Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer services at Harrod horticulture is exceptionally good. My call was answered straight away, concerns were noted and generated a prompt and very favourable outcome. She was pleasant and friendly and made you feel at ease. All their products ,i have bought so far from them have been of high quality, albeit a bit pricey. Thank you customer services.”

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Posted 5 years ago

“Good product, well designed but instructions could be less generic and more specific.”

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Posted 5 years ago

“Service from Harrods is good, delivery not so much. My fruit cage was literally left at may front door, driver didn’t give me chance to open my garage before off loading it. On calling Harrods to complain, my delivery charge was reimbursed without question.”

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Posted 5 years ago

“Happy healthy plants and GOOD customer service. I will definitely buy from them again 🌱”

Harrod Horticultural 4 star review on 2nd June 2019

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Posted 5 years ago

“Good product delivered promptly”

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Posted 5 years ago

“Unfortunately I cannot comment on your products because we haven't received them yet. It's frustrating that we can't contact you by phone! Failing that, my wife emailed you about the status of our order, but she didn't get a reply. Earlier in the year we did phone you successfully and you were very helpful.”

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Posted 5 years ago

“Product was delivered promptly once in stock. I had a query from the webdescription and customer service answered this adequatly.”

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Posted 5 years ago

“Could have been quicker but at least they let me know about the delays”

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Posted 5 years ago

“I ordered a stainless steel fork and spade recently which was made in England by a British Company, one of the few remaining. The quality appears to be good and the price through Harrod Horticultural was competitive The items arrived very promptly and were well packaged.”

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Posted 5 years ago

“Its defanatly better quilitiy than most.”

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Posted 5 years ago

“Really pleased with the raised bed once erected. Not as simple as I thought to fit together. Needed diy skills which fortunately my husband has. I had hoped to be able to fix it myself.”

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Posted 5 years ago

“Good but you did not offer free delivery on the discounted price”

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Posted 5 years ago

“It was good. The original service forgot the instruction for my fruit cage but was sent them by email”

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Posted 5 years ago

“Plants very good but very confusing emails. They arrive saying plants arriving but then plants do not it was three weeks from first to last email and then confirmation came from the nursery that grew the plants. It would be good if this was ironed out to stop confusion.”

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Posted 5 years ago

“We are pleased with our fruit cage , it came very quickly though one small part of the frame was missing . We phoned to explain and it was posted onto us straight away .”

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Posted 5 years ago

“Said what it did, did what it said. Simple”

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Posted 5 years ago

“I have three, 3 tier metal raised planters. They look really good, they look contemporary and exactly what I wanted. The only complaint is over inadequate packaging as on each planter I have at least one damaged panel that I have strategically placed away from view. A simple wooden frame would do the trick, the cardboard wasn't enough. However, I am so pleased with the impact the raised planters make.”

Harrod Horticultural 4 star review on 15th May 2019

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Posted 5 years ago

Thank you for your recent order and subsequent review regarding this. We are very sorry to hear that the Metal Raised Beds you have received were damaged in transit by our carriers. We understand that the beds have now been assembled and you have managed to hide the damaged plank. As we are always trying to improve our service to our customers we have passed your comments regarding packaging of the Metal Raised Beds onto the relevant department for their perusal.We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team.

Posted 5 years ago

“I am happy with everything about my purchases except the constant requests for feedback. I would not be repeatedly buying the same thing if I wasn't happy with it. There appeared to be a Horse Chestnut Leaf miner swarm over this last weekend and it was extraordinary to see lines of the little moths heading for a newly installed trap. Although we have been successfully using the traps over a number of years, we had never seen them in action before. It was clear proof of how effective they are.”

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Posted 5 years ago

“Sturdily built plant supports, far superior to garden centre models. Arrived quickly and well wrapped, and put into immediate use thank you!”

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Posted 5 years ago

“The raised beds were of good quality and served as a good model for making my own at a fraction of the cost The real advantage was ease of assembly. I am happy with the steel and perspex tunnel cloches but expected to have the model with corrugated perspex as illustrated in the catalogue, which would have higher inherent strength in avoiding twisting of the structure. The catalogue photograph should actually illustrate the product being sold”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews