Harrod Horticultural Reviews

4.6 Rating 11,424 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item ordered does the job I intended it for.”

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Posted 8 years ago

“They didn't. My order was damaged.”

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Posted 8 years ago

Thank you for your order and review. We are very sorry that your goods were damaged in transit and understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“Assembly of the frame was easy and no problems but securing the netting was tricky and the teeth on the pegs don’t seem to hold it securely. In retrospect I should have realised it would be a faf to have to undo the netting each time I wanted to pick the strawberries.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 8 years ago

“To be honest I am disappointed with the arch. The screws are too easily over tightened it is made of lighter weight metal than I expected and the fixing between the arch top and the sides is week.”

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Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations and understand that a member of our Customer Service team has now contacted you regarding this.

Posted 8 years ago

“Eventually sorted out problems”

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Posted 8 years ago

Thank you for your review and your order. We are very sorry to hear that the item you have received was faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“Product matched catalogue description and arrived as scheduled. However the catalogue did not make clear the amount of assembly required. This was fiddly and required at least two people. Also the metal rods delivered were not all straight which made it difficult to assemble the trellis square.”

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Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve the service we provide to our customers, we have forwarded your findings to the Design team, who have the remit to amend the assembly instructions if necessary. We are also sorry to hear that some of the metal rods were damaged in transit and understand that a member of our Customer Service team has contacted you regarding this issue. Many thanks again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 8 years ago

“Goods received well packed and in reasonable time but I’d had no previous notification of delivery date and was not in to accept them. Arrived home to find everything ‘dumped’ in the drive despite request to ‘leave in porch’”

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Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. Were you to order from us again we would be able to send this on an alternative carrier service.

Posted 8 years ago

“I like the product but long and poor delivery service.”

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Posted 8 years ago

Thank you for your review and order. Please accept our apologies for the delay with delivery of your Fruit and Vegetable Plants. Due to the season starting so late this year our nursery has only been sending plants when they are well established and ready to plant out. This unfortunately has led to the delay. We hope this explanation is of help to you and thank you again for your order.

Posted 8 years ago

“Kept me informed about the stars of my delivery”

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Posted 8 years ago

“I purchased a weed flame burner and 6 gas canisters. The advertised canisters were replaced with smaller cans without my knowledge but I was charged for the larger cans. Harrod reimbursed me once I had made a complaint”

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Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“My delivery took far longer than was promised , that was the courier I guess and you did deal with my phone calls very well. Now the staging oh dear not what I expected it was like putting a biscuit tin to gether. So thin and glitzy not really suitable for rural polytunnel The struts are loose so keep moving around, not very convenient Overall not what I wanted M D Evans”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that a member of our Customer Services Team has contacted you regarding your staging and we apologise for any inconvenience caused.

Posted 8 years ago

“The metal Arch is reasonable although I worry that it will rust from the ground up in time. The wooden Arch arrived damaged and Harrod have agreed a modest compensation for fixing it. The basic frame is of strong material but the side screens are poorly made.”

Helpful Report

Posted 8 years ago

Many thanks for your order and review. We can confirm that our metal Arches are galvanised and powder coated throughout giving them a 10 year framework guarantee. We are also very sorry that the wooden Arch was not of the high quality that we normally expect and have forwarded your comments to our suppliers. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“Far from making me happy,you gave me a reason to question the quality of the product I ordered. I have since accepted the product,but haven't received any answer from yourselves. I have already voiced my concern by telephone,shortly after delivery. To recap; I ordered 4m wide 30gm fleece,in order to cut it into 2m width,because that was cheaper than your advertised 2m fleece.I was more than surprised to find that my order was joined with a narrow strip at just over 3m! I can only hope that this join will survive the life of the fleece. Why didn't you make this "join" clear in your advert?”

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Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. The 4m width Insulating Fleece does have a join but this should not affect the performance of the material. We understand that a member of our Customer Services Team has spoken to you regarding this and our website has now been updated with the relevant information. Thank you again for your order and we apologise for any inconvenience caused.

Posted 8 years ago

“the trellis is a good shape - I've bought them before - but this time there were two fixings missing and four of the washers supplied snapped as the trellis was installed.”

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Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand that the trellis you ordered had missing fixings and four washers had failed in use. Please can you kindly contact Customer Services on 0333 400 6400 to arrange for replacements to be sent out, or alternatively please email customerservices@harrd.uk.com with a suitable time to call you. Please accept our apologies for any inconvenience caused and we look forward to hearing from you soon.

Posted 8 years ago

Thank you for your order and review. We understand that a member of our Customer Service Team has contacted you to offer replacement parts. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“Goods as described”

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Posted 8 years ago

“Service slow”

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Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 8 years ago

“Good delivery of product. Side panels on cloches a little flimsy. Instructions very poor.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. Many of our products are designed and manufactured here at Harrod Horticultural. However, this is not one of our own in house designed products. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 8 years ago

“The people I spoke to on the phone were very helpful and friendly. Unfortunately, although the delivery people said they would arrive between 11 and 12 but in fact arrived at my allotment at 10.30 and were cross that I wasn't there. I got there as quickly as I could (within 10 minutes) but because they only had a 15 minute slot to do the delivery they just dumped everything on the pavement and i didn't have time to check it properly. It was a few days later that I realised that two of my raised bed kits hadn't been delivered. (The 4 that were delivered are fine and were easy to put together.) The fruit cage was very difficult to put up - the first man I asked (someone I had used for lots of other jobs) gave up and I had to get someone else. He reported that the instructions were really hard to follow and, although it's now up and looks okay, we seem to have quite a few bits of kit left over.”

Helpful Report

Posted 8 years ago

Thank you for your review and order. We are very sorry to hear that you experienced problems when dealing with us. You mention in your comments that you encountered issues with delivery of your order. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We also understand that you had further issues regarding the missing parts to your Raised Beds and a member of our Customer Services Team has contacted you to resolve this. We sincerely apologise for any inconvenience caused.

Posted 8 years ago

“Found the trowel I have been looking for.”

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Posted 8 years ago

“Great customer service”

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Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,424 reviews