“The product I bought came w ith no instructions, and was impossible to fix. Very upset as I had built a new fruit cage, and Harrods gave me no idea as to how difficult it was to fix their netting to it. Have spoken to others who have had the same problem. Big thumbs down for Harrod”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the netting you ordered did not meet your expectations. We can confirm that instructions for fitting netting to cages are included with all of our cage kits. However, as standard we do not include instructions with netting packs only. We do not feel this is necessary as customers purchase netting for multiple uses and not just to cover a fruit cage. Our Customer Service Team are available to help with any technical advice needed regarding any of our products. Many thanks once again and if you require any assistance please do not hesitate in contacting us and we will be delighted to help you.

Posted 11 years ago

“The arch was delivered in 4 separate deliveries,weeks apart. The final forth delivery only arrived after 5 phone calls, re. its absence. this was very frustrating as it was a present for my husband's birthday, at the end of April and it was the end of May when we were able to erect it. The arch itself, is fine, it's just the delivery we had issues with. Regards Janis Burdin”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 11 years ago

“We purchased the timber framed outside fish 'pond' and we're very disappointed. The sizing was incorrect (no problem unless - like us - it had to fit into a specific sized plot) and was not easy to assemble with pre-drilled holes insufficient for the bolts. The incorrect sizing meant a major reconstruction. The liner fitted poorly and seemed not to be of the right shape for the frames. Not impressed and vastly overpriced.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. We understand that you have had to alter the Timber Raised Bed Pond to fit your plot. Our Technical Design Team have advised this may be reason for the liner not fitting the structure as it should. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 11 years ago

“I purchased the second lot of butterfly netting sorry the quality is sub standard made thinner and the squares are now oblong I question if it will stop the butterflies. yours Dave Swansborough”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very sorry to hear that the netting you have received is faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team.

Posted 11 years ago

“Raised bed consisted of uneven planks of wood which required some skill to put together to form something that was even and stable. Easier to go to your local DIY store, buy your own planks and put one together yourself. And a lot cheaper too! Best avoided.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. The planks used to make our Timber Raised Beds are pre-cut and are pressure treated prior to delivery into our warehouse. As wood is a natural product, the timber will sometimes change shape to suit certain weather conditions. Timber will hold a certain amount of moisture which causes the wood to swell. Once the moisture content leaves the wood, which is usually during the summer months, it will shrink back to its standard size. Because of this variation we do advise in the instructions to build the beds upside down. Please rest assured that quality control is of the utmost importance to our company and is monitored regularly. The wood used for our Timber Raised Beds is always checked prior to dispatching to the customer. If you are still not completely satisfied with this explanation and feel that the issue with the planks could be a structural problem, we would be most grateful if you could send us photographs so that we may evaluate the situation. Many thanks once again and If you require any further assistance please do not hesitate in contacting us and we will be delighted to help you.

Posted 11 years ago

“Three treatments and no change in the amount of duckweed”

Helpful Report

Posted 11 years ago

Thank you for your recent order and subsequent review regarding your Duckweed Control. We understand that you have applied three doses of the Duckweed Control however, it this has not cleared the Duckweed in your pond. Our suppliers have confirmed you will probably need to apply at least a further three doses in order to notice any decline. At this time of year growth is particularly strong and they may also have had some spores in the pond from last year which will be creating new growth, in addition to the normal vegetative propagation from the existing weed. We would also advise removing as much of the existing duckweed as you can could prior to dosing if not already done so, as if significant weed is left in the pond the product will struggle to keep on top of it. We hope this information is of help to you and please do not hesitate to contact us should you require any further assistance.

Posted 11 years ago

“Maximum/Minimum thermometer - Inaccurate readings given due to indicators sticking and allowing liquid to flow past on initial usage. Disappointed as not fit for purpose”

Helpful Report

Posted 11 years ago

‘Thank you for your review and your order. We are very sorry to hear that the item you have received is faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 11 years ago

“been waiting for nearly a month for my order to be fulfilled, still waiting and not very happy. regards”

Helpful Report

Posted 11 years ago

‘Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We can confirm that your order has now been despatched from our warehouse and should be with you by the end of the week. Please accept our apologies for any inconvenience caused.’

Posted 11 years ago

“Item ordered on 16 March was described as in stock. After the order was accepted a later email indicated there would be a delay in supply - estimated availability of stock 27 March. A further email put back the availability to 3 April with delivery expected shortly after as a priority (yellow highlighted!) No further emails have arrived - it is now 13 April AND I AM STILL AWAITING DELIVERY!”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 11 years ago

“I ordered a pair of Burgon & Ball topiary shears in March this year and on 17th March I was informed that the shears had been despatched. Unfortunately they were delivered to the wrong property and since then UK Mail has been endeavouring to recover them; so far without success. I have had no follow-up from Harrod Horticultural and no recent message from UK Mail. I made a considerable number of internet orders and this is the one and only which has failed to be delivered. Not impressed.”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 11 years ago

“Ordered some components for a broken fruit cage. I rang Harrods to confirm that I had the right part and placed order. Wrong part delivered. I rang again went through the same process and confirmed how to return. Double checked before sending back, to find I had been given wrong part number, again. Asked for a refund of the delivery costs £9, as the right part was only £3. Replacement delivered, but no letter of apology or even acknowledgement of complaint, and no refund. A letter would have been nice. Not impressed.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 11 years ago

“I haven't received the item from the carrier (Arrowexcel) yet and won't have it for another week. They have been rigid and unhelpful in their approach.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We can confirm that Arrowexcel is not a carrier we use. Your order was delivered by our carriers Tuffnells on the 19th February and we have emailed you confirmation of delivery. We hope this is of help, however, please do not hesitate to contact us should you require any further assistance.

Posted 11 years ago

“to date i still have not received the obelisk i ordered in january Very Dissappointed”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies for any inconvenience caused.

Posted 11 years ago

“I placed my order at the beginning of December for a Rhubarb Terracotta Forcer I kept getting sent emails saying it was due to arrive later and later. In the end it did not turn up till February to make it worst there was NO apology! To top it all our when our Rhubarb Terracotta Forcer did eventually arrive it was packed so badly it was smashed to pieces. We then phoned to complain we where meant to have a fast track replacement which took ages to arrive! Very poor service.....”

Helpful Report

Posted 11 years ago

“I am still waiting to receive the product. have received no information with regard to dispatch”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the delay in despatching your item to you. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 11 years ago

“showing an item online, allowing an order, confirming the order by email - only to then write by snailmail that it is no longer stocked, and to duplicate the letter the next day is a poor way to run a service.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 11 years ago

“Ordered insulation fleece for the garden, and as I needed it fast I used the express delivery. Courier information of uk mail, poor and inaccurate. ordered on a Sunday evening, expected it on Tuesday, received it on Friday. you pay for express delivery and you get second class delivery. very disappointed and my plants froze to dead as frost came Tuesday evening. will not use you again.”

Helpful Report

Posted 11 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 11 years ago

“I bought the runner bean support three years ago and have used it for growing runner beans for two seasons. After each crop, when I dismantled it for the winter, I found that all the plastic connectors had broken. My recent order was to replace them for the second time. They are quite expensive and I very much resent having to reorder, every year, a set of connectors, which are clearly not fit for purpose. I think they ought to be redesigned to be made in a stronger material. Gillian Strube”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 11 years ago

“The item ordered came on time and the preliminaries were fine. However the cloche came with one wrong component. There is no way they can resource this as , it seems, this stock is not to be replaced. Money is to be recovered to my account. Nevertheless it is very irritating that the wrong components were sent and weeks have been lost.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 11 years ago

“Item arrived missing a piece. Although initial contact was good, I have heard nothing back from them for several months, leaving the purchase unusable unless I purchase an additional piece, replacing the item that should have been delivered with the order. Poor customer service.”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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