Harrod Horticultural Reviews

4.64 Rating 6,596 Reviews
93% of reviewers recommend Harrod Horticultural

About Harrod Horticultural: Quality garden supplies built on 60 years of UK manufacturing and design.

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Home & Garden
Gardening

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5
Mr Richard Miller
Mr Richard Miller
Verified Buyer
"Fast service Quality item"
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Posted 2 months ago
5
Mr Andrew McKain
Mr Andrew McKain
Verified Buyer
"Good range of products, hassle free purchase - Highly recommended!"
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Posted 5 months ago
Verified Buyer
"Just what I was after. Looks great in my cottage garden. Parcel arrived speedily."
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Posted 6 months ago
How do you rate the speed of our service from placing your order to delivery?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"My order was completed quickly, everything arrived promptly with everything ordered included."
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Posted 1 day ago
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How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Very speedy delivery. Just what I ordered. Always buy the membrane (weed suppressant) from you."
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Posted 3 days ago
How do you rate the speed of our service from placing your order to delivery?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"Goods were received promptly and efficiently -good product"
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Posted 3 days ago
How do you rate the speed of our service from placing your order to delivery?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"Order was fulfilled promptly with no problems this time round, and spade as expected. Have ordered tools previously which turned out to have a manufacturing fault, but the tool was replaced promptly with no quibble. Hence I was very happy to place another order, paying only a small premium over the cheapest price otherwise found online."
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Posted 4 days ago
How do you rate the speed of our service from placing your order to delivery?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"Good quality (Roman arch). Came up quite high when erected which gives more growing room but will entail me standing on a ladder to reach the top!"
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Posted 5 days ago
How do you rate the speed of our service from placing your order to delivery?
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How would you describe the quality of the goods you have received?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"Very fast delivery, given e-mail to say when delivery would be made and the delivery guy always cheerful and helpful with the delivery. I made several orders over a few weeks but never any problems. Will be using Harrod Horticultural again"
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Posted 5 days ago
How do you rate the speed of our service from placing your order to delivery?
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How would you describe the quality of the goods you have received?
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Would you buy from us again? no
Would you recommend us to a friend? no
"The people I spoke to on the phone were very helpful and friendly. Unfortunately, although the delivery people said they would arrive between 11 and 12 but in fact arrived at my allotment at 10.30 and were cross that I wasn't there. I got there as quickly as I could (within 10 minutes) but because they only had a 15 minute slot to do the delivery they just dumped everything on the pavement and i didn't have time to check it properly. It was a few days later that I realised that two of my raised bed kits hadn't been delivered. (The 4 that were delivered are fine and were easy to put together.) The fruit cage was very difficult to put up - the first man I asked (someone I had used for lots of other jobs) gave up and I had to get someone else. He reported that the instructions were really hard to follow and, although it's now up and looks okay, we seem to have quite a few bits of kit left over."
Helpful Report
Posted 6 days ago
Thank you for your review and order. We are very sorry to hear that you experienced problems when dealing with us. You mention in your comments that you encountered issues with delivery of your order. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We also understand that you had further issues regarding the missing parts to your Raised Beds and a member of our Customer Services Team has contacted you to resolve this. We sincerely apologise for any inconvenience caused.
Posted 6 days ago
How do you rate the speed of our service from placing your order to delivery?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"excellent products, may be family made. magazine is always interesting and photos and description of goods very useful."
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Posted 1 week ago
How do you rate the speed of our service from placing your order to delivery?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"Very quick delivery. Well packed."
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Posted 1 week ago
How do you rate the speed of our service from placing your order to delivery?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"The frost protecting fleece I ordered has been up for about a month now and has withstood very high winds without tearing."
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Posted 1 week ago
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"Love my little white houses they look beautiful lit up with tea lights"
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Posted 1 week ago
How do you rate the speed of our service from placing your order to delivery?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"Ordered a child's spade for my granddaughter, which arrived promptly and well packaged. An excellent product and a very happy little girl."
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Posted 1 week ago
How do you rate the speed of our service from placing your order to delivery?
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How would you describe the quality of the goods you have received?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"Good products, quick delivery."
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Posted 1 week ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Just finished erecting my fruit cage and found it extremely easy to do. Instructions were good and all the bits were present & correct! Very pleased with the final result, but I don’t think the birds will be when they discover they can’t get to my apples & cherries later this year."
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Posted 2 weeks ago
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"Royal Dutch Hoe performs as stated and is very comfortable to use. I can reach the back of the border and the extra little handle makes the hoe very accurate to work with"
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Posted 3 weeks ago
How do you rate the speed of our service from placing your order to delivery?
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Would you recommend us to a friend? yes
"Lovely garlands which made my sister's Victorian fireplace look spectacular. Immediate delivery."
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Posted 3 weeks ago
How do you rate the speed of our service from placing your order to delivery?
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How would you describe the quality of the goods you have received?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"Very high quality products and really helpful customer service team"
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Posted 3 weeks ago
How do you rate the speed of our service from placing your order to delivery?
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How would you describe the quality of the goods you have received?
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Would you buy from us again? yes
Would you recommend us to a friend? yes
"great service"
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Posted 3 weeks ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"fast delivery and items ordered were excellent quality"
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Posted 3 weeks ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? no
Would you recommend us to a friend? no
"Delivery was awful with Uk Mail lies lies and more lies. But in fact Harrod dud their very best under the circumstances. The products Harrod Horticulture sell are very good quality but in this instance the delivery was terrible and why I have rated my experience as poor! If they continue to use Uk mail I will not be ordering again. DPD are amazing!"
Helpful Report
Posted 3 weeks ago
Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our UK Mail Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.
Posted 3 weeks ago
Harrod Horticultural is rated 4.64 based on 6,596 reviews