Harrod Horticultural Reviews

4.6 Rating 11,254 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th May 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Superior Wooden Raised bed and the delivery of all of the component parts was excellent with the delivery driver taking care to avoid damage. The quality of the wood was good and all the screws, etc supplied. The build instructions could have been slightly clearer so I had to read through them several times to make sure I was using the correct parts and fixings. The build itself was fairly straightforward but it’s vital to make sure that the site is level and the construction of the bottom layer of planks was square. Once this was correct, the rest of the process was easy. I ordered the 4 feet x 8 feet bed so I did need help when lifting the longer planks. I would also suggest an electric screwdriver/drill is used as it would be hard work trying to install all the screws by hand! I also ordered a liner for the raised bed as my garden can get quite wet at times so I hope this will prevent any soil loss. I should point out that the liner is only 12”/30cm deep so only covered half the depth of my bed but I don’t see this as being a major problem. I also ordered Rollawn Top Soil and Soil Improver to ensure I would give the plants the best start possible. This was delivered separately by Rollawn and appears to be a nice mixture of soil and compost but there were a few annual weeds - mostly grass - within the soil but these were easy to remove at this stage. Rollawn are suppliers of turf, etc so I suppose there will be the odd wayward grass seed floating about.”

Harrod Horticultural 4 star review on 6th March 2019

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Posted 6 years ago

“Good website, ordering and delivery in good time.”

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Posted 6 years ago

“I ordered a rusted steel obelisk. It arrived in excellent condition, fully wrapped, together with fixing ground pins. Delivery was within a couple of days. Great service.”

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Posted 6 years ago

“Excellent website, lots of choice, delivery on time”

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Posted 6 years ago

“order arrived promptly”

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Posted 6 years ago

“I ordered a vegetable cage with anti-butterfly & bird netting, which was quite easy to assemble and seems sturdy, although we haven't had any strong winds yet so I don't know how well it will stand up in those conditions. The one criticism I have is that no tracking information is provided for the delivery of the items - not even a single date for delivery. Given that virtually all delivery companies now provide this information, could Harrod *please* provide this in future?”

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Posted 6 years ago

“We got on time.we can not rate the ltem because we have not used it yet l hope it will be ok”

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Posted 6 years ago

“Delivery on time, good notifications”

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Posted 6 years ago

“Very prompt delivery and a good product, exactly what I was after. Made a great Christmas present!”

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Posted 6 years ago

“The products that I had originally ordered were out of stock before Christmas, however I was informed via email. I contacted Harrods by phone and the staff were very helpful in sorting the order for me.”

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Posted 6 years ago

“By delivering my purchase quickly and efficiently.”

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Posted 6 years ago

“Very prompt service with friendly staff who made my purchase easy”

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Posted 6 years ago

“good product”

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Posted 6 years ago

“The items from my last order were delivered on time and were of good quality.”

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Posted 6 years ago

“Easy ordering process. Goods as per specification, well packed and delivered on schedule”

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Posted 6 years ago

“Service in general is very good from ordering to receipt of goods, My only disappointment was that I did not receive any paper instructions on how to erect my Fruit Cage”

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Posted 6 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“The item arrived on time and we are very pleased with the quantity.”

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Posted 6 years ago

“Good value products with quick delivery!”

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Posted 6 years ago

“Pleasant and reliable service”

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Posted 6 years ago

“Fleece was wonderful, easily laid and perfect for ground cover.The large heavy duty tri ground pegs were so large that my 6'5" 18st husband couldn't push Evan one into the ground.This is in Dec after much rain with no frost around.I guess stones are to blame hear,and I proberbly need thin metal spikes,but it's worth thinking about if your ground has plenty of stones in it.They are a very large diameter peg,and very difficult to push in.”

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Posted 6 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,254 reviews