Harrod Horticultural Reviews

4.6 Rating 11,491 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,491 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Harrod only made me partly happy. The instruction to assemble the bean support system were abysmal, I believe this has been a long standing complaint and it is about time Harrod did something about it, The structure is now up and I will be waiting to see if it lives up to expectations. I hope it does.”

Helpful Report

Posted 9 years ago

Thank you for your review and order. We are disappointed to learn that that you found the Bean Support System you ordered difficult to assemble. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team and apologise for any inconvenience caused.

Posted 9 years ago

“Everything was fine till I discovered the carriage was going to be more than the total cost of the order half the order then cancelled”

Helpful Report

Posted 9 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and apologise for any inconvenience caused.

Posted 9 years ago

“Product was as described”

Harrod Horticultural 3 star review on 12th May 2017

Helpful Report

Posted 9 years ago

“Nice item and well priced BUT.... If an item is out of stock you need to tell the customer before purchase, it's unfair to do it afterwards. You did this to me and my wife got her Easter present over three weeks late. You will lose business this way. It's a shame because I like your company otherwise and hope you take this feedback in the honest spirit it's intended. Thank you”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and also keeping our customers up to date with any delays with orders. We can confirm that we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“A good product. Good service by those on the phone.”

Helpful Report

Posted 9 years ago

“The product was good but the website said they could provide a bespoke service for the cage and when it was requested they said it was not available, i appreciate it was easy for me to cut to size but why advertise the fact that they did bespoke.”

Helpful Report

Posted 9 years ago

Thank you for your recent order and also for your comments regarding the information provided on our website. We can confirm that we only provide a bespoke service for the larger walk-in Cages, not our Slot and Lock System and apologise for the inconvenience caused.

Posted 9 years ago

“finished product looks good, seems sturdy-ish, not too difficult to assemble, instructions should be tested for comprehension-but it is very difficult to assemble without dropping any nuts- a few extra would have made the experience far more enjoyable.”

Helpful Report

Posted 9 years ago

Thank you for your recent review and order. We rely greatly on comments from our customers to drive our policy of continual improvement in both the products we supply and the service we offer, and are most grateful for your views. We have passed your comments onto our relevant department for their perusal.

Posted 9 years ago

“Products good but unfortunately inadequately wrapped and badly damaged, presumably by the courier, on arrival. Excellent service when company informed of damage, but item out of stock for replacement!”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“Not v happy as we have had a significant delay on the metal raised beds order. Good communication initially but nothing now the due date is imminent”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers informed of any delays with orders. We can confirm that we will be investigating this issue fully with the relevant department. We understand that a member of our Customer Service Team has been in contact with you regarding your delivery. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“Quick delivery, with no issues but the amount of junk emails recieved after my purchase means I will never order from them again.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We can confirm that your e mail address has now been removed from our database. Please accept our apologies for the inconvenience caused.

Posted 9 years ago

“Product generally good and sturdy, but as per previous customer, help and a power drill needed to assemble. However, carelessness in preparation impacted appearance. For example, predrilled marker holes in the wrong places for my assembly and appalling large inked stamps on the outside surface of the product meant I either had to return the product for a new one or accept a spoiled appearance and stain over it. This was the same on both raised bed tables. I consider this is not what should be expected at £200 per product and I am unlikely to use Harrods again as a result.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the items you ordered did not meet your expectations. We understand that a member of our Customer Services Team has now contacted you to discuss this and also offer replacement parts to rectify the situation and we apologise for any inconvenience caused.

Posted 9 years ago

“range of goods available”

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Posted 9 years ago

“I bought a boot cleaner but it it really needs fastening down to work well as it moves around as you try to clean your boots. I now have the front side wedged under something so it stays still. The mud stays outside the house now. It could really be a bit bigger wo work well.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 9 years ago

“Very attractive products, Timely delivery”

Helpful Report

Posted 9 years ago

“Great product - superior raised beds, but appalling delivery. Not delivered by Harrod Horticultural themselves as the website suggests, but a third party who have no idea where your order is, and didn't deliver when they said they would. This would prevent me from ordering from Harrod Horticultural again.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. Were you to order from us again we would be able to send this on an alternative carrier service.

Posted 9 years ago

“Delivered on time”

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Posted 9 years ago

“Unfortunately you sent the wrong clematis. Hopefully the correct one will arrive soon.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. We are very sorry that our suppliers sent you the wrong plant in error but understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“Product ok, liner does not fit very well, the bed is also too shallow. I planted strawberry plants, I had to cut some of the roots off before planting. Height is good.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that the liner to your Table Raised Bed did not fit well. We can confirm that once the bed is filled with soil the liner should push closer to the shape of the bed. We do offer a 12 inch deep Table Raised Bed for deeper rooting fruits and vegetables. We hope this is of help to you and thank you once again for your order.

Posted 9 years ago

“I have repaired my fruit cage by buying a new door. My enquiries could have been dealt with more helpfully and I feel that I should be able to buy the individual parts separately. The new hinges etc are surplus as I was forced to utilise the old ones because of the slide on fit. Taking the frame apart was not possible because it is corroded badly. Fortunately I could attach the new door to the old style hinges and keep the old catch. It works but the experience was not satisfactory.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that your enquiry was not dealt with as we would have liked. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We can confirm that component parts are available to order separately for all of the Cages which we supply but these can only be ordered with our Customer Service team. Please accept our sincere apologies if you were mis-informed.

Posted 9 years ago

“Goods are as described in your brochure and of good quality. Importantly, instructions for assembly are good.”

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Posted 9 years ago

Harrod Horticultural is rated 4.6 based on 11,491 reviews