Harrod Horticultural Reviews

4.6 Rating 11,181 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

Ms Dawn Barnes

Anonymous

Anonymous // 01/01/2019

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“Ordered three Freestanding 2 Tier Staging. The delivery company were useless, not leaving the goods on the first attempt (fine). We requested a redelivery for a time we would be home, and instead, they turned up the next day and left the goods in front of the door, in clear view. The goods themselves were badly damaged and missing parts. It took two attempts through customer service for the correct undamaged parts to be delivered.”

Helpful Report

Posted 2 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both the carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 2 years ago

“The obelisks were delivered safely, on time and were securely packaged.”

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Posted 2 years ago

“The Lobster pots were in stock and delivered very quickly.”

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Posted 2 years ago

“Very efficient service and easy to put together raised beds. The look robust and elegant.”

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Posted 2 years ago

“I ordered 2 raised bed kits. The ordering process was straightforward and the kits arrived within the stated timescale. The assembly instructions were easy to understand and with the help of an electric screwdriver I was able to put both raised beds together in an afternoon. They look fairly robust and have kept their shape once filled with soil. I bought a roll of 10m x 1m heavy duty polythene liner from Amazon which was sufficient to line the inside of both beds to protect the wood from rotting. My only suggestion would be if Harrod could include a raised bed volume calculator to their website, so that customers could work out how much soil/compost is needed.”

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Posted 2 years ago

“Good products and service.”

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Posted 2 years ago

“I have bought this product from Harrod before and I am pleased with the product and the service.”

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Posted 2 years ago

“Ordering was easy, and a query was answered quickly and helpfully.”

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Posted 2 years ago

“All as promised in catalogue. I’d love it if you had a wider range of recycled or sustainable products. Would be much more likely to buy more.”

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Posted 2 years ago

“It took 4 weeks to receive my delivery. It was very expensive by comparison”

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Posted 2 years ago

Thank you for your order and review. We are very sorry for the delay in despatching your order. The products themselves are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. Please accept our sincere apologies for any inconvenience caused by the delay. We also understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We also try to source superior products to offer to our customers and also research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 2 years ago

“Very good service, quick and efficient”

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Posted 2 years ago

“There was a problem with the quality of the raised bed I received originally. Harrod resolved this to my satisfaction, very quickly and no quibble. Excellent customer service and I would definitely recommend Harrod to my friends.”

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Posted 2 years ago

“Very pleased with my pergola. Thank you.”

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Posted 2 years ago

“Easy to order, prompt delivery, item as expected and already in use. Totally satisfied”

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Posted 2 years ago

“The product is overpriced, it's just several steel tubes, with no way of fixing it to the ground! even though the drawing states that the feet are part of the standard kit.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We understand from your comments that you are unhappy with the prices of some of the products which we supply. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We also try to source superior products to offer to our customers and also research, design and manufacture our own products wherever possible using superior materials. As you ordered a ‘Below Ground Ogee Arch’, the uprights are designed to be inserted into the ground by 40cm. The last page of the assembly instructions which were sent to you refers to ‘Above Ground Arches’ which are supplied with shorter uprights and floor fixing plates. Hopefully this explanation is of help and thank you once again for your order.

Posted 2 years ago

“Good, quick service. Didn't hear about when being delivered until day of delivery - luckily I was at home. Fruit cage was reasonably easy to put together - but sturdy and strong.”

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Posted 2 years ago

“Used Harrod Horticultural for numerous purchases and always find their service and products are excellent. Thank you!”

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Posted 2 years ago

“Managed to duplicate order on the website, but helpful assistance when I telephoned to correct the problem.”

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Posted 2 years ago

“Very pleased with my purchase. Prompt delivery. Item carefully packaged without being over packaged. Easy to assemble and very sturdy. In use as a cutting garden this year but will be desug6nated as a veg bed from the autumn.”

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Posted 2 years ago

“The grid lattice is brilliant - looks modern and smart and love that we can add to it as the Jasmine we have growing on it gets bigger.”

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Posted 2 years ago

Harrod Horticultural is rated 4.6 based on 11,181 reviews