication.”

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Posted 3 years ago

“Good service. But rather inundated with follow up emails. I only need one greenhouse, and one compost bin.”

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Posted 3 years ago

“The service I received has been brilliant. The product is ok once I had worked out how to erect. After a phone call where I was told to totally ignore the instructions it sort of made sense. Generic instructions are clearly a problem. It was sn expensive product and I would expect specific instructions for the product.”

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Posted 3 years ago

“Although Harrod was unable to provide the item ordered as they were awaiting delivery of timber, I was very satisfied with their customer service. Credit card payment was held in pending (not taken) and the customer service person was quick to advise, cancel the order and release the payment.”

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Posted 3 years ago

“Good quality product, delivery waits vary.”

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Posted 3 years ago

“The quality of goods is high with products being as described. My only minor criticism is that delivery could be quicker, as quite a few days passed between the "your goods have been dispatched" and the "your goods will be delivered today" emails.”

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Posted 3 years ago

“I needed a single fruit cage for a Morello cherry tree, to stop birds eating the fruit. I was able to get all the components from HH (including posts 3m high) so I was happy with this. Delivery was prompt and unproblematic. Perhaps a bit expensive, but worth it to get a bespoke solution that has worked.”

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Posted 3 years ago

“Timely service, with good informational updates during delivery process.”

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Posted 3 years ago

“Took a long time to come, but pleased with my order”

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Posted 3 years ago

“A part was missing from my order, but it was supplied very quickly after I contacted customer service”

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Posted 3 years ago

“The product is of good quality and was relatively easy for two people to assemble once we had got advice from a DIY neighbour. Your reply to my query was slow in coming.”

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Posted 3 years ago

“I purchased a bean frame, and am very happy with the design and quality. The delivery was slower than advertised at the time I placed the order - I eventually found that this was because they were waiting for delivery of a component. Now that the frame is up it looks magnificent - very good quality of netting in particular.”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. We understand that a member of our customer service team has been in contact with your regarding your missing ground pegs. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Good, but carrier left fruit cage at wrong address, and we had to go to collect it (awkward given its size). Erection instructions good but could be better, for example no distinction is drawn between poles with pre-drilled holes (for the door frame) and ordinary uprights. Door hinge and catch design could be improved to do away with screws and nuts. The screws are very short and it was far too easy to lose the nuts, and no spares are provided. I found the only way to tighten the door catch was to use a clamp so that screw and nut met. The steel hole former was extremely useful, making it easy to get vertical holes of the right depth. The netting is good and strong, but sizing was over-generous, and we had to cut off quite a lot. The raspberries are starting to ripen, and we are now looking forward to keeping the pigeons well and truly at bay!”

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Posted 3 years ago

“I wanted to order a 4' x6' raised flower bed, ordering on line proved challenging for me, as I didn't really know everything that I needed - talking to your helpful telephone staff meant I was able to discuss things in detail, and so it went through ok. As there might be a new market developing(C0-vid lockdowns inspired) perhaps this aspect is something to bear in mind.”

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Posted 3 years ago

“Good service but it's annoying at having to pay £4,95 delivery when I'm only a 10 minute walk away. I did go to the office reception and enquire but was told collection was not an option.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews