“There was a mistake on website, we knew it was a mistake but couldn't get round it. Price for netting was £5 ish rather than £105 ish !! However we were contacted by phone the next working day and order was completed over the phone and delivered shortly afterwards. Usual Harrods quality. Thank you.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience

Posted 10 years ago

“The very late arrival made 'fitting' the support to plants quite difficult as they had grown much larger than anticipated. Good information though on slippage.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the delay in despatching your item to you but we understand that this has now been received.

Posted 10 years ago

“Arrived quickly. Good solid construction. However I misread the instructions and had to remove the brackets. The screw heads were not robust enough to unscrew without "camming out" and I had to drill out the original screws and replace the original screws.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“The standard kit, as supplied, results in a somewhat flimsy structure which requires more corner braces than actually advised when ordering. Additional braces had to be ordered for the centre poles each side. The door to the cage, as supplied, was too flimsy and when hung could not support its own weight without sagging resulting in a poor fit which looked unsightly and difficulty in aligning the latch with the frame. Again this had to be rectified by the purchase and fitting of more corner braces to make the door retain its proper shape. In my view these additional braces should be supplied with the kit even if it means the price rises slightly. A boring tool to drill holes in the ground was ordered but this WAS NOT SUPPLIED. The instructions are often vague especially when it comes to the hanging of the door and it is not made plain that when corner braces are fitted, the door cannot satisfactorily hang from the corner post since the hinge operation is impeded. The kit is sound as far as it goes but is lacking in the necessary reinforcements as outlined above. As I say these extras ought to be included even if the price had to be adjusted. Not to do so merely causes frustration as well as delaying the project.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 10 years ago

“Product excellent however, was emailed to say customer services would be in touch to arrange delivery. Never got a call. Arrived home to find goods left on front lawn. If I had been away (which we frequently are) they could have stayed in the rain for a week.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“1) The product is good. 2) The catalogue and on-line ordering was not clear on how necessary it is to have both sockets and footplates. I purchased both but found that I did not need the foot plates. These were returned and because of the weight, cost £13 to return by parcel post. 3) The 'Assembly and Installation Instructions' gave me a further couple of surprises in recommending that the roof pieces be assembled first and used as a template to located the poles. This is fine if the ground is clear but I was replacing an existing fruit cage and had fruit canes and bushes in place already. The connectors are not designed to come apart once inserted. The need to have several extra hands is not always easy to arrange either. I think that some indication of these recomendations in the online details would have been useful to me. 4) When I came to fit the roof net, I found that it was short on both length and width. I telephoned to inform you of this and was told to return the net, at my expense, so that it could be measured. As it happens, I had my old net with which to replace the new one and thus was able to maintain protection from bird damage whilst transit and checking times were ongoing. I would have been reluctant to return the net if this had not been the case. I am still waiting for the outcome of your checks on the returned net.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the netting has now been returned and found to be the correct size but a member of our Customer Services Team has contacted you to confirm that as a goodwill gesture, a replacement will be despatched shortly and also the £13 which you paid to return the unwanted footplates will be refunded to you. Please accept our apologies for any inconvenience caused and thank you once again for your order.

Posted 10 years ago

“I have ordered many items from Harrod Horticultural over several years, including; raised beds, weed proof membrane, tools, and netting with hoops. The products are of a very good quality and relatively easy to install/assemble. However, my recent purchase of hoops and fitted netting are not of the same high quality as those ordered previously. The netting does not fit as well, does not feel as strong and is not as well made. I think you could improve your service with more accurate delivery times. I was notified that my last delivery had been dispatched and would arrive soon, but it did not arrive for a week! Meanwhile, because it was a large and expensive delivery, somebody had to stay at home waiting. This was very inconvenient! Most on-line companies are able to tell customers exactly when their items will be delivered and provide tracking information, this would be very useful.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please also accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved. We sincerely apologise for any inconvenience caused and understand that a member of our Customer Service team has been in contact with you regarding your comments.

Posted 10 years ago

“Ordered a 5m x 10m insect mesh net for own-build brassica cage. Unfortunately the net is not 5m wide, but with two 2.5m strips joined together some 10cm is lost. Questionable whether it was 10m long due to irregular cut of end, but not so important as my cage is only 5m long. The 19mm clips are good, but get pulled off in high winds; here the lockable Easy Clips, though only 16mm, are better but more expensive. On subsequent order for more clips, Harrod were good in refunding my P&P after I forgot to apply Free P&P code.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We have checked sample of our stock and the packs do measure the correct size. We understand that a member of our Customer Service Team has contacted you regarding this and we apologise for any inconvenience caused.

Posted 10 years ago

“How can I write a review when the order hasn't even come yet. Do you think it will ever come? Susan Moore”

Helpful Report

Posted 10 years ago

Many thanks for your order and review. Currently, our website automatically sends an “product review request” email to all customers 28 days after their order has been placed, regardless of whether the order has been despatched and delivered or even cancelled. We appreciate that feedback cannot be provided until you have received your goods and this issue is currently being investigated. Many thanks for bringing this to our attention. We understand that a Customer Service advisor has now contacted you to confirm that your order will be despatched from our suppliers as soon as the weather has improved and the plants are more established.

Posted 10 years ago

“My rating of 'normal' is based on very good service in terms of supply but product supplied (netting) was not the full dimensions indicated at time of purchase. When stretched the netting was short by 10cm on one of its dimensions. Very disappointing and made it difficult to install on the fruit cage that I had constructed.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We would like all our customers to be delighted with their Harrod Horticultural goods and when we read your comments, we were very disappointed to learn of the problems with the Net Pack. We understand that a Customer Service advisor has tried to contact you regarding this, but unfortunately, there was no reply. Please can you kindly contact our Customer Services Department on 0333 400 6400 to discuss this further. Alternatively, kindly email customerservices@harrod.uk.com with your telephone number and a convenient time to call and we will be delighted to help you.

Posted 10 years ago

“Nice product, good range of spray patterns and feels well made. Developed a fault, but Harrod Customer Services replaced even though it was outside of the guarantee period.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“My 3m x2m cage isn't as firm as it should be. I think that angle brackets should be supplied with the kit. My main complaint however, is that the latch block isn't secure. If the bolt is tightened up to stop the block sliding down the tube, then the latch itself doesn't move. I can see no other interpretation of the minimal instructions. The bolt holds the latch and the block together - am I doing something wrong.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very sorry to hear of the problems you have encountered whilst erecting your Cage. We understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“hi there. We are still waiting for our Coloured Roman Arch to be delivered...you said it had been with us SOON and had been dispatched, original email from 11th April said dispatch from 22nd then item dispatched....I have spent quite a few days staying near from of house/leaving notes dec so that I don't miss it. Emails are helpful and you have sent quite a few to update, BUT, what would be great is a date I could be confident to wait in. Your products are lovely. Guess there is high demand at the moment. meanwhile still waiting.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear of the delay with your delivery. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“I recently ordered a cold frame. Described on the website as a Gabriel Ash product. Once assembled it was apparent that it was neither Gabriel Ash or complied with the website description. To be fair they offered to replace it for the Gabriel Ash model r provide cash discount. As it was assembled I opted for a cash discount. The website description was also amended. The manner in which companies handle customers concerns is a good guide to the integrity of the company. I would purchase more good from Harrodsburg Horticultural.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“Always frustrating when the 10% off email arrives seconds after your order confirmation but service OK otherwise”

Helpful Report

Posted 10 years ago

Thank you for your order and for your review. We understand that when you placed your order, you entered a code for free delivery. As per our terms and conditions, unfortunately we are not able to add a further discount code to your order, so regrettably we are unable to apply the 10% discount as well. We hope this explanation is of help to you and thank you again for your order.

Posted 10 years ago

“Online ordering was easy but received email next day to say product out of stock and giving date when would be next back in stock, product then arrived without any warning a few days later! unfortunately it was damaged so had to be re-ordered - exactly the same thing happened second time, out of stock then arrived long before expected date without any warning. However, when it arrived i was very pleased with the quality”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates and we understand that your order and replacement item were despatched sooner that we had advised. We are also very sorry to hear that the item you received was damaged in transit by our carriers. We understand that this issue has now been satisfactorily resolved with a member of our Customer Service team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“The Polycloche is very good and easy to assemble however the delivery charge for for an item that could easily have been sent by Royal Mail was extortionate. The excuse that courier company sets the charges for delivery was poor when a little extra work would have seen a very satisfied customer. It is highly unlikely I shall be buying from Harrod again.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 10 years ago

“There was no indication that the product was self assembly. However, it was of good quality & delivered very promptly.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has contacted you by e mail to explain where the self assembly symbols appear in our catalogue and on our website. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“After a long wait (product not available) the cloches finally arrived. They were not as photographed with corrugated panels but with rather more flimsy plain panels. So former reviews are errelevant. Easy to put together which is just as well as instructions are poor and pictures no help at all. Whether they are value for money remains to be seen. Overall disappointed with them but hope to be proved wrong”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 10 years ago

“We bought an aluminium fruit cage. The plastic fittings for the door hinges and latch were very tight, consequently the bolts provided were not long enough to go through the fittings; we had to buy our own. However, the package came with the correct quantity of fittings and reasonable instructions.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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