Harrod Horticultural Reviews

4.6 Rating 10,872 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 10,872 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 30th November 2023

211

Anonymous

Anonymous // 01/01/2019

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“All the items I have ordered have been of a good standard and as advertised.”

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Posted 1 day ago

“Excellent, as always.”

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Posted 1 day ago

“Quick and efficient. The plant supports are terrific.”

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Posted 1 day ago

“Easy to order & kept up to date with delivery. Only a 4 because half the order was 2 weeks later than first.”

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Posted 3 days ago

“Helpful advice and useful sample of the product”

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Posted 3 days ago

“Excellent product easy to assemble, my orchids are very happy”

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Posted 5 days ago

“Excellent Customer Service, Charlotte was extremely helpful and friendly”

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Posted 1 week ago

Thank you for your kind review and pleased that Charlotte was able to help you.

Posted 1 week ago

“Very happy with communications. Item was exactly what I wanted and was delivered on time”

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Posted 1 week ago

Thank you for your kind review.

Posted 1 week ago

“Great wooden planter”

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Posted 1 week ago

Thank you for your kind review and pleased you are happy with the planter.

Posted 1 week ago

“Very good Web Portal. Easy to order, quick delivery and well packaged.”

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Posted 1 week ago

Thank you for your kind review.

Posted 1 week ago

“Placed an order for a plant support frame, goods are a good quality and I am very pleased with the product. What may put me off ordering again was the delivery company they used. I received a text from DX freight saying the goods were going to be delivered between 8 am and 6pm, I waited at home to receive the delivery. By 8pm it was clear they were not going to deliver and hadn't bothered to contact me. I then received another text the following day to say they were going to deliver, I wasn't going to be in but wasn't worried as they state that if you aren't in they will leave a card and you can rearrange delivery. When I returned home 2 days later, the goods had been dumped on my door step in the rain, my house fronts straight onto the road. It was somewhat surprising that they were still there! The service was so poor that even the postman commented on it. So whilst I like Harrod products and think that they are a good company, I'm not sure that I would purchase from them again due to the delivery company they use.”

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Posted 1 week ago

Thank you for your honest review and pleased you are happy with the plant support frame. Apologies for the experience you had with our courier DX. We really appreciate the information as this gives us some good information to share with DX and help us to look for ways to improve this going forward. I hope that you will consider purchasing again from us in the future and apologise again for the disappointing delivery service you experienced on this occasion.

Posted 1 week ago

“Excellent products Everyone I spoke to was so helpful”

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Posted 1 week ago

Thank you for your kind review it is appreciated.

Posted 1 week ago

“Excellent firm to buy from”

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Posted 1 week ago

Thank you for your kind review it is appreciated.

Posted 1 week ago

“Very helpful staff and speedy delivery. We brought this for next years project so can't comment on goods other than packed up very well.”

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Posted 2 weeks ago

Thank you for your kind review - hope next year's project goes well!

Posted 1 week ago

“Fantastic service. We have a large fruit cage which we inherited when we moved house. We moved the location and decided to renew netting. Customer Services were able to look up our postcode and identify the model (which was purchased 15 years or more ago) and so were then able to advise us as to exactly what was required.”

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Posted 2 weeks ago

Thank you for your kind review and pleased we could help with the new netting.

Posted 2 weeks ago

“We ordered two metal planters. One arrived within the delivery time stated, but there were delays in the delivery of the second planter. We were kept informed of the situation, but this was frustrating.”

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Posted 2 weeks ago

Thank you for your honest review and sincere apologies for the delay you experienced with the second planter. We constantly strive to improve our service and honest feedback helps us to identify any issues and make these improvements.

Posted 2 weeks ago

“Good service”

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Posted 2 weeks ago

Thank you for your kind review.

Posted 2 weeks ago

“I cannot praise Harrod Horticultural enough!.. the service, products and postage have been fantastic. I will be recommending to my gardening friends and family… thanks again”

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Posted 2 weeks ago

Thank you so much for your kind review, so pleased you are happy with the products and service.

Posted 2 weeks ago

“Item arrived promptly , good quality item at a good price .”

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Posted 2 weeks ago

Thank you for your kind review it is appreciated.

Posted 2 weeks ago

“Prompt delivery of high quality items. I had to contact customer support over a small issue (that wasn't their fault) and they were fantastic. I would highly recommend this company.”

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Posted 3 weeks ago

Thank you for your kind review and love the photo, looks like you've got a fantastic growing area!

Posted 2 weeks ago

Harrod Horticultural is rated 4.6 based on 10,872 reviews