Harrod Horticultural Reviews

4.6 Rating 11,451 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,451 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 2 star review on 21st September 2026

227

Anonymous

Anonymous // 01/01/2019

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“Ordering was simple and very efficiently done. I had a query immediately prior to delivery and payment which again was very helpfully dealt with. Goods received as expected with clear instructions for self assembly. Raised bed now in position and we are very pleased and looking forward to planting up.”

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Posted 11 hours ago

“One order of a crown top feeding station took 5 separate deliveries on random days across 2 to 3 weeks, as several pieces arrived separately. I now have excess parts that they don't want back as well. I was told I would receive the cost of my delivery charge back but didn't.”

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Posted 12 hours ago

Thank you for your feedback. We are very sorry for the inconvenience caused by the multiple deliveries and the confusion surrounding your order. Unfortunately, our carrier experienced issues locating some of the parcels, which resulted in replacement items being dispatched. The original parcels were then delivered shortly afterwards, leaving you with duplicate parts. As these items were sent as a result of the delivery issue, we advised that there was no need to return them. We understand how frustrating this experience must have been and apologise for the disruption caused. As a gesture of goodwill, we have now refunded your delivery charge. Thank you for bringing this to our attention, and we appreciate your patience and understanding.

Posted 11 hours ago

“good service arrived ahead of time.”

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Posted 5 days ago

“Very good service and good customer care.”

Harrod Horticultural 5 star review on 11th September 2026

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Posted 1 week ago

“I was so pleased that I'd no longer be damaging my plants while pulling the hose pipe around the garden. However, they arrived the day a hose pipe ban was implemented. They are in place on the corners of the beds and look really good. I was impressed with the quality.”

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Posted 1 week ago

“No issues at all”

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Posted 1 week ago

“I think the instructions should include the fact that the two poles cross over in the middle and include an important small piece which was hidden inside one of the fabric tubes which are part of the main body of the dome.”

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Posted 2 weeks ago

“Excellent product, arrived quickly and looks great. Impressed with quality. Spoke to them before ordering as had some questions and were extremely helpful.”

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Posted 2 weeks ago

“Ordered netting and a hotbin. The hotbin did not come with all the extras named in catalogue namely the starter pack. Queried with customer services who later sent an email saying this was no longer supplied. No compensation offered and missing the point that it against consumer credit laws to not supply as advertised! Rather erodes trust for future orders.”

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Posted 2 weeks ago

“Fantastic service, communication and product. Highly recommend to anyone thinking about upgrading their garden and would definitely buy from you again! Thank you!”

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Posted 2 weeks ago

“Easy ordering and prompt delivery”

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Posted 2 weeks ago

“Excellent quality products arrive very well packed and protected.”

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Posted 2 weeks ago

“prompt delivery of order”

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Posted 2 weeks ago

“The goods took several days to be delivered, after having been notified they were dispatched. The delivery company did not notifiy us in advance of the delivery date and just turned up unannounced. The driver then returned later in the day claiming to have delivered too many packages, but he hadn't. Some of the timber has not been QA checked, and has unacceptable splits or bends.”

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Posted 2 weeks ago

“Amazing products”

Harrod Horticultural 5 star review on 31st August 2026

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Posted 3 weeks ago

“Fast & reliable with good quality products”

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Posted 3 weeks ago

“Good quality product. Timely delivery”

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Posted 3 weeks ago

“Very efficient service within the time scales. My only comment is that the Obelisk was a birthday present for my sister in law. It would have been nice to have a 'Made in Britain" label attached. I had to let her know it was not Chinese.”

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Posted 3 weeks ago

“Kept getting messages, but with no idea when the product would be delivered. Your website just has threats that if the product cannot be delivered you will be fined”

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Posted 3 weeks ago

Thank you for taking the time to share your feedback. I'm sorry to hear that your experience was frustrating, particularly receiving updates without clear information on when your order would be delivered. I completely understand how this would have been disappointing. We are constantly looking for ways to improve our service, and feedback like yours is incredibly helpful in highlighting where we can do better. I also appreciate your comments regarding the information on our website and how it came across during your order journey. Thank you again for bringing this to our attention. Your feedback will be shared with the relevant teams as part of our ongoing efforts to improve the customer experience.

Posted 3 weeks ago

“Really good selection of products at reasonable prices.”

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Posted 4 weeks ago

Harrod Horticultural is rated 4.6 based on 11,451 reviews