Harrod Horticultural Reviews

4.6 Rating 11,017 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,017 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 16th April 2024

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a long time to come, but pleased with my order”

Helpful Report

Posted 2 years ago

“A part was missing from my order, but it was supplied very quickly after I contacted customer service”

Helpful Report

Posted 2 years ago

“The product is of good quality and was relatively easy for two people to assemble once we had got advice from a DIY neighbour. Your reply to my query was slow in coming.”

Helpful Report

Posted 2 years ago

“I purchased a bean frame, and am very happy with the design and quality. The delivery was slower than advertised at the time I placed the order - I eventually found that this was because they were waiting for delivery of a component. Now that the frame is up it looks magnificent - very good quality of netting in particular.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. We understand that a member of our customer service team has been in contact with your regarding your missing ground pegs. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“Good, but carrier left fruit cage at wrong address, and we had to go to collect it (awkward given its size). Erection instructions good but could be better, for example no distinction is drawn between poles with pre-drilled holes (for the door frame) and ordinary uprights. Door hinge and catch design could be improved to do away with screws and nuts. The screws are very short and it was far too easy to lose the nuts, and no spares are provided. I found the only way to tighten the door catch was to use a clamp so that screw and nut met. The steel hole former was extremely useful, making it easy to get vertical holes of the right depth. The netting is good and strong, but sizing was over-generous, and we had to cut off quite a lot. The raspberries are starting to ripen, and we are now looking forward to keeping the pigeons well and truly at bay!”

Helpful Report

Posted 2 years ago

“I wanted to order a 4' x6' raised flower bed, ordering on line proved challenging for me, as I didn't really know everything that I needed - talking to your helpful telephone staff meant I was able to discuss things in detail, and so it went through ok. As there might be a new market developing(C0-vid lockdowns inspired) perhaps this aspect is something to bear in mind.”

Helpful Report

Posted 2 years ago

“Good service but it's annoying at having to pay £4,95 delivery when I'm only a 10 minute walk away. I did go to the office reception and enquire but was told collection was not an option.”

Helpful Report

Posted 2 years ago

“YOUR STAFF WERE VERY HELPFUL WHEN I WAS TRYING TO GET HOLD OF A PRODUCT YOU NO LONGER STOCK”

Helpful Report

Posted 2 years ago

“Good quality plant support,well packed and delivered after 3 weeks.”

Helpful Report

Posted 2 years ago

“very good kit for raised beds”

Helpful Report

Posted 2 years ago

“The plastic cover needs to be thicker and better attached to the skirting.”

Helpful Report

Posted 2 years ago

“product is fine but was out of stock and delivery was delayed twice”

Helpful Report

Posted 2 years ago

“Excellent quality product. Perfect for purpose. Harrods are regularly let down by delivery company. Parcels received have been damaged. On one occasion parts were missing and delays in delivery common.”

Helpful Report

Posted 2 years ago

“Delivery seemed to take an overly long time but the net is great and was so much easier to use as it only needed to be stretched one way.”

Helpful Report

Posted 2 years ago

“thermostat for greenhouse heater...excellent buy”

Helpful Report

Posted 2 years ago

“Strulch is an excellent product.. I got lots more coverage than I thought when I first looked at the bags.. And I didn't lay it thin which I know is a mistake. I've never mulched before... But it is the one thing I'll always do from now on.. What a difference its made to my main border.. Plants are so much healthier and far less weeds! I'll do another border next year 😊 delivery was a little slow.. 2 weeks.. But hopefully this was due to restrictions”

Helpful Report

Posted 2 years ago

“Easy online ordering. Slight hiccup over second order but very apologetic and quickly rectified”

Helpful Report

Posted 2 years ago

“The product I received was not the one I believed I was buying due to there being an old video on the site that should have been removed. The delivery took over ten days. All people I spoke to were courteous and helpful.”

Helpful Report

Posted 2 years ago

“It takes a little longer to receive goods compared to other online companies. Having said that it states a 10 day delivery when ordering but in reality I received an email that goods had been dispatched and had delivery next day.”

Helpful Report

Posted 2 years ago

“Arrived promptly and we'll packed. Very pleased with my fruit cage now it's up - but found the screws in the connectors (to hold the bars in place) extremely difficult to screw in. Holes were too small and screws poor quality so lost the screw head definition. Ended up having to replace some screws and make the holes slightly larger. Once up is sturdy has withstood high winds and net grips work really well.”

Helpful Report

Posted 2 years ago

Harrod Horticultural is rated 4.6 based on 11,017 reviews