Harrod Horticultural Reviews

4.6 Rating 11,412 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Bought a pond cover that was not cheap but when unpacked and easily put together it is the Rolls Royce of pond covers, excellent quality will shop here again.”

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Posted 4 years ago

“The compost bins are fine in themselves but too difficult to assemble.”

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Posted 4 years ago

Thank you for your recent order for Harrod Horticultural products and also for taking the time to complete an online review. We would like all our customers to be delighted with their goods and we are sorry to hear that you encountered problems with assembling the Compost Bins. Your comments have been forwarded to our Design team for them to amend the product assembly instructions if necessary. Please accept our sincere apologies for any inconvenience caused.

Posted 4 years ago

“Excellent quality. Excellent delivery service!”

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Posted 4 years ago

“Maybe not the least costly retailer, but well worth the little extra for the great service and impressive products.”

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Posted 4 years ago

“Not convinced that my superior quality fruit cage net was particularly robust and worth the extra money.”

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Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the utmost importance to us and we have passed your comments on to the relevant department for their perusal. We understand that a member of our Customer Service team has now contacted you regarding this and we apologise for any inconvenience caused.

Posted 4 years ago

“Once we had worked out how to put it together it was fine. It seems quite sturdy so we'll see how it lasts the summer”

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Posted 4 years ago

“Wide product choice. Accurate delivery dates for linked arch & arbour. Carefully packaged products.”

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Posted 4 years ago

“Delivery and "q1uality very good, but the price is extortionate.”

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Posted 4 years ago

Thank you for your recent order and review. We understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We also try to source superior products to offer to our customers and also research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 4 years ago

“Products quality very good but the prices are high.”

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Posted 4 years ago

“Very efficientj”

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Posted 4 years ago

“Items missing from the package, and not for the first time. Customer service response was poor. I tried the online form and got no response at all in a fortnight. Then I rang and was assured the missing item would go in the post the following day. A week later I received the dispatch email. In the meantime we had to rig something up so we could use the bean support. The same thing happened on the last big order I placed which was weeks late arriving, and then missing many items which took further weeks to arrive. Not impressed.”

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Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. We are also sorry to hear that you did not receive a reply to your initial query which you submitted via our online query form on our website. We can confirm that we have experienced issues with this online query form recently, however, our Web Team have confirmed that this has now been resolved. We understand the you now have your complete order and we apologise for any inconvenience caused.

Posted 4 years ago

“Wonderful wire arch - so good I bought 3 for my clematis and climbing roses!”

Harrod Horticultural 5 star review on 4th May 2022

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Posted 4 years ago

“Delivered on time. Quality far exceeded expectations. We’ll packed - clear assembly instructions and exactly the right number of components, screws and nuts etc Easy to assemble and looks like it will way outlast its 10 year warranty!”

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Posted 4 years ago

“Very happy with my raised bed, good size and easy to put together.”

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Posted 4 years ago

“Fast, efficient service”

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Posted 4 years ago

“I order Strulch from Harrods every year. The ordering is very easy and the goods arrive really quickly with a very polite courier. I would thoroughly recommend buying from Harrods.”

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Posted 4 years ago

“Brochure, ordering and delivery were very good. We have struggled with erection of our fruit frame. It looks so simple but we would have liked more detailed instructions, could have saved a few tempers!. We got there in the end and it looks good .”

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Posted 4 years ago

“I asked a question of a product and 3 weeks later I am still waiting for an answer.”

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Posted 4 years ago

“We are accustomed nowadays to receiving internet purchases quickly, in many cases next day. I ordered a raised bed (1/4 22)which never arrived when I expected it to and when I queried this I was told that it was "in the warehouse being picked". Why it should take five days to be taken off a shelf in the warehouse I don't know. It arrived on or about the 20th. On assembly, it seemed quite a good product but after a few days the planks shrunk leaving at least 5mm gap between all the planks. I had to line it with plastic sheeting to keep the soil in. Overall a poor product. The raised beds I made myself some years ago are still sound. I have contacted customer services but have had nothing back since an acknowledgement eight days ago.”

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Posted 4 years ago

Thank you for your order and review. We are very sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that a member of our Customer Services Team has contacted you regarding your review and we apologise for any inconvenience caused.

Posted 4 years ago

“Excellent service and products. Very helpful staff.”

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Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,412 reviews