Harrod Horticultural Reviews

4.6 Rating 11,447 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Fabulous products! Speedy delivery. Will definitely be using them again.”

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Posted 7 years ago

“Quick service and good product price. Thank you!”

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Posted 7 years ago

“I don't do reviews”

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Posted 7 years ago

“I decided to change netting on the cage I bought about six years ago and was amazed when I telephoned that they got details straight up on the computer so were able to quickly work out what I needed and it arrived within days. Excellent and helpful staff. Now just have to see if it works and the cabbage whites can not ruin my brassicas!”

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Posted 7 years ago

“Very efficient staff manning the phone. All products I have received (the new metal hoops and two of the raised beds) have been of very good quality and I am very pleased with them. Shall certainly use Harrod Horticultural again.”

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Posted 7 years ago

“total service was absolutely brilliant”

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Posted 7 years ago

“Excellent service regarding a couple of email queries. Plants all look good although only just planted so fingers crossed for good results!”

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Posted 7 years ago

“My allotment raised beds are of very good quality.Easy to assemble.Excellent delivery service.The driver even carried them right to where we were placing them.Will definitely recommend.”

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Posted 7 years ago

“Bought a raised vegetable bed. Delivered on time. Appears to be good quality wood. Not sure how well the pre-drilled holes were lined up; seemed a bit fiddly to start with. I was happy to be using an electric screw driver for the job. The bed looks smart in my garden.”

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Posted 7 years ago

“Placed order for fruit cage which arrived in double quick time”

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Posted 7 years ago

“Prompt delivery and easy instructions to follow”

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Posted 7 years ago

“Email response appalling - unbelievable delays! Telephone response difficult to get a reply, but when connected, very polite but not able to resolve the simple fact that the second delivery of Nemaslugs has never been received! Also ordered fleece, told due in stock 21st June - we will see. I will not use your site again”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us and apologise for the delay with our email reply. We understand the delay with the Nemaslug on your order has caused great inconvenience for you and we are as disappointed as you are with this. Whilst most of our products are manufactured by ourselves, regrettably the Nemaslug is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. We understand that you have been advised of the re-stocking date and please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“1st class service every time”

Harrod Horticultural 5 star review on 9th June 2019

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Posted 7 years ago

“This is the third arch we have ordered. They are solid structures that once put up will last year. The previous ones are now covered in roses. Follow instructions carefully and you will be fine. Really pleased. Again !”

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Posted 7 years ago

“Excellent website and a service to match”

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Posted 7 years ago

“Always a fast reliable service”

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Posted 7 years ago

“Although there was a slight delay in delivery I was kept informed. The goods were of excellent quality and very well packaged. Assembly was straightforward with good instructions and plenty of fixings. Very soon we had a very nice raised bed with liner ready for planting. I will definitely order from Harrodsburg again.”

Harrod Horticultural 4 star review on 8th June 2019

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Posted 7 years ago

“Prompt delivery.”

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Posted 7 years ago

“I am very happy with my Harrod Horticultural purchase: I received exactly what I ordered (canes for my bean plants) quickly, nicely wrapped, and the price was not extortionate.”

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Posted 7 years ago

“Harrod was recommended by a friend, so I had hoped to have a good experience - however that sadly couldn't be further from the truth. The service is simply appalling. Harrod's delivery driver caused damage to my property when dumping the heavy parcels across my front garden and flower beds. When I sent the CCTV showing this to Harrod, they claimed that they couldn't see the video (despite the clip being accessed multiple times). They then washed their hands of the matter, blaming the courier company that they had employed and saying that it was for them to deal with it (despite the fact that there is no way of me contacting them and Harrod has failed to provide any details). Instead, Harrod's view is that it is not their problem - excellent customer service! On top of that, the products themselves are poor quality. Whilst I understand that wood is a natural material, and that there will be some variation, it is clear from the photos included that multiple planks are warped and/or cut to the wrong lengths. The quality control is appalling, and again Harrod is not interested in resolving the matter. If you needed a definition of a company to avoid dealing with - Harrod definitely fits the bill!”

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Posted 7 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse. We understand that the issues have been reported to our carriers and we are awaiting an outcome from them. We are also sorry to hear that you have has issues regarding the quality of the wood your received for your Timber Raised Beds. The planks used to make our Timber Raised Beds are pre-cut and are pressure treated prior to delivery into our warehouse. As wood is a natural product, the timber will sometimes change shape to suit certain weather conditions. However, quality control is of the upmost importance to us and is monitored regularly and we will be investigating this matter further with the relevant department. A member of our Customer Service Team has been in contact with you to resolve the issues you have experienced and we would like to apologise for any inconvenience caused.

Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,447 reviews