Harrod Horticultural Reviews

4.6 Rating 11,433 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Kept getting messages, but with no idea when the product would be delivered. Your website just has threats that if the product cannot be delivered you will be fined”

Helpful Report

Posted 1 day ago

Thank you for taking the time to share your feedback. I'm sorry to hear that your experience was frustrating, particularly receiving updates without clear information on when your order would be delivered. I completely understand how this would have been disappointing. We are constantly looking for ways to improve our service, and feedback like yours is incredibly helpful in highlighting where we can do better. I also appreciate your comments regarding the information on our website and how it came across during your order journey. Thank you again for bringing this to our attention. Your feedback will be shared with the relevant teams as part of our ongoing efforts to improve the customer experience.

Posted 1 day ago

“Really good selection of products at reasonable prices.”

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Posted 2 days ago

“Prompt delivery and great quality item. Order tracking in the website could be better”

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Posted 5 days ago

“I have not been able to use these lovely supports yet as my plants are still flowering and will need a prune back first. Also no rain and ground hard at the moment! They look great and well made! Great quick service. So hoping they are as good as they look, I am happy with them.”

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Posted 1 week ago

“Excellent in every aspect.”

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Posted 1 week ago

“We are delighted with our garden bench. The delivery men carried into the back garden for us, and were friendly and professional in manner, despising a very long journey down to Cornwall. Well done Harrods.”

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Posted 1 week ago

“Good quality Easy to assmble”

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Posted 1 week ago

“Quick delivery, good quality”

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Posted 1 week ago

“Ordering was easy, website was clear and delivery was timely. Product was easy to assemble but sadly one of the poles has slowly bent over a month of being in use which has made the cage a bit wonky, hence only 3 stars for quality of product.”

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Posted 1 week ago

“Good service. The rose plant support was exactly as described and arrived without any issues.”

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Posted 2 weeks ago

“I spotted the double arc plant supports in an advert on social media. Eureka! I’ve been looking for exactly these for such a long time, they’re really strong and solid and hold all my sedum plants up perfectly. I’ve had other types before but they don’t hold them well at all. I’m so pleased with the supports and would absolutely recommend them, I wish I’d found them years ago. Thank you Harrods’ Horticulture,”

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Posted 2 weeks ago

“Excellent.”

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Posted 2 weeks ago

“Delivery was late, date & timing not notified by carrier, goods just dumped on the drive when I was out (not even in accordance with their published procedures)”

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Posted 2 weeks ago

Thank you for your feedback. We sincerely apologise for the issues you experienced with your delivery. We understand your frustration regarding the delay, lack of delivery notification, and the goods being left on your drive while you were out. We have passed your comments to our Account Manager, as we do with all delivery feedback, so this can be reviewed with the carrier. Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.

Posted 2 weeks ago

“Absolutely delighted with the rust square wire obelisk - it will give my smallish London garden a distant point of interest to draw the eye.”

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Posted 2 weeks ago

“I ordered 2 obelisks, unfortunately, they turned up damaged, bent out of shape as it something had been dropped on them. I managed to bend them back into a reasonable shape to enable me to use them, but not what I was expecting.”

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Posted 2 weeks ago

“Great service and product.”

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Posted 2 weeks ago

“I have been buying plant supports from Harrod fior a number of years. I have found their products to be robust and perfect my needs. Ordering and delivery perfect. They are a very good and very reliable supplier - highly recommended.”

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Posted 2 weeks ago

“Always lovely service with a top quality, good price and useful product 👍”

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Posted 3 weeks ago

“Great products, excellent service thank you!”

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Posted 3 weeks ago

“Gave very helpful and, in our case, technical advice to enable us to purchase the most appropriate product. After that the ordering and delivery was streamline and the product as described. Would recommend Harrod Horticultural.”

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Posted 3 weeks ago

Harrod Horticultural is rated 4.6 based on 11,433 reviews