Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted a few odds and ends to extend an existing Harrods trellis. The customer service officer was very helpful on the phone identifying the items I wanted confirming. However they could not find the screws I wanted and said they would phone me back. Unfortunately they didn't, but that might be because they could not find them. However it would have been useful to know. I ordered the other items on line and got the usual efficient service but I had to hunt around the few hardware shops in my area to try and find alternative screws. As I have mobility difficulties this did not much please me.”

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Posted 5 years ago

“All items very good quality. Instructions could do with a re-think for erecting the fruit cage.”

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Posted 5 years ago

“I got what I ordered when at the time it was expected. Tick the first box!”

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Posted 5 years ago

“Very pleased enjoying the cherries and birds frustrated. However before putting the sleeves away for next year what is the best way to clean them?”

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Posted 5 years ago

“Very impressed with the quality of the troughs.”

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Posted 5 years ago

“The item that was ordered was as described. It arrived a bit later than I thought it would but the time was acceptable. There is one issue with the item which is a design fault and nothing really to do with Harrod Horticultural so on the whole a good item”

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Posted 5 years ago

“Not bad customer service but seems odd to me that you sell wooden arches but don't sell the ground spikes to anchor them. Why not?”

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Posted 5 years ago

“Bought as present for my daughter, and delivered directly to her. That went well, but can't comment on the goods.”

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Posted 5 years ago

“Product very good, delivery prompt, price high!”

Harrod Horticultural 4 star review on 10th July 2019

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Posted 5 years ago

“My only disappointment was the slow delivery owing to stock shortage. I opted for express delivery but insufficient items arrived on time for me to use in the time I had set aside. I understand why this happened - there was an offer on before the spring bank holiday and stock ran out. To their credit they sent all the items by 24 hour delivery as they came into stock, which must have dented their profits. My disappointment could have been avoided if the stock control system had told me of the shortages at the time of ordering. Otherwise I am pleased to have found this company, I like the quality and breadth of their ranges and their prices are reasonable. Thank you.”

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Posted 5 years ago

“A bit more information about delivery times would have given you five stars! The fencing is great and was as easy to put up (with two people) as advertised. BUT the amount of plastic used to pack the fencing was completely excessive. It took two of us almost as long to remove the plastic as it did to erect the fence. Given all the worry about plastic at the moment I hope that you can find some alternative form of packing. I have had metal products from other horticultural suppliers that has safely arrived in cardboard packaging.”

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Posted 5 years ago

“Good prompt service”

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Posted 5 years ago

“Very Good Service. Item arrived as predicted”

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Posted 5 years ago

“It would be nice if we were notified of date of dispatch.”

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Posted 5 years ago

“Good web site, ordering is easy. I had a complaint about a popadome I bought and didn't feel it was taken very seriously, so 4 stars.”

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Posted 5 years ago

“Made an order of 2 different products. One was out of stock but they sent an email to advise me and sent out the product that was available and advised me when the second product was on its way. It was great that they didn’t hold my order up and that they kept me informed.”

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Posted 5 years ago

“I am very pleased with the veg cage its better than I hoped. Where Harrod let me down was the delivery. It took 10 days to arrive when I saw on their site delivery is 3-5 days. This was very disappointing.”

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Posted 5 years ago

“Good products, good service”

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Posted 5 years ago

“The netting seems so far to have defeated the pidgeons.”

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Posted 5 years ago

“Excellent product. And delivery etc was fine. The only problem I had was with getting the advertised discount code applied”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews