Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to purchase a the Christmas present requested by my daughter in Canada and prompt service in time to get it there for Christmas. Thank you I can only comment on my dealings with the company but I will ask her to let me know about the product or possibly forward her the review for her comments”

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Posted 6 years ago

“Our most recent purchase was raised garden beds. Generally, we are happy with these but the corner posts are quite hard and the screws have soft heads so that the screw heads often became chewed up. You recommend drilling pilot holes but this is laborious. We have an electric drill and a hand drill so we either had to keep changing the bit on the electric drill or use the hand drill. Using the latter, we managed to break a drill bit in the hard wood of the corner post so then drove the screws through with the electric drill. In most cases this was fine but in a few cases it took several efforts and even then left some screw heads proud. Good product but could be better. Also, it would have been helpful to have a guide as to the best way of fitting the liners. We just managed to tuck the handles under the capping but still had to tack edges in place. By the way what happens if you want to put supporting stakes in for, say, broad beans?”

Helpful Report

Posted 6 years ago

Thank you for your review and your order. We are very disappointed to learn that the items you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. If you would like to put supporting stakes in your Beds, you would need to pierce the liners to be able to insert the stakes deeper into the ground. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 6 years ago

“The products are useful but also stylish and different.”

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Posted 6 years ago

“IT delivered a service that I expected.”

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Posted 6 years ago

“Good catalogue, nice website easy to use.”

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Posted 6 years ago

“The item that I ordered came the next day and was ideal.”

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Posted 6 years ago

“Extremely pleased with the arch. It is structurally very sound and easy to assemble. The staff at Harrod were very helpful.”

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Posted 6 years ago

“The items are as described and were delivered promptly.”

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Posted 6 years ago

“goods delivered quickly and with no fuss”

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Posted 6 years ago

“The only reason that I have not given 5 star is due to a mix up in my order. I was sent the wrong product. But the speed and efficiency of the customer service team soon sorted it all out and I was very happy with the outcome. I will be ordering again from Harrod and would recommend them.”

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Posted 6 years ago

“That we eventually constructed a lovely fruit cage. But the instructions were hard to follow and some screws were too short ! Please make things easier for ordinary folk.”

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Posted 6 years ago

“Helpful people”

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Posted 6 years ago

“Looking at the tray and matting it should be just right for me.”

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Posted 6 years ago

“supplied what i wanted”

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Posted 6 years ago

“It's for my next year's runner beans so haven't used it yet”

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Posted 6 years ago

“No probs . Happy bunny!”

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Posted 6 years ago

“Speedy delivery and good product. Now all I need is for the plants to grow over the pergola!”

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Posted 6 years ago

“The customer service is very good. I had problems with a product but was kept informed of steps taken to rectify them.”

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Posted 6 years ago

“Really good frame and getting. The green pegs are rubbish though, I bought some tent pegs to use.”

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Posted 6 years ago

Thank you for your review and your order. We are disappointed to learn that the Net Claws for your Vegetable Cage did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team for who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 6 years ago

“good delivery times and straight forward construction however I was a little confused and disappointed when some of the timbers for the sides and fronts were different thicknesses which made slotting them together difficult. they look nice now I have finished them.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews