Harrod Horticultural Reviews

4.6 Rating 11,493 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not bad customer service but seems odd to me that you sell wooden arches but don't sell the ground spikes to anchor them. Why not?”

Helpful Report

Posted 7 years ago

“Bought as present for my daughter, and delivered directly to her. That went well, but can't comment on the goods.”

Helpful Report

Posted 7 years ago

“Product very good, delivery prompt, price high!”

Harrod Horticultural 4 star review on 10th July 2019

Helpful Report

Posted 7 years ago

“My only disappointment was the slow delivery owing to stock shortage. I opted for express delivery but insufficient items arrived on time for me to use in the time I had set aside. I understand why this happened - there was an offer on before the spring bank holiday and stock ran out. To their credit they sent all the items by 24 hour delivery as they came into stock, which must have dented their profits. My disappointment could have been avoided if the stock control system had told me of the shortages at the time of ordering. Otherwise I am pleased to have found this company, I like the quality and breadth of their ranges and their prices are reasonable. Thank you.”

Helpful Report

Posted 7 years ago

“A bit more information about delivery times would have given you five stars! The fencing is great and was as easy to put up (with two people) as advertised. BUT the amount of plastic used to pack the fencing was completely excessive. It took two of us almost as long to remove the plastic as it did to erect the fence. Given all the worry about plastic at the moment I hope that you can find some alternative form of packing. I have had metal products from other horticultural suppliers that has safely arrived in cardboard packaging.”

Helpful Report

Posted 7 years ago

“Good prompt service”

Helpful Report

Posted 7 years ago

“Very Good Service. Item arrived as predicted”

Helpful Report

Posted 7 years ago

“It would be nice if we were notified of date of dispatch.”

Helpful Report

Posted 7 years ago

“Good web site, ordering is easy. I had a complaint about a popadome I bought and didn't feel it was taken very seriously, so 4 stars.”

Helpful Report

Posted 7 years ago

“Made an order of 2 different products. One was out of stock but they sent an email to advise me and sent out the product that was available and advised me when the second product was on its way. It was great that they didn’t hold my order up and that they kept me informed.”

Helpful Report

Posted 7 years ago

“I am very pleased with the veg cage its better than I hoped. Where Harrod let me down was the delivery. It took 10 days to arrive when I saw on their site delivery is 3-5 days. This was very disappointing.”

Helpful Report

Posted 7 years ago

“Good products, good service”

Helpful Report

Posted 7 years ago

“The netting seems so far to have defeated the pidgeons.”

Helpful Report

Posted 7 years ago

“Excellent product. And delivery etc was fine. The only problem I had was with getting the advertised discount code applied”

Helpful Report

Posted 7 years ago

“Cutesy plugs arrived and growing nicely. I did have to wait a while for the delivery but I guess we were waiting for the little seeds/ plantlings to do their thing. Can't rush nature. Oh and you get a useful information booklet on how best to treat your plants. Thank you.”

Helpful Report

Posted 7 years ago

“Product as ordered. Doing the job and produce growing just great. Great service.”

Helpful Report

Posted 7 years ago

“Purchased their metal wall trellis panels With black coating. Very pleased with the quality of the product , would have given 5 stars but they were let down by their delivery contractor who damaged an item in transit which was replaced by Harrod when reported to them. Would recommend them for quality of product.”

Helpful Report

Posted 7 years ago

“I had a problem with the plants I purchased. The problem was resolved and suitable plants arrived in hast. Thank you”

Helpful Report

Posted 7 years ago

“Very pleased with the parsnip plants ordered from Harrod Horticultural. Arrived in good health and good condition and are growing well. Early problem with order was quickly sorted.”

Helpful Report

Posted 7 years ago

“Ordered some vegetable plants. Unfortunately there was a long delay for delivery. I was informed there was a problem with the nursery and the plants wouldn't be available for a bit longer. The customer service agent was very helpful, cancelled my order and arranged a refund. So I didn't get my plants but the customer service to rectify it was very good.”

Helpful Report

Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,493 reviews