“The service was OK but having spent a lot of money my purchase did not arrive on the promised date and I was not informed that my large planters were going to be late. When I chased them up for a new delivery date they said there was a general note about possible late delivery on their website. I pointed out, to a very unapologetic lady, that this was not great. However the products are excellent.”
Posted 19 hours ago
Thank you for your order and review. We are very sorry to hear of the delay with your delivery and also the service which you received. The item which you ordered is delivered directly from our suppliers and we sincerely apologise that you were not informed of the delay. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. Please accept our apologies once again for any inconvenience.
“All though delivery and product what was expected, there was a corner outside connector for the shelf missing and so I need see if I can find a replacement which is frustrating as I wanted to use the whole greenhouse straight away”
“Have ordered a variety of plant supports (all trial and error for me) , each one has been of the highest quality, extremely pleased with every one of them”
“Top end of the market for gardening equipment. You can buy cheaper elsewhere if you shop around but you do get quality products here. The customer service has also been good”
“I have bought two spades from you & although you suffered deliver problems because of covid you always kept me informed. The service was excellent & so are the spades.”
