“My 3m x2m cage isn't as firm as it should be. I think that angle brackets should be supplied with the kit. My main complaint however, is that the latch block isn't secure. If the bolt is tightened up to stop the block sliding down the tube, then the latch itself doesn't move. I can see no other interpretation of the minimal instructions. The bolt holds the latch and the block together - am I doing something wrong.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very sorry to hear of the problems you have encountered whilst erecting your Cage. We understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“hi there. We are still waiting for our Coloured Roman Arch to be delivered...you said it had been with us SOON and had been dispatched, original email from 11th April said dispatch from 22nd then item dispatched....I have spent quite a few days staying near from of house/leaving notes dec so that I don't miss it. Emails are helpful and you have sent quite a few to update, BUT, what would be great is a date I could be confident to wait in. Your products are lovely. Guess there is high demand at the moment. meanwhile still waiting.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear of the delay with your delivery. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“I recently ordered a cold frame. Described on the website as a Gabriel Ash product. Once assembled it was apparent that it was neither Gabriel Ash or complied with the website description. To be fair they offered to replace it for the Gabriel Ash model r provide cash discount. As it was assembled I opted for a cash discount. The website description was also amended. The manner in which companies handle customers concerns is a good guide to the integrity of the company. I would purchase more good from Harrodsburg Horticultural.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“Always frustrating when the 10% off email arrives seconds after your order confirmation but service OK otherwise”

Helpful Report

Posted 8 years ago

Thank you for your order and for your review. We understand that when you placed your order, you entered a code for free delivery. As per our terms and conditions, unfortunately we are not able to add a further discount code to your order, so regrettably we are unable to apply the 10% discount as well. We hope this explanation is of help to you and thank you again for your order.

Posted 8 years ago

“Online ordering was easy but received email next day to say product out of stock and giving date when would be next back in stock, product then arrived without any warning a few days later! unfortunately it was damaged so had to be re-ordered - exactly the same thing happened second time, out of stock then arrived long before expected date without any warning. However, when it arrived i was very pleased with the quality”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates and we understand that your order and replacement item were despatched sooner that we had advised. We are also very sorry to hear that the item you received was damaged in transit by our carriers. We understand that this issue has now been satisfactorily resolved with a member of our Customer Service team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“The Polycloche is very good and easy to assemble however the delivery charge for for an item that could easily have been sent by Royal Mail was extortionate. The excuse that courier company sets the charges for delivery was poor when a little extra work would have seen a very satisfied customer. It is highly unlikely I shall be buying from Harrod again.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 8 years ago

“There was no indication that the product was self assembly. However, it was of good quality & delivered very promptly.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has contacted you by e mail to explain where the self assembly symbols appear in our catalogue and on our website. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“After a long wait (product not available) the cloches finally arrived. They were not as photographed with corrugated panels but with rather more flimsy plain panels. So former reviews are errelevant. Easy to put together which is just as well as instructions are poor and pictures no help at all. Whether they are value for money remains to be seen. Overall disappointed with them but hope to be proved wrong”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 8 years ago

“We bought an aluminium fruit cage. The plastic fittings for the door hinges and latch were very tight, consequently the bolts provided were not long enough to go through the fittings; we had to buy our own. However, the package came with the correct quantity of fittings and reasonable instructions.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 8 years ago

“Ordered by telephone person very pleasant and helpful however did ask to hold back delivery until a fortnight's time as I was on holiday and didn't want big items left with no one home he said that wouldn't be a problem. Get an email when I was on holiday to say items had been dispatched and would arrive the next day ! Had to arrange for someone to go to my house and pick them up and keep them until I returned could have done without that on holiday!”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“The order process was easy - quick and efficient. Courier service let it down as I was mailed to say it would arrive on a particular day, but the courier apparently couldn't find my house. I was in, but no phone call. At second attempt, arrived way outside of given delivery time (just as well I was in).”

Helpful Report

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 8 years ago

“I order some topsoil, which was of excellent quality. The improvements I would suggest are a 'receipt of order and anticipated delivery date', as I was left wondering if my order had been received. I called to get confirmation of it. Rolawn called several days later to set up a delivery date. When the delivery lorry arrived, the soil could not be delivered where I wanted it as the off-loading was inadequate - by this I mean that the poor delivery driver had no hydraulic lifting device to place the very heavy bulk. He had to use a hand-pushed trolley to manoeuvre the soil into a position on a hardstanding which doesn't belong to me, rather than on my gravel driveway. There was no indication of this difficulty at the time of placing the order - I only learned of it when Rolawn called me to set up the delivery date. In summary........great product, needs more information post order stage and better delivery mechanism.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We do send order confirmations to our customers, so are not sure why you did not receive one. Please accept our apologies for this and also for the problems you encountered with the delivery of your Rolawn topsoil. We do give delivery information and conditions on the Rolawn page of our website. However, we will forward your comments to our Webteam to see if they can make improvements to the notes and would like to thank you for bringing this to our attention.

Posted 8 years ago

“The product was great but delivery slow”

Helpful Report

Posted 8 years ago

“I am afraid I did not find it easy to put together and felt the tops did not fit well. I had to change a lot of screws round and I just didn't think it was that good for the money. Lots of knooks and crannys for soil to get into and a few fairly sharp edges meaning I would have to be careful if I brush compost off with my hand. I haven't even bothered to take the protective film off. It was a luxury spend for me...and I am a bit disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that a member of our Customer Services Team has contacted you regarding this and we apologise for any inconvenience caused.

Posted 8 years ago

“Haven't yet had time to unwrap the present my brother sent me. What I have had however is an absolute deluge of email promotions from you. More than one a month seems to me like harassment. Please desist.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“The products you sell are fine, slightly overpriced maybe. But if you were able to routinely send receipts on receipt of an on line order, noting that goods had been paid for and the method of payment that would be a big plus!”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“I purchased two Allotment raised beds - one rectangular, one corner. The beds arrived very quickly, so full marks there! unfortunately, long enough for me to forget exactly what type of rectangular raised bed I had ordered. The planks arrived bundled together, the instructions were too general ... I ended up with a rectangular instead of square, and a rather odd triangle. But never mind, the rectangle was of more use than the square, so don't mind, but I think the instructions could be better if ordering multiple beds so avoid problems with 3D jigsaws! Of more concern was the fact that the screw holes aligned too close to the corner post edges, and I had real problems with the wood splintering if the screws did not go in exactly true. The wood was incredibly soft. I actually had to drill new holes on one plank to get it to fit properly away from the edge of the post. However, the bed is up, filled with soil and growing lettuces, so all in all I am happy with the finished product, if not with its assembly.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear of the difficulty with assembling the product which you received. We understand that the issue has now been resolved with a member of our Customer Services team.

Posted 8 years ago

“Product good but carriage is exorbitant. Item could have been sent by parcel post for a fraction of the charge. Will not be ordering again unless a fairer carriage charge is implemented.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 8 years ago

“Products are fine, I bought a tall metal support and a smaller trumpet shaped support. The do the job and are well made - but......the tall frame was damaged in transit. The last two things I've ordered now have been damaged in transit (I also bought the plastic watering shelf for the greenhouse last year). The customer service is great, happy to replace, refund, or even reduce the cost of the item, but the fact is I wanted the items to be able to be used. So, in short, the products are great, but the delivery of them intact is not good at all. I'm running at a 66% damaged on receipt!”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very sorry to hear that the item you have received was damaged in transit by our carriers. We regularly review each and every product we stock to ensure they are packed as efficiently as possible and are well protected for the uncomfortable journey they are about to take and your comments will be forwarded to the relevant department for their consideration. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“The Raised beds are as described and delivered in acceptable time.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews