Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“All items arrived promptly and are of good quality, happy to recommend Harrod products.”

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Posted 3 years ago

“Quick response to enquiry by email and quick delivery”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Very good service and very helpful on the phone would use again”

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Posted 3 years ago

“Very prompt delivery, good communication throughout,wel! packed.”

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Posted 3 years ago

“We bought a heated windowsill propagator from Harrod, because it’s a company we trust to stock high quality horticultural products. We are really happy with it. We used it to germinate seeds, with great success, despite those grey, cold days of March & April in Yorkshire. Excellent service and advice from Harrods.”

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Posted 3 years ago

“Very good. As hoped for.”

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Posted 3 years ago

“I was very happy with the speed of delivery of my poly tunnel. The wedsite warned that there may be a 6 week delay, but the tunnel arrived the next week. Even better I saved over £150 by buying the item from HH rather than going to First Tunnels”

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Posted 3 years ago

“This garden bench was a gift for me and I'm delighted with it. Good quality wood, well constructed. I like the shaped backrest and together with the curved seating area, it's very comfortable to sit on. Really enhances my garden, adding an extra dimension. I have the very handy foldable side table too. Very pleased.”

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Posted 3 years ago

“Excellent service until the company stopped delivery to N Ireland , Very disappointing ,”

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Posted 3 years ago

“Very easy to order online goods delivered within specified time excellent service”

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Posted 3 years ago

“We ordered two 6x4 standard raised beds 18" high. They arrived quickly, with clear, simple instructions. They were built up by my husband in no time. They have now been filled with a mixture of topsoil and compost, ready for planting. The wood looks very good quality and value for the money we paid, and I'm sure we'll get many years of enjoyment growing our own veg. I would recommend this company to family and friends.”

Harrod Horticultural 5 star review on 11th April 2022

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Posted 3 years ago

“Tried to order a frame for a pleached tree. I found it difficult to work out what I needed. Other orders for plant supports very good .”

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Posted 3 years ago

Thank you for your recent review. We are sorry to hear that you were having difficulties with ordering the parts to make a pleach frame. Please can you kindly contact our customer services department on 0333 400 6400 and a member of our team will be able to assist you. Our lines are open Monday to Friday 8.30am to 5.30pm. Alternatively, please kindly email customerservices@harrod.uk.com with your requirements.

Posted 3 years ago

“Excellent service and speedy delivery.”

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Posted 3 years ago

“Very informative and delivery was very quick”

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Posted 3 years ago

“Excellent quality. Right price. Thanks”

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Posted 3 years ago

“Purchased a raised bed cover, I raised a fault with the product via email. Received a call from the company who were helpful and resolved the matter.”

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Posted 3 years ago

Sincere apologies for the issues you have been having with the raised bed cover. We pride ourselves on our customer service, so was surprised to hear you have not had a response to your email. We will investigate this as a matter of urgency and will be in touch to resolve the issue for you. Once again apologies for the issues you have experienced. Kind regards, HH team.

Posted 3 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“Fantastic quality and service . Great selection of gardening stuff”

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Posted 3 years ago

“The product was fine. After that you get an avalanche of emails. I do not need a daily email once I have bought a product.”

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Posted 3 years ago

Thank you for your recent order and review. We are sorry to hear that you are unhappy with the number of emails you are receiving after purchase. After checking with our marketing team, we can see that you have unsubscribed to all communication from us. It may that be you are receiving messages concerning items that have been left in your basket so an automated ‘Take another look at what you started...’ email would have bene sent. This email is automatically created when our software identifies that you have placed items in your basket, and then left the site without logging out. It is meant as a gentle memory jog that you have left items in your basket but are still logged into the site, and also to check that you have not experienced any problems whilst shopping with us that may have caused you to abandon your order. If you could kindly please return to our site briefly and clear your basket, you should then not receive any further messages regarding this. However, if you do have any further queries, please do not hesitate in contacting our Customer Services Team on 0333 400 6400. The lines are open from 8.30am to 5.30pm, Monday to Friday, and we will be happy to help you. Many thanks once again for your order, and we hope to be of service to you again in the near future.

Posted 3 years ago

“As always excellent service. My cloches are now being used against these frosts.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews