“range of goods available”

Posted 7 years ago

“I bought a boot cleaner but it it really needs fastening down to work well as it moves around as you try to clean your boots. I now have the front side wedged under something so it stays still. The mud stays outside the house now. It could really be a bit bigger wo work well.”

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Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“Very attractive products, Timely delivery”

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Posted 7 years ago

“Great product - superior raised beds, but appalling delivery. Not delivered by Harrod Horticultural themselves as the website suggests, but a third party who have no idea where your order is, and didn't deliver when they said they would. This would prevent me from ordering from Harrod Horticultural again.”

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Posted 7 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. Were you to order from us again we would be able to send this on an alternative carrier service.

Posted 7 years ago

“Delivered on time”

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Posted 7 years ago

“Unfortunately you sent the wrong clematis. Hopefully the correct one will arrive soon.”

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Posted 7 years ago

Thank you for your order and review. We are very sorry that our suppliers sent you the wrong plant in error but understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 7 years ago

“Product ok, liner does not fit very well, the bed is also too shallow. I planted strawberry plants, I had to cut some of the roots off before planting. Height is good.”

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Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that the liner to your Table Raised Bed did not fit well. We can confirm that once the bed is filled with soil the liner should push closer to the shape of the bed. We do offer a 12 inch deep Table Raised Bed for deeper rooting fruits and vegetables. We hope this is of help to you and thank you once again for your order.

Posted 7 years ago

“I have repaired my fruit cage by buying a new door. My enquiries could have been dealt with more helpfully and I feel that I should be able to buy the individual parts separately. The new hinges etc are surplus as I was forced to utilise the old ones because of the slide on fit. Taking the frame apart was not possible because it is corroded badly. Fortunately I could attach the new door to the old style hinges and keep the old catch. It works but the experience was not satisfactory.”

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Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that your enquiry was not dealt with as we would have liked. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We can confirm that component parts are available to order separately for all of the Cages which we supply but these can only be ordered with our Customer Service team. Please accept our sincere apologies if you were mis-informed.

Posted 7 years ago

“Goods are as described in your brochure and of good quality. Importantly, instructions for assembly are good.”

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Posted 7 years ago

“The finished troughs are great, just what I wanted. Though time will tell.”

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Posted 7 years ago

“Prompt dispatch and well wrapped items. Value for money not so good, as I thought that the items (a propegator)was over priced and did not meet my expectations. I was expecting to receive a fully engineered assemble and not the flimsy DIY pack of parts that I actually received!”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“The service from Harrod Horticultural was prompt and professional but let down by their couriers. Despite having given instructions on where to leave the goods if we were out, and these were printed on the label, the goods were left on the front door step in full view of a busy road. Luckily I arrived back in time to retrieve them as neighbours have had several deliveries stolen.”

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Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that a member of our Customer Service team has now contacted you regarding this.

Posted 8 years ago

“Although the product was only just acceptable to me, Harrod were very good in offering replacement lights to the propagator and would have given me a refund if that had failed. I see that it is no longer stocked and I must say that on the whole I think it is a pretty shoddy piece of equipment and I shall have very little use for it. Idle of me to suppose, I daresay, that a good bit of kit would come at so low a price. Harrod are always unfailingly helpful and obliging and I have shopped many times in the past and will do so again.”

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Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our customer services team.

Posted 8 years ago

“Delivery good”

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Posted 8 years ago

“Good delivery and packaging but the poles I ordered said they were 2 metres long but in fact were only 1.96 metres.”

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Posted 8 years ago

Thank you for your order and review. We do state on our website that tubing sizes are nominal to allow for insertion into Harrod Slot & Lock Connectors. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“Slkow service , ureliable delivery updates, expensive postage”

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Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“The order arrive quickly”

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Posted 8 years ago

“The process of ordering went very smoothly, but I was not told that the item I ordered would take up to 28 days to be delivered as it came direct from the manufacturers. When I rang to enquire where my order was I was told this, but it was only after I rang again that I got a possible date.”

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Posted 8 years ago

Thank you for your order and review. We are sorry to hear that you were unaware of the delivery timescale of the item you ordered. After checking, we can see that the delivery information was on our website, so we have now amended this to make it more clear. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“Unfortunately the majority of my order was unavailable . Your customer services were helpful in cancelling the rest of the order.”

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Posted 8 years ago

Thank you for your order and review. We are very sorry that you encountered problems when dealing with us and we were unable to fulfil your order. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“Not all of the timber was top quality. A few of the capping timbers had gouges which were not natural features. The post caps were very poor. I had to sand each one to get an acceptable finish. Worst of all was the quality of the screws. They were very soft and even when drilling pilot holes the head slots were being mangled. I was so frustrated with the first few which I couldn't even drill home and had to take out with pliers, that I used my screwfix turbo golds which worked perfectly. As it turned out the gold looked better on the capping than the silver. I got there in the end and the finished beds look ok but I could have done without the agro on a very hot day !!!”

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Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews