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Harrod Horticultural Reviews

4.6 Rating 11,025 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,025 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the fruit cage. It took a little while to arrive, but no surprise given the need to assemble the right number and sizes of parts. This 67 yr old, vertically challenged female was able to assemble it all by myself, albeit spread over several days. Very pleased to note that the netting supplied was generously dimensioned, and the fixing very easy to do.”

Posted 9 hours ago

“Excellent. Raised strawberry bed was exactly as advertised and put together easily by one person. Perfect.”

Posted 11 hours ago

“Recieved a product from Harrod that was unusually slightly defective, they, without quibble replaced the merchandise. Great company to deal with.”

Posted 1 day ago

Thank you for your kind review and apologies for the problem you experienced, glad to hear it was all resolved quickly for you.

Posted 14 hours ago

“I ordered two poppodomes but when the arrived the elastic cord on the connecting poles was defective and broke. One phone call to customer services was answered promptly and replacements arrived very quickly. While quality control at the product supplier needs attention,Harrod Horticultural always provide an excellent service.”

Posted 2 days ago

Thank you for your kind review and apologies for the issues you had with the popadomes. We do take quality control very seriously and will be reviewing this on the popadomes. Thank you again and happy gardening!

Posted 2 days ago

“Always good, strong products that stand the test of time However, the bean frame has been THE most difficult item I have ever put together! And given that Ive tackled a whole greenhouse and several wardrobes that is saying something! Harrod, your instructions here need a serious review! The product is sturdy, ( although not entirely sure how I will collapse it for storage), but the instructions are absolutely dreadful! Please sort it for others!”

Posted 2 days ago

Thank you for your review and pleased you are happy with the product. Sorry to hear about the assembly problems, this will be passed onto our design team to review we will look to improve. Really appreciate your feedback, it is suggestions like this that help us improve, thanks again.

Posted 2 days ago

“good and strong although end panels a little bit flimsy”

Posted 3 days ago

Thank you for your kind review and appreciate your comments on the end panels, this will be passed onto our design team.

Posted 2 days ago

“Hopeless. Didn’t tell me an item was out of stock and refused to send me a part order. Cancelled a £900 order as a result.”

Posted 3 days ago

Thank you for your review and sorry to hear you cancelled the order due to a part being out of stock. Unfortunately we had a part of the order out of stock and were unable to ship the order straightaway. We were looking to manufacture the part as soon as possible and get this out to you, but there would have been a slight delay which resulted in your cancellation. Apologies for the inconvenience caused and we hope you consider shopping with us again in the future.

Posted 2 days ago

“I bought 2 superior wall trellis. The delivery was excellent. I was able to install myself following the instructions. They look great just waiting for the clematis to grow through them. Only one problem, the caps for the screws are too big and keep falling off, I have to search for a couple of them every day around the garden, Very annoying. Next plan is to use some super glue. Perhaps black screws would be better. Apart from that they look great.”

Posted 1 week ago

Thank you for your review and sorry to hear about the issue with the caps for the screws and appreciate your suggestion. Your comments will be passed to our design team who will review the design. Thanks again and good luck with the clematis, happy gardening!

Posted 2 days ago

“very good, with speedy serice, and apleasant manner when speaking onthe phone.”

Posted 2 weeks ago

Thank you for your kind review, it really is appreciated.

Posted 2 days ago

“This company is very easy to deal with and the obelisks we bought are very strong and attractive.”

Posted 2 weeks ago

Thank you for your kind review and pleased you are happy with the obelisks.

Posted 2 days ago

“Perfect service all round”

Posted 2 weeks ago

Thank you for your kind review, it really is appreciated.

Posted 2 days ago

“From the first telephone call to Harrods customer service, delivery, instructions for assembly , were all excellent.”

Posted 2 weeks ago

Thank you for your kind review, it is appreciated.

Posted 14 hours ago

“Very good quality plant supports which are constructed to be long lasting and well worth the extra cost.”

Posted 2 weeks ago

Thank you for your kind review and pleased to hear you are happy with your plant supports.

Posted 14 hours ago

“Good service Informative Great care”

Posted 2 weeks ago

“Great product. Easy to fix and excellent customer service.”

Posted 2 weeks ago

“Item as described and of good quality. Speedy delivery. Would recommend and use this company again”

Posted 2 weeks ago

“The service was fine/good although the product arrived slightly damaged but as I had already arranged for someone to come and put them up I didn't bother sending them back. I then tried to fill out this form and load a photo of the damage but it wouldn't let me and then quit me out so I have had to do the whole thing again which has wasted my time and made me have a worse opinion of them.”

Posted 2 weeks ago

“Prompt delivery and great product for use in the greenhouse. Always an efficient service.”

Posted 3 weeks ago

“Excellent company to deal with. Fantastic reasonably priced and extremely good quality products. Very efficient delivery times as well. I would highly recommend this company.”

Posted 3 weeks ago

“So pleased! Really love the raised bed kit. Great instructions and everything that was needed was there. Did order the lining as well. Can't say how well it will hold up over the years, but got good hopes.”

Posted 3 weeks ago

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Harrod Horticultural is rated 4.6 based on 11,025 reviews