Harrod Horticultural Reviews

4.6 Rating 11,124 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,124 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered 6 x 6 foot yew trees and they are all very healthy specimens. Delivery service was also excellent. Thank you.”

Helpful Report

Posted 1 year ago

“Good product but really wish spare covers were still available. We have 3 of the 2.3m size frames now, all bought as kits with insect mesh/polythene covers. On 2 of these the side zip was unduly difficult to use centrally. Solved that by drilling the hole for central support a little deeper. On the third cover there was a 2inch split in the plastic at one corner, concealed from inspection by fold for packing. We had to repair with mending tape but it will always be a weak spot. Hence request for alternative/spare covers.”

Helpful Report

Posted 1 year ago

“Bought fine mesh works brilliant keeping pest out”

Harrod Horticultural 5 star review on 14th January 2023

Helpful Report

Posted 1 year ago

“Such a wonderful company to deal with, any queries or questions are dealt with very efficiently and in a polite and joyful manner. The ladies in the phone room are an absolute delight to speak too.”

Harrod Horticultural 5 star review on 2nd December 2022

Helpful Report

Posted 1 year ago

“Incredibly unhelpful man who said he was a manager. He really lost you the very high regard I hold you in. I phoned to ask if you had anything that might be a fun idea to grow squash up overhead. He just said, no there was absolutely nothing in any range. This is clearly not only unhelpful but also in creative. I am sure you must have a nice, creative person who would have even been happy to discuss this. I even phoned back the next day, but got the same person. I was pretty upset.. you are a go-to company.”

Helpful Report

Posted 2 years ago

“Absolutely delighted with our six seater Southwold dining table. It’s exactly what we were looking for and has that wonderful combination of British style and lifelong durability.”

Harrod Horticultural 5 star review on 22nd September 2022

Helpful Report

Posted 2 years ago

“Customer service rubbish: suggest not ordering unless you are sure you can be home to receive delivery every day of the 5 day range you’ll be given. I am not at home every day so specifically checked delivery options would accommodate options to rearrange delivery: was told I’d be able to divert the parcels if delivery notification came through on a day I wasn’t available. In reality: notification of delivery came on the morning, there was no option to rearrange, no courier contact details to call them, no help from Harrod to contact courier to divert the parcel. Even worse, in the event as I wasn’t in, the parcels were left outside my front door (effectively on the street) by the courier, and far worse, were signed for as received *in my name*! When flagged with Harrod, was fobbed off that none of the above was their fault, despite the wrong info given at the outset about diverting deliveries. They did promise to follow up with the couriers but I never heard anything further despite chasing. Really poor.”

Helpful Report

Posted 2 years ago

Thank you for your recent order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service and have investigated the points you raised. We can confirm that your order was despatch just before the Jubilee bank holiday on a 3 working day service. Our carriers do not deliver over the weekend or bank holiday so the correct information was advised regarding the expected delivery date at the time you contacted us. We understand that your order was left at your property without permission. This should not have been left and should have been taken back to the depot for redelivery the following working day. We had forwarded your complaint to our account manager at our carriers for this to be investigated further, however, although us chasing for a reply, we never received any feedback from them. Regrettably, we are unable to comment on the information given about diverting deliveries as we are unable to locate communication regarding this. Once again, please accept our sincere apologies on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 2 years ago

“Ordered paid online, delivery good, service good but product badly designed. No support for Three foot of online where it's needed. Well made but poor design will not use again”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are very disappointed to learn that the Round Column Wire Obelisk you ordered did not meet your expectations. We have manufactured and sold this product for a number of years and reviews have always been positive. However, as we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order.

Posted 2 years ago

“After buying Green Shade Netting from Harrod Horticultural online, I had no hesitation in purchasing goods from them again. Harrod Horticultural have an excellent range of accessories for all your gardening/horticultural needs. Received Insect Netting promptly in the size I required. Would highly recommend Harrod Horticultural Excellent company”

Helpful Report

Posted 2 years ago

“I have been looking for a robust pond net option that was both effective at keeping the herons (and other predators) out and that wasn't an eyesore. The Harrod Agriculture solution to create a net frame for oddly shaped ponds was the answer I have been seeking for nigh on 3 years. Easy to put together and it has actually enhanced the aesthetics of the pond as well as doing the intended job well. Highly recommended.”

Helpful Report

Posted 2 years ago

“Ordering was easy by phone - helpful advisors. Kept in touch throughout protracted delivery which made the wait much more acceptable. I have used this company for years and service has always been really good. I frequently recommend Harrods to other tenants on my allotment site.”

Helpful Report

Posted 2 years ago

“Very happy with the service from Harrod Horticultural. The weeder by Burgin and Ball arrived promptly and very well packaged. I was pleased with the quality of the weeder and it worked perfectly. I am looking forward to many years of service from this item.”

Helpful Report

Posted 2 years ago

“Arrived promptly and I am very pleased with the product”

Helpful Report

Posted 2 years ago

“Slightly expensive but a good quality product. It's wood, so don't expect perfect. We had to make some minor fixing additions to secure it, but really pleased and will be buying another ahead of the next growing season.”

Helpful Report

Posted 2 years ago

“I ordered a 2mtr starter a 1,5mtr and 1mtr extension all arrived promptly and well packaged.”

Helpful Report

Posted 2 years ago

“Delivered earlier than I expected in good condition.”

Helpful Report

Posted 2 years ago

“The fabulous cherry bird protection nets have done a perfect job. I have had a wonderful harvest of rosy red cherries this year. Thank you”

Helpful Report

Posted 2 years ago

“the fruit I received was of excellent quality. received delivery also very pleased”

Helpful Report

Posted 2 years ago

“Helpfull and friendly”

Helpful Report

Posted 2 years ago

“Product as described. Excellent quality. From order to delivery was faultless. THOROUGHLY RECOMMEND.”

Helpful Report

Posted 2 years ago

Harrod Horticultural is rated 4.6 based on 11,124 reviews