Harrod Horticultural Reviews

4.6 Rating 11,181 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

Ms Dawn Barnes

Anonymous

Anonymous // 01/01/2019

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“Wonderful wire arch - so good I bought 3 for my clematis and climbing roses!”

Harrod Horticultural 5 star review on 4th May 2022

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Posted 2 years ago

“Delivered on time. Quality far exceeded expectations. We’ll packed - clear assembly instructions and exactly the right number of components, screws and nuts etc Easy to assemble and looks like it will way outlast its 10 year warranty!”

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Posted 2 years ago

“Very happy with my raised bed, good size and easy to put together.”

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Posted 2 years ago

“Fast, efficient service”

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Posted 2 years ago

“I order Strulch from Harrods every year. The ordering is very easy and the goods arrive really quickly with a very polite courier. I would thoroughly recommend buying from Harrods.”

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Posted 2 years ago

“Brochure, ordering and delivery were very good. We have struggled with erection of our fruit frame. It looks so simple but we would have liked more detailed instructions, could have saved a few tempers!. We got there in the end and it looks good .”

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Posted 2 years ago

“I asked a question of a product and 3 weeks later I am still waiting for an answer.”

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Posted 2 years ago

“We are accustomed nowadays to receiving internet purchases quickly, in many cases next day. I ordered a raised bed (1/4 22)which never arrived when I expected it to and when I queried this I was told that it was "in the warehouse being picked". Why it should take five days to be taken off a shelf in the warehouse I don't know. It arrived on or about the 20th. On assembly, it seemed quite a good product but after a few days the planks shrunk leaving at least 5mm gap between all the planks. I had to line it with plastic sheeting to keep the soil in. Overall a poor product. The raised beds I made myself some years ago are still sound. I have contacted customer services but have had nothing back since an acknowledgement eight days ago.”

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Posted 2 years ago

Thank you for your order and review. We are very sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that a member of our Customer Services Team has contacted you regarding your review and we apologise for any inconvenience caused.

Posted 2 years ago

“Excellent service and products. Very helpful staff.”

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Posted 2 years ago

“Perfect product, delivery so quick, really happy”

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Posted 2 years ago

“great quality products, helpful communications , speedy service”

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Posted 2 years ago

“So pleased with the raised beds. Easy to put together with clear instructions and all the screws were there. Look really nice. I wish I had lined them though.”

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Posted 2 years ago

“Ordered a cold frame with a few weeks wait stated but it arrived in a week. Very pleased.”

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Posted 2 years ago

“Good quality although expensive. Fast delivery, but we object to paying a delivery charge when spending hundreds of pounds. Harrod please review your delivery charge policy.”

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Posted 2 years ago

“Positive. Two man job. Fitted together well”

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Posted 2 years ago

“Efficient service.”

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Posted 2 years ago

“Online search and ordering was simple, and goods arrived promptly.”

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Posted 2 years ago

“I was pleased with the easy way to order, I was kept up to date on delivery. The order was a lot of parts all arrived safely well packed and labelled. Putting them together was straight forward and they look really good.”

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Posted 2 years ago

“Very poor welding, lumpy and not ground down. One weld did not take and they had to send a new section. The width was not as descibed and I had to cut a good 10cm to get the correct width. These are expensive arches and I would expect better. My advice would be to go to a local blacksmith and get them made to measure.”

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Posted 2 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered was not of the high quality which we normally expect of our products. Please be assured that quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. We understand that the issue has now been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago

“Order to delivery was good.”

Harrod Horticultural 4 star review on 1st May 2022

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Posted 2 years ago

Harrod Horticultural is rated 4.6 based on 11,181 reviews