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Harrod Horticultural Reviews

4.6 Rating 11,017 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,017 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order took at least 4 or 5 weeks to come. Although I understand things are sometimes delayed, I chased this several times by email and never got a proper reply, just an automated one. Very frustrating. When I eventually received a reply, it stated my order would be delivered in 2 days' time on a Friday. I replied immed to ask for short delay (ironically) so they would be delivered on Monday instead as we were going away to a wedding and would be away for 3 days. I didn't know how they would be packed, and hence if they would survive for this time. As I didn't get a reply, I had to assume 'no such luck', so we packed up the car, and literally sat waiting for the delivery. I quickly opened box to unpack plants and leave them in such a way that they wouldn't die while I was away, and so I could plant properly when I got back. They were all very delicate and so some were damaged when extracted from all the straw packing. Long story short, it was not a pleasant experience, it was very frustrating and I will get my plants from elsewhere next time, probably RHS site. My advice would be, make sure you update your customers on the situation and any delays etc. People generally don't mind if they know what is going on.”

Posted 5 years ago

‘Thank you for your recent review and order. We are very sorry to hear that you encountered problems when dealing with us. We can confirm that all of our plants are grown to order by our nursery. The late growing season this year had unfortunately led to delays with despatching our plants which we know has been a great inconvenience to our customers. It is company policy to keep our customers as up to date as possible with regards to delays and will be investigating the reasons as to why this was not communicated with the relevant departments. Please accept our apologies once again for any inconvenience caused.’

Posted 5 years ago

“I followed instructions but they are nearly all dead”

Posted 5 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Be careful to look very closely at brochure pictures. Sometimes they have unsightly bolts hidden behind foliage. Self assembly can be a nightmare”

Posted 5 years ago

Thank you for your review and order. We are disappointed to learn that that you found the Metal Raised Bed which you ordered difficult to assemble. We do state on our website and in our catalogue that this item is self-assembly and full instructions are provided. Our Customer Service Team are always available to help if you require any further assistance regarding assembly of this product. Please accept our apologies for any inconvenience.

Posted 5 years ago

“I cancelled my order when I found out the exorbitant delivery charge to my home in Aberdeenshire”

Posted 5 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 5 years ago

“A long wait from order to delivery symptomatic of poor stock control processes. End panels difficult to fit , far too flimsy, and virtually useless.”

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website as up to date as possible with regards to out of stock items. Regrettably it has taken us longer than usual to keep up with the unprecedented demand for this item. We are also disappointed to learn that the item you ordered was not of the high quality that we normally expect of our products. Your comments will be forwarded to our suppliers for their reference. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 6 years ago

“The cloches were late and poor quality the so called end pieces had to be glued in place as they kept falling out”

Posted 6 years ago

Thank you for your review and your order. We are very sorry for the delay in despatching your order. We do try and keep customers as up to date as possible with delays. Whilst most of our products are manufactured by ourselves, regrettably the Cloches are bought in products and we are completely in the hands of our suppliers regarding stock dates. We are also sorry that the Longrow Super Cloches did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 6 years ago

“No deliver have phoned twice still no answer. Do not use them rubbish.”

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 6 years ago

“I ordered 2 rolls of 4m x 10m fleece and was sent 2 rolls of 2m widths so had to use ties to join them together not very convienient.”

Posted 6 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“Thought the length of poles for netting should be a lot less than 3m for caging supports especially as netting is of reasonable weight”

Posted 6 years ago

Thank you for your order and review. We can confirm that all of the Vegetable Cages which we manufacture and supply have been designed and tested thoroughly and the maximum span without an intermediate upright is 3m. We hope this information is of help to you. However please do not hesitate to contact us should you require any further assistance.

Posted 6 years ago

“Order was delayed, then delayed again by one month. Cancelled the order. To their credit, a refund was issued immediately.”

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order caused great inconvenience for you and you unfortunately had to cancel this. Whilst most of our products are manufactured by ourselves, regrettably the Ultimate Vitopods are bought in products and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 6 years ago

“Very disappointed when a hand fork purchased for me worked loose after only a few months of use. Advice given to me by you was to glue it back in! This a friend has now done but considering this tool is given such a long guarantee of use I am extremely annoyed and have lost faith in Your products Yvette Allen”

Posted 6 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“Delivery was awful with Uk Mail lies lies and more lies. But in fact Harrod dud their very best under the circumstances. The products Harrod Horticulture sell are very good quality but in this instance the delivery was terrible and why I have rated my experience as poor! If they continue to use Uk mail I will not be ordering again. DPD are amazing!”

Posted 6 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our UK Mail Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 6 years ago

“Your delivery charges! It is disgraceful that your company still use a delivery service that charge extra for Scottish post codes. It did not show up clearly till the final stage. I was outraged. We are still mainland UK , NOT an island.”

Posted 6 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products that we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 6 years ago

“Although delighted with the goods received it was annoying to find them cheaper on the website of the company who actually delivered them!”

Posted 6 years ago

Many thanks for your order and review. We have now forwarded your comments to our Purchasing team for their perusal and would like to thank you for bringing this to our attention.

Posted 6 years ago

“My order was delivered to my sons has it was a Christmas present. The delivery man was asked to put the goods at the side of the house but left them all across the front door. That was disappointing and a pain has my son then had to move them with his busy life.”

Posted 6 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. If you do wish to order from us again we would be able to send this on an alternative carrier service.

Posted 6 years ago

“I paid for an item that you no longer sell so it shouldn't have been on your website in the first place”

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

“Good product but abysmal delivery service. Courier kept promising delivery dates / times and then not keeping to them. This happened several times - eventually I had to ask you to sort it out.”

Posted 6 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. Were you to order from us again we would be able to send this on an alternative carrier service.

Posted 6 years ago

“Ordered a luxury kneeling stool ... waited 2 weeks for it only to find out it had been lost in-transit so ordered another 1 ... then both turned up on successive days ... called HH to arrange collection of 'spare one' ... waited in 3 separate days for a collection that never happened ... so still got a 'spare one' awaiting collection ... amateur operation!”

Posted 6 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered with the collection of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service once we ask the carriers to collect an order, but rest assured this case will be investigated fully to ensure the standards are improved further. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“We expected the netting to be fitted to size as per previous cage purchases. Not just a roll of material”

Posted 6 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. We do state on our website that “All cages up to 3m x 3m are supplied with a fitted net, larger ones come with a netting pack which can be trimmed if there is too much excess netting.” Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 6 years ago

“Unfortunately, the product did not work to get rid of caterpillars, broccoli has been devoured by this pest.”

Posted 6 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 6 years ago

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Harrod Horticultural is rated 4.6 based on 11,017 reviews