Harrod Horticultural Reviews

4.6 Rating 11,183 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

219

Anonymous

Anonymous // 01/01/2019

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“Easy to find and order from website. Quick delivery.”

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Posted 3 years ago

“I am pleased with my purchase. The price was competitive, the communication was clear with regular status updates on the dispatch. Delivery was on time.”

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Posted 3 years ago

“Easy to order, kept informed on packing and shipping, delivered quickly”

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Posted 3 years ago

“Excellent service.Product arrived within 48 hours”

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Posted 3 years ago

“Fleece jacketa”

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Posted 3 years ago

“Very good service. After ordering an item from them, I found a discount offer in my gardening magazine, and on contacting them they were happy to apply it in retrospect.”

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Posted 3 years ago

“Past service has been good however your record-keeping must be poor: I cancelled my order after it was delayed for a third time. I appreciate that companies are having supply issues at times, however, possible delays should be flagged up in advance or the affected products not advertised.”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably, the Link-a-bord Raised Beds are a bought-in product and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“I have lost count of the number of times my order has been delayed. The lead time is now so long it has become farcical.”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. However, we can confirm that your order will be ready to despatch week commencing 29th November. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Always an excellent product and delivery service”

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Posted 3 years ago

“I have not yet erected my fruit cage, as will not be needed until Spring. However, the parts were delivered quite promptly.”

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Posted 3 years ago

“I ordered 3 raised beds. Enough was delivered for just one raised bed and despite several calls from us we have had no firm date for the delivery of the remainder for months. We have been told there are people waiting even longer than we have. The last call, three weeks ago, said the raised beds were stuck at the Port of Felixstowe. Still no sign of them and no communication from Harrods??”

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Posted 3 years ago

Thank you for your order and review. Please accept our sincere apologies for the delay in despatching some of your order. We appreciate that delays cause great inconvenience for our customers and we are as disappointed as you are with the delays. Whilst most of our products are manufactured in-house by ourselves, regrettably the Link a Bord Raised Beds are not. As bought-in products, we are completely in the hands of our suppliers regarding stock dates for these. As always, we endeavour to keep our customers updated about their delivery. We understand you have now received your goods, however, please accept our sincere apologies for the long delay you encountered with the second part of your order.

Posted 3 years ago

“Good product”

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Posted 3 years ago

“Ordered plastic raised beds. Unfortunately there was an unexpected delay in obtaining these from the manufacturer with a consequent delay in delivery to me. But HH kept me up to date, I did not have to chase them. The beds were simple to erect, even for arthritic hands.”

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Posted 3 years ago

“Efficient and prompt service provided.”

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Posted 3 years ago

“Decided to order the Hot Bin Mk2 from Harrod's mainly because they had the best price. Item arrived reasonably quickly I think it came from the manufacturers. All in all I was pleased with the service and the item I bought from Harrod.”

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Posted 3 years ago

“Brilliant always very helpful”

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Posted 3 years ago

“One item received. The second item still not delivered months later despite supposedly being in stock at the time of ordering.”

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Posted 3 years ago

Thank you for your order and review. We are very sorry for the delay with your order and understand that this has caused great inconvenience for you. Whilst most of our products are manufactured by ourselves, regrettably the Link a Bords are bought-in products and we are completely in the hands of our suppliers regarding stock dates. Please be assured that payment is not taken for orders until they have been despatched and we sincerely apologise again for any inconvenience caused.

Posted 3 years ago

“Absolutely delighted with service from Harrod Horticultural.”

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Posted 3 years ago

“I've been waiting months to receive my order!”

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Posted 3 years ago

“Efficient courier delivery and all parts received following follow up required for 3rd parcel.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,183 reviews