Harrod Horticultural Reviews

4.6 Rating 11,424 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Good service. The rose plant support was exactly as described and arrived without any issues.”

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Posted 4 days ago

“I spotted the double arc plant supports in an advert on social media. Eureka! I’ve been looking for exactly these for such a long time, they’re really strong and solid and hold all my sedum plants up perfectly. I’ve had other types before but they don’t hold them well at all. I’m so pleased with the supports and would absolutely recommend them, I wish I’d found them years ago. Thank you Harrods’ Horticulture,”

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Posted 5 days ago

“Excellent.”

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Posted 6 days ago

“Delivery was late, date & timing not notified by carrier, goods just dumped on the drive when I was out (not even in accordance with their published procedures)”

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Posted 1 week ago

Thank you for your feedback. We sincerely apologise for the issues you experienced with your delivery. We understand your frustration regarding the delay, lack of delivery notification, and the goods being left on your drive while you were out. We have passed your comments to our Account Manager, as we do with all delivery feedback, so this can be reviewed with the carrier. Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.

Posted 4 days ago

“Absolutely delighted with the rust square wire obelisk - it will give my smallish London garden a distant point of interest to draw the eye.”

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Posted 1 week ago

“I ordered 2 obelisks, unfortunately, they turned up damaged, bent out of shape as it something had been dropped on them. I managed to bend them back into a reasonable shape to enable me to use them, but not what I was expecting.”

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Posted 1 week ago

“Great service and product.”

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Posted 1 week ago

“I have been buying plant supports from Harrod fior a number of years. I have found their products to be robust and perfect my needs. Ordering and delivery perfect. They are a very good and very reliable supplier - highly recommended.”

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Posted 1 week ago

“Always lovely service with a top quality, good price and useful product 👍”

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Posted 1 week ago

“Great products, excellent service thank you!”

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Posted 1 week ago

“Gave very helpful and, in our case, technical advice to enable us to purchase the most appropriate product. After that the ordering and delivery was streamline and the product as described. Would recommend Harrod Horticultural.”

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Posted 1 week ago

“Missing parcels, delivery issues, appalling customer service. I ordered the 1.5m Roman Arch on 16th June (order value £539.95). On 24th June 4 parcels were delivered but the courier informed me that 2 parcels were missing. He assured me that the missing parcels would be delivered the following day. They were not. At that point I contacted Customer Services. On 29th June they replied to say that they'd look into it. They then asked me to tell them what was in the missing parcels, as apparently they themselves didn't know. Without a list of contents or instructions, I then found myself in the absurd position of trying to guess what might have been in some parcels that somebody else had packed! I was then told that we needed to give the courier 24 hours to look for the parcels - even though nearly a week had already passed since the courier himself had informed me that they were missing. I informed the call handler that I would be going on holiday in six days time, so could they please ensure that the remaining parcels were delivered before then to avoid having them sat on my doostep while I was away. After telling me that this would be done, she then informed me that in fact she had missed the cut-off so they would now be delivered the day I was leaving, 7th July (13 days after they were reported missing by the courier). As we were leaving at 10am I asked for the Customer Services Manager to ensure that they were delivered before this time. The delivery came just as we were leaving - the date on the parcels was 19th June. However, on the first morning of our holiday I had a missed call from a courier saying that he was running late for the pre-9:30 delivery. He left this parcel (presumably the later replacement) on our doorstep, where it remained for a week - exactly what I had asked not to happen. Neither the call handler nor the Customer Services Manager is probably aware of this, as neither of them bothered to follow up with me.”

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Posted 1 week ago

Thank you for your email and for taking the time to detail your experience. We appreciate how frustrating and disappointing this situation has been, particularly given the value of your order and the inconvenience caused ahead of your holiday. Firstly, we would like to clarify that, regrettably, we were never made aware by our carrier, DX, that two parcels from your consignment had not been delivered. As a result, we only became aware of the issue when you contacted our Customer Services team. When customers report missing parcels, we will often ask if they can identify which items are missing. This allows us to arrange replacements as quickly as possible. We appreciate that in some circumstances customers may not know exactly what was contained within each parcel. In those cases, we are able to obtain a warehouse pick list and compare this against the items received to determine what is outstanding. However, this process can take longer than if the missing items can be confirmed immediately. In cases where parcels are reported as undelivered, our standard procedure is to allow the carrier time to conduct a depot search before replacement items are dispatched. While we understand this can be frustrating, depot searches frequently result in missing parcels being located and successfully delivered, preventing unnecessary duplicate shipments and further delays. Once DX completed their search and confirmed that the missing parcels could not be located, we arranged for replacement items to be dispatched as quickly as possible using the earliest available service. We have also noted your comments regarding the timing of the replacement delivery and the additional parcel that was delivered while you were away, despite you having made us aware of your holiday arrangements. We fully understand your frustration, particularly as you had specifically requested that no deliveries be left unattended during your absence. Please accept our sincere apologies for the inconvenience, disappointment, and frustration caused by this situation. We recognise that this experience fell short of the service standards both we and our customers expect, and we are very sorry for the difficulties this has caused you. Kind regards HH Team

Posted 1 week ago

“I ordered a square obelisk to support my standard rose. I noticed on my bank account that I had mistakenly placed two orders for the same obelisk and made two payments. I phoned Harrod and said that I only needed one. The polite man at the other end said that if the obelisks were in the distribution centre in Norwich he would arrange for one to be sent back to Harrod and the other to be sent to us in Bristol. They were in the distribution centre but both obelisks arrived in Bristol. We are outside the UK until the end of September and our gardener thought I had ordered two and unpacked both, I can't sort this until the autumn. Please help. Vieda Shelley, Stoke Bishop, Bristol.”

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Posted 1 week ago

Sincere apologies for the issues you have had with this order, our customer service team are working on this now and will look to get things sorted for you shortly. Apologies again for the inconvenience caused. Kind regards HH team.

Posted 1 week ago

“Took over a month for order to be fulfilled and updates only came after sending them an email. No despatch information provided when it was sent out. The item when it arrived was absolutely as described and worth the wait. However, as a large circular item it appears to have dropped as the frame is bent and out of true. I did not notice this until I had installed pole in concrete base and stood back to admire the frame”

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Posted 2 weeks ago

“Excellent service and great product”

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Posted 2 weeks ago

“Easy to use and informativ web portal”

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Posted 2 weeks ago

“Great service, great products”

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Posted 2 weeks ago

“Great service as always, the metal raised bed that we bought was fairly straightforward to assemble and was of very good quality. We couldn't find a liner to fit exactly but were able to fold down the large liner for their wooden beds to fit well inside, which was of excellent quality as well. My only regret is that we had no room for a second while it was on offer!”

Harrod Horticultural 5 star review on 27th July 2026

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Posted 2 weeks ago

“Order out of stock had to cancel order.”

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Posted 2 weeks ago

Thank you for your review and sincere apologies about the item you ordered being out of stock. We aim to keep our stock situation as up to date as possible and sorry that we let you down on this occasion. We will review this and look at how we can improve our stock messaging to prevent this happening in the future. Apologies again for the inconvenience caused. Regards HH Team

Posted 2 weeks ago

“Great product, well made and finished , delivered promptly and our client is happy... nothing more to say.”

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Posted 3 weeks ago

Harrod Horticultural is rated 4.6 based on 11,424 reviews