Harrod Horticultural Reviews

4.6 Rating 11,181 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

Ms Dawn Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A robust product - the rods stand up to hammering into the ground and the joints hold really firm”

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Posted 2 years ago

“We have had several products form Harrod horticultural. Always excellent service and quality. Our latest product was a6x 5 meter fruit cage. Very pleased. I would highly recommend there products.”

Harrod Horticultural 5 star review on 8th May 2022

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Posted 2 years ago

“Once I placed the order I received confirmation but then nothing much else. I had to keep checking back to see when the item should be delivered. Delivery was slow! The item itself is excellent. I was daunted as I have no one to help me assemble it but I managed it - the instructions are not the most user friendly but I worked them out. Overall very pleased and hope they support the raspberries as they are intended! VERY expensive though so it had better last!!!!!”

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Posted 2 years ago

“We love the roman rose arch - it is beautiful in the lichen green”

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Posted 2 years ago

“Good communication and the 2 obelisks arrived in good time and in good condition.”

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Posted 2 years ago

“Great service, great products thanks 👍👍👍”

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Posted 2 years ago

“Excellent quality products”

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Posted 2 years ago

“I ordered a peaked steel fruit cage from Harrod and the service was not what I expected. First, I was told the components would be with me within ten days but they took far longer to arrive. Secondly, the dimensions I ordered were 7.5x5m which were clearly marked on the invoice and on the web site. Unfortunately the small print on the web site also explained that the cage would in fact be larger than this and I incurred considerable additional expense to fit the cage onto my site. Harrod were unsympathetic; Finally, and least important, there were some small holes in the roof netting which can be fixed fairly easily.”

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Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay caused great inconvenience for you. The Cages themselves are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. Also, we are sorry that the Cage was slightly larger than expected. We do state on our website to allow an extra 2% to the measurements given for fitting. Although we were not able to cut the bars down to size for you, we notice that we did offer a collection and full refund for your order. A member of our Customer Service team has now contacted you regarding replacing the faulty netting. Please accept our apologies for the inconvenience caused. Many thanks once again for both your order and review.

Posted 2 years ago

“My order of Metal Raised Bed (Anthracite) 0.6m x 1.8m - 2 Tier was easy to make on line. I had to make a couple of calls after the delivery and they were answered very quickly.”

Harrod Horticultural 5 star review on 7th May 2022

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Posted 2 years ago

“Bought a pond cover that was not cheap but when unpacked and easily put together it is the Rolls Royce of pond covers, excellent quality will shop here again.”

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Posted 2 years ago

“The compost bins are fine in themselves but too difficult to assemble.”

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Posted 2 years ago

Thank you for your recent order for Harrod Horticultural products and also for taking the time to complete an online review. We would like all our customers to be delighted with their goods and we are sorry to hear that you encountered problems with assembling the Compost Bins. Your comments have been forwarded to our Design team for them to amend the product assembly instructions if necessary. Please accept our sincere apologies for any inconvenience caused.

Posted 2 years ago

“Excellent quality. Excellent delivery service!”

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Posted 2 years ago

“Maybe not the least costly retailer, but well worth the little extra for the great service and impressive products.”

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Posted 2 years ago

“Not convinced that my superior quality fruit cage net was particularly robust and worth the extra money.”

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Posted 2 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the utmost importance to us and we have passed your comments on to the relevant department for their perusal. We understand that a member of our Customer Service team has now contacted you regarding this and we apologise for any inconvenience caused.

Posted 2 years ago

“Once we had worked out how to put it together it was fine. It seems quite sturdy so we'll see how it lasts the summer”

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Posted 2 years ago

“Wide product choice. Accurate delivery dates for linked arch & arbour. Carefully packaged products.”

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Posted 2 years ago

“Delivery and "q1uality very good, but the price is extortionate.”

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Posted 2 years ago

Thank you for your recent order and review. We understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We also try to source superior products to offer to our customers and also research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 2 years ago

“Products quality very good but the prices are high.”

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Posted 2 years ago

“Very efficientj”

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Posted 2 years ago

“Items missing from the package, and not for the first time. Customer service response was poor. I tried the online form and got no response at all in a fortnight. Then I rang and was assured the missing item would go in the post the following day. A week later I received the dispatch email. In the meantime we had to rig something up so we could use the bean support. The same thing happened on the last big order I placed which was weeks late arriving, and then missing many items which took further weeks to arrive. Not impressed.”

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Posted 2 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. We are also sorry to hear that you did not receive a reply to your initial query which you submitted via our online query form on our website. We can confirm that we have experienced issues with this online query form recently, however, our Web Team have confirmed that this has now been resolved. We understand the you now have your complete order and we apologise for any inconvenience caused.

Posted 2 years ago

Harrod Horticultural is rated 4.6 based on 11,181 reviews