Harrod Horticultural Reviews

4.6 Rating 11,447 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“the items i ordered were out of stock, they contacted me and the items were sent asap when in. very pleased with the items, quality products and service as usual.”

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Posted 7 years ago

“Ordered and delivered as described”

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Posted 7 years ago

“Unfortunately, the item ordered arrived damaged. However, following a phone call a replacement was sent out immediately, I returned the original item and all was sorted very quickly and easily. Have used Harrod for longer than I care to remember and the service is always brilliant - on a par with Lakeland who are always wonderful!”

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Posted 7 years ago

“Prompt delivery with good quality package”

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Posted 7 years ago

“First time I've ordered from Harrod and I have been delighted with the quality of their products and their customer service.”

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Posted 7 years ago

“I received a poor service recently when ordering some anti-insect netting, together with all-important steel ground pegs to secure said netting to the ground, only to be told that this staple item was out of stock. Furthermore, replenishment stocks did not arrive bt the date promised following which I complained and received a totally unsatisfactory response which failed to address the problem and matters absolutely no further forward. Ultimately after a further delay I finally received the ground pegs, but without any apology or price adjustment for the inconvenience I had suffered.”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and also keeping our customers up to date with any delays with orders. We can confirm that we will be investigating this issue fully with the relevant department. We understand that your complete order has now been delivered. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Quality of products was excellent, however part of order was missing and took 3 weeks to get it sorted”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“Goods delivered promptly, in sturdy packaging.”

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Posted 7 years ago

“Goods delivered promptly, very well packaged with easy to follow instructions”

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Posted 7 years ago

“Polite staff, answer phone quickly. Just a shame I had to keep calling or emailing about delivery delays.”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Excellent service as always.”

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Posted 7 years ago

“Excellent service as usual. Would highly recommend.”

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Posted 7 years ago

“Fast delivery and I love the product, all in all a very good experience.”

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Posted 7 years ago

“Service was fine. Product far too expensive. Vegetable cage. Flimsy poles.”

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Posted 7 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. You mention the framework to your vegetable cage is flimsy. Providing the uprights of the cage are pushed into the ground to the correct depth and the framework is erected correctly, it will be sturdy enough. All sizes of cage are thoroughly tested for strength in the design process. To help with cages situated where strong winds are likely we do offer bracing to fix to the framework. Please see a link to our website below. https://www.harrodhorticultural.com/harrod-slot-and-lock-brace-kits-aluminium-finish-pid8726.html We hope this is of help and thank you once again for your order and review.

Posted 7 years ago

“Moth trap received within two days of ordering - very quick. However, there were no instructions on how to assemble it or how to use it. I queried this and had a quick reply on 8 May: "We can confirm that we are currently dealing with your enquiry with the relevant department, and will get back to you as soon as possible." I'm still waiting five weeks later.”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service. After checking we can confirm a reply was sent to you email and are sorry if your had not received this. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“Goods arrived when expected and in good condition. I wanted a barrier to keep carrot root fly away from my carrots. To be honest I thought your ready-made carrot root fly barrier looked a bit expensive, so I bought some veggiemesh to make my own and save money. While I have made a reasonable job of it, suffice it to say that I can now see why you charge what you do! Next time I will buy it ready made.”

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Posted 7 years ago

“I ordered 10 summer purple broccoli which took so long to arrive that they were completely dehydrated and all the leaves were either yellow or had fallen off. I emailed customer service, and was told that my complaint would be forwarded to the Nursery department. I still haven't heard back from them. I won't be ordering anything from Harrod again, and I certainly won't recommend them to anyone”

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Posted 7 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us and that the plants you received were of a poor quality. We have contacted or Nursery again and we hope to have a resolution for your shortly. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“The quality of the products is second to none, and customer service have kept me informed of delays etc with my delivery.”

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Posted 7 years ago

“Apart from there being a misprint on the instructions regarding the pole lengths which slightly foxed us to begin with I can recommend the quality of the hoop cage and netting.”

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Posted 7 years ago

“Easy to assemble and pleased with the product.”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,447 reviews