Harrod Horticultural Reviews

4.6 Rating 11,017 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,017 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 16th April 2024

216

Anonymous

Anonymous // 01/01/2019

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“I received exactly what I ordered and in very quick time too”

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Posted 4 months ago

Thank you for your kind review.

Posted 4 months ago

“The raised beds appear to be a quality product and are easy to assemble. Time will tell and hopefully they will last a long time.”

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Posted 4 months ago

Thank you for your kind review and pleased you are happy with the raised beds.

Posted 4 months ago

“Very prompt service and delivered with a smile”

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Posted 4 months ago

Thank you for your kind review.

Posted 4 months ago

“The large raised pond net and frame is an excellent product that was dispatched very quickly. It's light but sturdy and durable - perfect for our pond. Highly recommend! 😊”

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Posted 4 months ago

Thank you for your kind review and pleased you are happy with the pond cover.

Posted 4 months ago

“The shepherds crook bird feeders were delivered as promised. They were in the sale and were a bargain.”

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Posted 4 months ago

Thank you for your kind review and pleased you are happy with the shepherds crooks.

Posted 4 months ago

“All the items I have ordered have been of a good standard and as advertised.”

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Posted 4 months ago

“Excellent, as always.”

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Posted 4 months ago

“Quick and efficient. The plant supports are terrific.”

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Posted 4 months ago

“Easy to order & kept up to date with delivery. Only a 4 because half the order was 2 weeks later than first.”

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Posted 4 months ago

“Helpful advice and useful sample of the product”

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Posted 4 months ago

“Excellent product easy to assemble, my orchids are very happy”

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Posted 5 months ago

“Excellent Customer Service, Charlotte was extremely helpful and friendly”

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Posted 5 months ago

Thank you for your kind review and pleased that Charlotte was able to help you.

Posted 5 months ago

“Very happy with communications. Item was exactly what I wanted and was delivered on time”

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Posted 5 months ago

Thank you for your kind review.

Posted 5 months ago

“Great wooden planter”

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Posted 5 months ago

Thank you for your kind review and pleased you are happy with the planter.

Posted 5 months ago

“Very good Web Portal. Easy to order, quick delivery and well packaged.”

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Posted 5 months ago

Thank you for your kind review.

Posted 5 months ago

“Placed an order for a plant support frame, goods are a good quality and I am very pleased with the product. What may put me off ordering again was the delivery company they used. I received a text from DX freight saying the goods were going to be delivered between 8 am and 6pm, I waited at home to receive the delivery. By 8pm it was clear they were not going to deliver and hadn't bothered to contact me. I then received another text the following day to say they were going to deliver, I wasn't going to be in but wasn't worried as they state that if you aren't in they will leave a card and you can rearrange delivery. When I returned home 2 days later, the goods had been dumped on my door step in the rain, my house fronts straight onto the road. It was somewhat surprising that they were still there! The service was so poor that even the postman commented on it. So whilst I like Harrod products and think that they are a good company, I'm not sure that I would purchase from them again due to the delivery company they use.”

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Posted 5 months ago

Thank you for your honest review and pleased you are happy with the plant support frame. Apologies for the experience you had with our courier DX. We really appreciate the information as this gives us some good information to share with DX and help us to look for ways to improve this going forward. I hope that you will consider purchasing again from us in the future and apologise again for the disappointing delivery service you experienced on this occasion.

Posted 5 months ago

“Excellent products Everyone I spoke to was so helpful”

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Posted 5 months ago

Thank you for your kind review it is appreciated.

Posted 5 months ago

“Excellent firm to buy from”

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Posted 5 months ago

Thank you for your kind review it is appreciated.

Posted 5 months ago

“Very helpful staff and speedy delivery. We brought this for next years project so can't comment on goods other than packed up very well.”

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Posted 5 months ago

Thank you for your kind review - hope next year's project goes well!

Posted 5 months ago

“Fantastic service. We have a large fruit cage which we inherited when we moved house. We moved the location and decided to renew netting. Customer Services were able to look up our postcode and identify the model (which was purchased 15 years or more ago) and so were then able to advise us as to exactly what was required.”

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Posted 5 months ago

Thank you for your kind review and pleased we could help with the new netting.

Posted 5 months ago

Harrod Horticultural is rated 4.6 based on 11,017 reviews