“I haven't received the item from the carrier (Arrowexcel) yet and won't have it for another week. They have been rigid and unhelpful in their approach.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We can confirm that Arrowexcel is not a carrier we use. Your order was delivered by our carriers Tuffnells on the 19th February and we have emailed you confirmation of delivery. We hope this is of help, however, please do not hesitate to contact us should you require any further assistance.

Posted 9 years ago

“to date i still have not received the obelisk i ordered in january Very Dissappointed”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies for any inconvenience caused.

Posted 10 years ago

“I placed my order at the beginning of December for a Rhubarb Terracotta Forcer I kept getting sent emails saying it was due to arrive later and later. In the end it did not turn up till February to make it worst there was NO apology! To top it all our when our Rhubarb Terracotta Forcer did eventually arrive it was packed so badly it was smashed to pieces. We then phoned to complain we where meant to have a fast track replacement which took ages to arrive! Very poor service.....”

Helpful Report

Posted 10 years ago

“I am still waiting to receive the product. have received no information with regard to dispatch”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the delay in despatching your item to you. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“showing an item online, allowing an order, confirming the order by email - only to then write by snailmail that it is no longer stocked, and to duplicate the letter the next day is a poor way to run a service.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 10 years ago

“Ordered insulation fleece for the garden, and as I needed it fast I used the express delivery. Courier information of uk mail, poor and inaccurate. ordered on a Sunday evening, expected it on Tuesday, received it on Friday. you pay for express delivery and you get second class delivery. very disappointed and my plants froze to dead as frost came Tuesday evening. will not use you again.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“I bought the runner bean support three years ago and have used it for growing runner beans for two seasons. After each crop, when I dismantled it for the winter, I found that all the plastic connectors had broken. My recent order was to replace them for the second time. They are quite expensive and I very much resent having to reorder, every year, a set of connectors, which are clearly not fit for purpose. I think they ought to be redesigned to be made in a stronger material. Gillian Strube”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“The item ordered came on time and the preliminaries were fine. However the cloche came with one wrong component. There is no way they can resource this as , it seems, this stock is not to be replaced. Money is to be recovered to my account. Nevertheless it is very irritating that the wrong components were sent and weeks have been lost.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“Item arrived missing a piece. Although initial contact was good, I have heard nothing back from them for several months, leaving the purchase unusable unless I purchase an additional piece, replacing the item that should have been delivered with the order. Poor customer service.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“I ordered some pond netting which was advertised as very strong and high quality. It was not made clear that the netting has to be stretched to achieve a rectangle and it has not been possible to cover the pond although dimensions of netting on website claim that it covers a larger area. Having unpacked the netting and tried to stretch it, it can't be returned and it has therefore been wasted. The product is misrepresented on your website.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“I paid for the 3 programme but only received one. When do I expect to receive the follow ups? I received no notification as yet - would appreciate a reply. Or if you are unable to complete the order would appreciate a refund.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. We have explained the procedure regarding pest control deliveries and when your next treatment is due. Please accept our apologies for any confusion caused.

Posted 10 years ago

“As you've asked for a review twice now, I feel obliged to say how disappointed I was that you saw fit to triple the delivery charge making an unacceptable price for the plant supports, therefore I cancelled the order. I am surprised you keep asking for a review for items you did not supply - not very efficient customer service either.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. To calculate their delivery tariff, our carriers split the country into various zones governed by postcodes and unfortunately, delivery to some of the more ‘far flung’ areas attracts an extra charge. Wherever possible, we try to send our products by Royal Mail or similar postal services but many of our products preclude this. Hopefully this explanation gives you an insight into our current delivery pricing tariff; many thanks once again for choosing to shop with us and we hope we can be of service to you in the future. We are currently investigating the request for a review on a cancelled order and apologise for any inconvenience caused. Many thanks for bringing this to our attention.

Posted 10 years ago

“The jam jelly bag and stand were very poor quality. The bag leaked fruit through the bag. Disappoints”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very sorry to hear that the item you received is not of the quality we would have liked. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“Thank you so much for asking my opinion on the goods I ordered from you. You might find it a useful exercise to check whether goods have actually been dispatched before you ask someone for a review. We were disappointed that the item we wanted was not in stock but we were delighted with the e mail and letter sent to us to explain that the item would not be available until October and to be honest as first time customers this really. impressed us enough to wait for the item. Now we are not so sure. I await your comments with interest Sincerely yours Disgruntled customer”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us and would like to apologise for the automated nature of the email you received. We are currently reviewing our system to ensure these issues are resolved and would like to apologise for the delay and inconvenience caused.

Posted 10 years ago

“I have been unhappy about the spider mite sachets I bought,they did not work. I had a manager of a local fruit farm look at the product and he informed me the mites had got wet and were now dead. I did not get the sachets wet. When I contacted customer services the reply was a basic not our problem,buy some more. I am also annoyed that the 10% offer isn't actually available on most items. ~I was looking to spend well over £500 so again contacted customer services and was told the prices were so great already. I am a very keen gardener but I have chosen to take my business elsewhere.”

Helpful Report

Posted 10 years ago

“Never received items. Paid with paypal and a few days later money was just refunded to my account so I assume items were not in stock although since there was no communication or explanation of any kind from Harrod Horticultural beyond confirmation of the order on the day I placed it I would not know.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“The product has still not been delivered!”

Helpful Report

Posted 10 years ago

“I am being asked to review a product I have not recived yet. I have emailed back stating this and this is the 2nd request to review the item since then ! Sorry this is negative but please get the correct system in place. Hopefully the product will be amazing when recived ! KW”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We are currently reviewing our system to ensure these issues are resolved and would like to apologise for the delay and inconvenience caused.

Posted 10 years ago

“Not at all happy with the customer service so far. Items ordered not received; apparently returned to you undelivered for no good reason; I was not informed of such; I received this email asking me for my opinion and still had not received goods; took 2 phone calls to ascertain what had happened and was then assured goods would be resent; today receive a letter telling me they are out of stock and the estimated date is now another 2 months. Shambolic.”

Helpful Report

Posted 10 years ago

“I am giving a "Very Poor" rating because I have been asked to provide a review for a product that I have not received yet. It is Saturday and I am expecting a delivery on Monday. Here is a review for the service I have received so far. On Friday 6th June I received an email thanking me for my order. This advised that my order would be delivered Express on Tuesday 10th June or standard in 3 to 5 days (It was not clear which category my order was in. At 10.00 Wednesday I received an email saying my goods had been dispatched! Expected arrival 48 hour later (10.00 Friday). On Thursday I got a call telling me that my goods had not been dispatched yet but would be leaving shortly and to expect further notification. On Friday I got another call from a different person who was not aware of the call the day before saying that my order would be arriving on a lorry, the size of a double decker bus, on Monday . I will await the delivery on Monday then I will provide a separate review of the product rather than the disjointed, inaccurate, misleading order processing service that lies to customers. In summary: I was happy with the order taking process online and the extremely helpful website. I was happy with the prompt order confirmation email and the estimated delivery/Dispatch statements although confused as to which category I was in. So far I had an expectation of best delivery of Tuesday 10th or a dispatch in 5 working days max i.e. Friday 13th June and therefore Delivery during the week starting Monday16th June. I was then pleased to receive the dispatch email on Wednesday 11th June giving latest delivery as 10 AM Friday 13th June. Excellent service I thought….. Receiving the phone call on Thursday telling me that the goods had not in fact been dispatched shattered my expectation but provided no explanation. Receiving the phone call on Friday again did not provide an explanation as to why the goods had not arrived but put a lie to the fact that the goods had been dispatched on Wednesday and that she was JUST making arrangements for shipment and notifying that the dispatch on Monday in a large lorry would be happening. (48 hours after I had been earlier advised of dispatch).”

Helpful Report

Posted 10 years ago

Thank you for your review. We understand that this issue has now been resolved over the telephone with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews