Harrod Horticultural Reviews

4.6 Rating 11,122 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

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“I ordered two poppodomes but when the arrived the elastic cord on the connecting poles was defective and broke. One phone call to customer services was answered promptly and replacements arrived very quickly. While quality control at the product supplier needs attention,Harrod Horticultural always provide an excellent service.”

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Posted 6 months ago

Thank you for your kind review and apologies for the issues you had with the popadomes. We do take quality control very seriously and will be reviewing this on the popadomes. Thank you again and happy gardening!

Posted 6 months ago

“Always good, strong products that stand the test of time However, the bean frame has been THE most difficult item I have ever put together! And given that Ive tackled a whole greenhouse and several wardrobes that is saying something! Harrod, your instructions here need a serious review! The product is sturdy, ( although not entirely sure how I will collapse it for storage), but the instructions are absolutely dreadful! Please sort it for others!”

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Posted 6 months ago

Thank you for your review and pleased you are happy with the product. Sorry to hear about the assembly problems, this will be passed onto our design team to review we will look to improve. Really appreciate your feedback, it is suggestions like this that help us improve, thanks again.

Posted 6 months ago

“good and strong although end panels a little bit flimsy”

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Posted 6 months ago

Thank you for your kind review and appreciate your comments on the end panels, this will be passed onto our design team.

Posted 6 months ago

“Hopeless. Didn’t tell me an item was out of stock and refused to send me a part order. Cancelled a £900 order as a result.”

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Posted 6 months ago

Thank you for your review and sorry to hear you cancelled the order due to a part being out of stock. Unfortunately we had a part of the order out of stock and were unable to ship the order straightaway. We were looking to manufacture the part as soon as possible and get this out to you, but there would have been a slight delay which resulted in your cancellation. Apologies for the inconvenience caused and we hope you consider shopping with us again in the future.

Posted 6 months ago

“I bought 2 superior wall trellis. The delivery was excellent. I was able to install myself following the instructions. They look great just waiting for the clematis to grow through them. Only one problem, the caps for the screws are too big and keep falling off, I have to search for a couple of them every day around the garden, Very annoying. Next plan is to use some super glue. Perhaps black screws would be better. Apart from that they look great.”

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Posted 6 months ago

Thank you for your review and sorry to hear about the issue with the caps for the screws and appreciate your suggestion. Your comments will be passed to our design team who will review the design. Thanks again and good luck with the clematis, happy gardening!

Posted 6 months ago

“very good, with speedy serice, and apleasant manner when speaking onthe phone.”

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Posted 6 months ago

Thank you for your kind review, it really is appreciated.

Posted 6 months ago

“This company is very easy to deal with and the obelisks we bought are very strong and attractive.”

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Posted 6 months ago

Thank you for your kind review and pleased you are happy with the obelisks.

Posted 6 months ago

“Perfect service all round”

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Posted 6 months ago

Thank you for your kind review, it really is appreciated.

Posted 6 months ago

“From the first telephone call to Harrods customer service, delivery, instructions for assembly , were all excellent.”

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Posted 6 months ago

Thank you for your kind review, it is appreciated.

Posted 6 months ago

“Very good quality plant supports which are constructed to be long lasting and well worth the extra cost.”

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Posted 6 months ago

Thank you for your kind review and pleased to hear you are happy with your plant supports.

Posted 6 months ago

“Good service Informative Great care”

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Posted 6 months ago

“Great product. Easy to fix and excellent customer service.”

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Posted 6 months ago

Thank you for your kind review it really is appreciated.

Posted 6 months ago

“Item as described and of good quality. Speedy delivery. Would recommend and use this company again”

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Posted 6 months ago

“The service was fine/good although the product arrived slightly damaged but as I had already arranged for someone to come and put them up I didn't bother sending them back. I then tried to fill out this form and load a photo of the damage but it wouldn't let me and then quit me out so I have had to do the whole thing again which has wasted my time and made me have a worse opinion of them.”

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Posted 6 months ago

“Prompt delivery and great product for use in the greenhouse. Always an efficient service.”

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Posted 6 months ago

Thank you for your kind review it really is appreciated.

Posted 6 months ago

“Excellent company to deal with. Fantastic reasonably priced and extremely good quality products. Very efficient delivery times as well. I would highly recommend this company.”

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Posted 6 months ago

“So pleased! Really love the raised bed kit. Great instructions and everything that was needed was there. Did order the lining as well. Can't say how well it will hold up over the years, but got good hopes.”

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Posted 7 months ago

“Excellent service good quality product”

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Posted 7 months ago

“After I made a complete mess of my order I received a brilliant response from the company who sorted everything out. Great service.”

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Posted 7 months ago

“Excellent service arrived quicker than expected, great product in the size required which ment making the job easier.”

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Posted 7 months ago

Harrod Horticultural is rated 4.6 based on 11,122 reviews