“I purchased a weed flame burner and 6 gas canisters. The advertised canisters were replaced with smaller cans without my knowledge but I was charged for the larger cans. Harrod reimbursed me once I had made a complaint”

Helpful Report

Posted 6 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“My delivery took far longer than was promised , that was the courier I guess and you did deal with my phone calls very well. Now the staging oh dear not what I expected it was like putting a biscuit tin to gether. So thin and glitzy not really suitable for rural polytunnel The struts are loose so keep moving around, not very convenient Overall not what I wanted M D Evans”

Helpful Report

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that a member of our Customer Services Team has contacted you regarding your staging and we apologise for any inconvenience caused.

Posted 6 years ago

“The metal Arch is reasonable although I worry that it will rust from the ground up in time. The wooden Arch arrived damaged and Harrod have agreed a modest compensation for fixing it. The basic frame is of strong material but the side screens are poorly made.”

Helpful Report

Posted 6 years ago

Many thanks for your order and review. We can confirm that our metal Arches are galvanised and powder coated throughout giving them a 10 year framework guarantee. We are also very sorry that the wooden Arch was not of the high quality that we normally expect and have forwarded your comments to our suppliers. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 6 years ago

“Far from making me happy,you gave me a reason to question the quality of the product I ordered. I have since accepted the product,but haven't received any answer from yourselves. I have already voiced my concern by telephone,shortly after delivery. To recap; I ordered 4m wide 30gm fleece,in order to cut it into 2m width,because that was cheaper than your advertised 2m fleece.I was more than surprised to find that my order was joined with a narrow strip at just over 3m! I can only hope that this join will survive the life of the fleece. Why didn't you make this "join" clear in your advert?”

Helpful Report

Posted 6 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. The 4m width Insulating Fleece does have a join but this should not affect the performance of the material. We understand that a member of our Customer Services Team has spoken to you regarding this and our website has now been updated with the relevant information. Thank you again for your order and we apologise for any inconvenience caused.

Posted 6 years ago

“the trellis is a good shape - I've bought them before - but this time there were two fixings missing and four of the washers supplied snapped as the trellis was installed.”

Helpful Report

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand that the trellis you ordered had missing fixings and four washers had failed in use. Please can you kindly contact Customer Services on 0333 400 6400 to arrange for replacements to be sent out, or alternatively please email customerservices@harrd.uk.com with a suitable time to call you. Please accept our apologies for any inconvenience caused and we look forward to hearing from you soon.

Posted 6 years ago

Thank you for your order and review. We understand that a member of our Customer Service Team has contacted you to offer replacement parts. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“Goods as described”

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Posted 6 years ago

“Service slow”

Helpful Report

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 6 years ago

“Good delivery of product. Side panels on cloches a little flimsy. Instructions very poor.”

Helpful Report

Posted 6 years ago

Thank you for your review and your order. Many of our products are designed and manufactured here at Harrod Horticultural. However, this is not one of our own in house designed products. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 6 years ago

“The people I spoke to on the phone were very helpful and friendly. Unfortunately, although the delivery people said they would arrive between 11 and 12 but in fact arrived at my allotment at 10.30 and were cross that I wasn't there. I got there as quickly as I could (within 10 minutes) but because they only had a 15 minute slot to do the delivery they just dumped everything on the pavement and i didn't have time to check it properly. It was a few days later that I realised that two of my raised bed kits hadn't been delivered. (The 4 that were delivered are fine and were easy to put together.) The fruit cage was very difficult to put up - the first man I asked (someone I had used for lots of other jobs) gave up and I had to get someone else. He reported that the instructions were really hard to follow and, although it's now up and looks okay, we seem to have quite a few bits of kit left over.”

Helpful Report

Posted 7 years ago

Thank you for your review and order. We are very sorry to hear that you experienced problems when dealing with us. You mention in your comments that you encountered issues with delivery of your order. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We also understand that you had further issues regarding the missing parts to your Raised Beds and a member of our Customer Services Team has contacted you to resolve this. We sincerely apologise for any inconvenience caused.

Posted 7 years ago

“Found the trowel I have been looking for.”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“I am sure the fruit cage will look lovely and be very useful once it is finally erected, but the professional garden design team who are trying to put it together tell me that the top netting is very awkward and would be much easier to fit if it were cut in a rectangle shape. In addition, the instructions apparently say that the netting should be put on once the cage is put together, but the men cannot imagine how you would be able to do this from ladders. Hard enough trying to do it on the ground.”

Helpful Report

Posted 7 years ago

Thank you for your recent order and review regarding your Ogee Arch Fruit Cage. We rely greatly on comments from our customers to drive our policy of continual improvement in both the products we supply and the service we offer and are most grateful for your views. We can confirm that the roof net supplied with this type of cage in a 3.5m x 5.5m rectangular piece of netting. The netting is knotted and pulled into a diamond shape when packed. Once unpacked the meshes to the net will need to be pulled square to get the required size. We advise the net is attached to the cage after the frame is assembled as the roof may be too heavy to lift in one piece. However, the roof can be lifted after the netting has been added if there is more than one person to help. We hope this information is of help to you and thank you once again for both your order and review.

Posted 7 years ago

“Originally order was not in stock and expected date moved further and further into the future. E-mail details were ignored and "pro forma" (irrelevant) responses were unhelpful. Order cancelled in frustration. Re-order some months later also claimed to be out of stock with an expected date in the future however product arrived after about ten days.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delays with your order caused great inconvenience for you and we are as disappointed as you with delays in despatch. The products themselves are manufactured in house but unfortunately we were let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“I have no issues at all with the quality of the goods ordered and received however delivery is very disappointing. My first order although promised on the Thursday failed to arrive - and again on the Friday. I ended up collecting it as I had been specific that it was needed for the weekend. 320 deliver charge was refunded without quibble however it was very inconvenient. My latest order was placed on a Sunday afternoon and promised by email on the Friday but disappointingly arrived on Monday morning. it is very difficult to plan weekends this way and so I am unlikely to use again.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that a member of our Customer Service team has now contacted you to confirm that if you were to order from us again, we would be able to send this on an alternative carrier service. Please accept our sincere apologies for any inconvenience caused.

Posted 7 years ago

“This is the second year I have bought biological control for whitefly. The delivery took ages and I have not seen any evidence of control yet. I don't know if the delay meant that the bugs were kept over long at your premises which may have had an effect?”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We can confirm that the delay was due to supplier problems and understand that the issue has now been resolved with a member of our Customer Services Team. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Harrod Horticultural did not make us happy as they sent our order to the wrong address, Having rung up about it they told me that they had sent it to the address which the order came from, well they did not as the order had come from me.”

Helpful Report

Posted 7 years ago

Many thanks for your order and review. We understand that you placed your order on our website and we despatched it to the requested address. However, once you reported the error to us, we immediately contacted our carriers and asked them to deliver your goods to the correct address. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Not applicable I have not yet used the product that I purchased as it arrived a little late for my own deadline (going away) and I have not had the need to set it up since returning home. The product remains in the box.”

Helpful Report

Posted 7 years ago

“the aluminium fruit cage was flimsy and I have already had to add extra wooden support support to make it withstand winds . it easily is moved out of position and leans sideways the inner netting cage however was good”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order

Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“The product I ordered was out of stock but they didn't tell me when I ordered it. It was a chafer bug trap so needed to be used at a certain time of year. They never let me know it was out of stock and when I didn't receive it I phoned up to ask to be told they didn't have it but will do by the end of the week. This was too late for me to use the product!! They didn't take payment and cancelled the order. The lady I spoke to on the phone was also very pleasant. However overall not the best experience as I feel I should have been told at the time I ordered would not receive the product it time to use it”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“The products were as described in the catalogue but the delivery service was appalling.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that a member of our Customer Service team has already spoken to you regarding this and if you do wish to order from us again we would be able to send this with an alternative carrier service. We sincerely apologise for the inconvenience caused.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews