Harrod Horticultural Reviews

4.6 Rating 11,303 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Good product,”

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Posted 3 years ago

“Over the past 18 months I have purchased 8 items from Harrod. 6 raised metal beds and two obelisks in three different orders. I had difficulty with my final order through transport damage but customer services sorted it all. Really pleased with all my items. Still more to buy. 😊”

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Posted 3 years ago

“Disappointed that my order for two netted cages did not have any assembly instructions. I had a single box with all the components for the two but no assembly instructions. After I requested details they came promptly. I have some reservations about how robust the structures are. I live in an exposed site with some high winds at times, so I reserve judgement on that aspect.”

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Posted 3 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has now been in contact with you to discuss your enquiry and we look forward to being of service to you again in the future.

Posted 3 years ago

“I like the quality of the vintage top Hoops, I can put the net over without any visual intrusion.”

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Posted 3 years ago

“Very quick in responding to my order, especially when I made a mistake with the quantity. The refund was swift, along with delivery. The second protective "umbrella" was purchased to protect my gooseberry bush, which would otherwise, be eaten by the rabbits”

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Posted 3 years ago

“Excellent service.There was a delay on the delivery but I was kept well informed of the situation.”

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Posted 3 years ago

“The website and ordering process were fine, but the quality of one of the products was very poor. The fleece that I ordered disintegrated after about 6 weeks in our garden.”

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Posted 3 years ago

Thank you for your recent review. We understand that a member of our Customer Services Team has been in contact and confirmed that this product was not purchased from us.

Posted 3 years ago

“fine and prompt”

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Posted 3 years ago

“Arrived. bang on time - excellent service! And a very good price too. I've used Strulch before - it really does keep the weeds down and discourage slugs - something quite essential in our garden ... 5 cm slugs, anyone?”

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Posted 3 years ago

“Good communication and speedy delivery. Only negative was that courier delivered before Harrod advised. Luckily we were home or an expensive item would have been left outside the house as happened before.”

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Posted 3 years ago

“Always very helpful on telephone when placing order.”

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Posted 3 years ago

“Excellent service from start to finish.”

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Posted 3 years ago

“Excellent service as always”

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Posted 3 years ago

“Customer service is absolutely amazing! Communication and responses are almost instantly. When there was a slight issue, they sorted it out straight away and without any hassle. The beds are so easy to assemble and very sturdy.”

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Posted 3 years ago

“Placed an order for a Water Butt connection kit...nothing for almost three weeks...so I called and emailed..."Probably best to cancel the order as it'll be another 2 weeks" so I cancelled. Can't say I was impressed.”

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Posted 3 years ago

“Easy to put together quickly.”

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Posted 3 years ago

“Couldn’t ask for better customer service,so helpful.”

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Posted 3 years ago

“Very efficient, fast service, excellent item”

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Posted 3 years ago

“We ordered netting for a brassica cage that we have built. We are very pleased with the quality of the product and expect it to last us many years as a result.”

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Posted 3 years ago

“Prompt delivery”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,303 reviews