“I am sure the fruit cage will look lovely and be very useful once it is finally erected, but the professional garden design team who are trying to put it together tell me that the top netting is very awkward and would be much easier to fit if it were cut in a rectangle shape. In addition, the instructions apparently say that the netting should be put on once the cage is put together, but the men cannot imagine how you would be able to do this from ladders. Hard enough trying to do it on the ground.”

Helpful Report

Posted 8 years ago

Thank you for your recent order and review regarding your Ogee Arch Fruit Cage. We rely greatly on comments from our customers to drive our policy of continual improvement in both the products we supply and the service we offer and are most grateful for your views. We can confirm that the roof net supplied with this type of cage in a 3.5m x 5.5m rectangular piece of netting. The netting is knotted and pulled into a diamond shape when packed. Once unpacked the meshes to the net will need to be pulled square to get the required size. We advise the net is attached to the cage after the frame is assembled as the roof may be too heavy to lift in one piece. However, the roof can be lifted after the netting has been added if there is more than one person to help. We hope this information is of help to you and thank you once again for both your order and review.

Posted 8 years ago

“Originally order was not in stock and expected date moved further and further into the future. E-mail details were ignored and "pro forma" (irrelevant) responses were unhelpful. Order cancelled in frustration. Re-order some months later also claimed to be out of stock with an expected date in the future however product arrived after about ten days.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delays with your order caused great inconvenience for you and we are as disappointed as you with delays in despatch. The products themselves are manufactured in house but unfortunately we were let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 8 years ago

“I have no issues at all with the quality of the goods ordered and received however delivery is very disappointing. My first order although promised on the Thursday failed to arrive - and again on the Friday. I ended up collecting it as I had been specific that it was needed for the weekend. 320 deliver charge was refunded without quibble however it was very inconvenient. My latest order was placed on a Sunday afternoon and promised by email on the Friday but disappointingly arrived on Monday morning. it is very difficult to plan weekends this way and so I am unlikely to use again.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that a member of our Customer Service team has now contacted you to confirm that if you were to order from us again, we would be able to send this on an alternative carrier service. Please accept our sincere apologies for any inconvenience caused.

Posted 8 years ago

“This is the second year I have bought biological control for whitefly. The delivery took ages and I have not seen any evidence of control yet. I don't know if the delay meant that the bugs were kept over long at your premises which may have had an effect?”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We can confirm that the delay was due to supplier problems and understand that the issue has now been resolved with a member of our Customer Services Team. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“Harrod Horticultural did not make us happy as they sent our order to the wrong address, Having rung up about it they told me that they had sent it to the address which the order came from, well they did not as the order had come from me.”

Helpful Report

Posted 8 years ago

Many thanks for your order and review. We understand that you placed your order on our website and we despatched it to the requested address. However, once you reported the error to us, we immediately contacted our carriers and asked them to deliver your goods to the correct address. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“Not applicable I have not yet used the product that I purchased as it arrived a little late for my own deadline (going away) and I have not had the need to set it up since returning home. The product remains in the box.”

Helpful Report

Posted 9 years ago

“the aluminium fruit cage was flimsy and I have already had to add extra wooden support support to make it withstand winds . it easily is moved out of position and leans sideways the inner netting cage however was good”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 8 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order

Posted 8 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 8 years ago

“The product I ordered was out of stock but they didn't tell me when I ordered it. It was a chafer bug trap so needed to be used at a certain time of year. They never let me know it was out of stock and when I didn't receive it I phoned up to ask to be told they didn't have it but will do by the end of the week. This was too late for me to use the product!! They didn't take payment and cancelled the order. The lady I spoke to on the phone was also very pleasant. However overall not the best experience as I feel I should have been told at the time I ordered would not receive the product it time to use it”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“The products were as described in the catalogue but the delivery service was appalling.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that a member of our Customer Service team has already spoken to you regarding this and if you do wish to order from us again we would be able to send this with an alternative carrier service. We sincerely apologise for the inconvenience caused.

Posted 9 years ago

“Disappointed as the instructions were unclear and there was a leg missing from the delivery although the packing note said all the pieces were there. Had to make one up.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that a member of our Customer Services Team has been in contact with you and we apologise for any inconvenience caused.

Posted 9 years ago

“I needed a plant support for a new crop of Dahlias, unfortunately I misread the dimensions and ordered one far bigger than required. I had to return it to Harrod”

Helpful Report

Posted 9 years ago

“Quick delivery”

Helpful Report

Posted 9 years ago

“My son gave me some secateurs from Harrod Horticultural as a present and when they arrived the packaging showed that they were for large hands. I checked the Felco website and discovered that they make them for women/ people with small hands - recently discovering that I could get gardening gloves that actually fit (Gold Leaf Tough Touch) has been a breakthrough, so the idea of appropriate size secateurs was encouraging. I rang Harrod Horticultural to ask if I could change them. Helpful lady said no, because HH don't stock them, but she could arrange a refund so I could buy them elsewhere. Perhaps HH could start stocking tools as well as gloves for women/people with small hands? There must be lots of sub-optimally equipped gardeners about!”

Helpful Report

Posted 9 years ago

Thank you for your review. We’ve passed your comments on to our New Products Development Team, who have the remit to source new items to add to our extensive range. Details of any new products will be posted in the first instance on our website www.harrodhorticultural.com and we recommend you visit regularly to keep updated on new additions and special offers. Thank you once again.

Posted 9 years ago

“I am not really in a position to rate your company. You have supplied me with one good product. Rather fewer follow up emails would have been nice.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We can confirm that we have amended the frequency of emails sent to you and would like to apologise for any inconvenience caused. Thank you once again.

Posted 9 years ago

“Hardly happy. Order was delayed for some time owing to high demand and then being out of stock. When goods arrived, parts were missing. Complained. Sympathetic response to missing components; offer to reimburse delivery charges accepted.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“Problems with delivery were not handled promptly, causing inconvenience. Since placing the order I seem to be being bombarded with unsolicited emails offering products I have not requested. I don't think it is an exaggeration to say that I have received at least one email per day since placing my order.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies that there was a delay in updating you with delivery details, this was due to an error on our carrier's system. We are also very sorry for the volume of e mails you have received and can confirm that we have now removed your details from our mailing list. We sincerely apologise for any inconvenience caused.

Posted 8 years ago

We are very sorry for the volume of e mails you have received and can confirm that we have now removed your details from our mailing list.

Posted 8 years ago

“DESPITE THE DELAY IN DISPATCH TO US THE GOODS DID ARRIVE IN REASONABLE CONDITION EXCEPT FOR SOME PAINT CHIPPING OFF FIVE AREAS INCLUDING THREE CORNERS AND TWO PATCHES ON EDGES. I SUGGEST YOU IMPROVE YOUR PACKAGING WITH PROTECTIVE CORNER PIECES AT LEAST AT THE 3 SURFACE CORNERS. THE RAISED BEDS LOOK GREAT AND WE HOPE THEY STAY THAT WAY.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very sorry to hear that the item you have received was damaged in transit by our carriers. We regularly review each and every product we stock to ensure they are packed as efficiently as possible and are well protected for the uncomfortable journey they are about to take and your comments will be forwarded to the relevant department for their consideration. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“The assumption that I was "made happy" is unfortunate. The plants arrived 3 weeks after the order was placed and it is a very average selection. Had I realised they were to be supplied by Rocket gardens, I could have ordered directly from the supplier and had a more suitable collection.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We do state on our website exactly which plants are included in the Large Herb Garden Selection and also that they are despatched as soon as they are established between April and October. We would like to apologise for the delay and inconvenience caused.

Posted 9 years ago

“Harrod only made me partly happy. The instruction to assemble the bean support system were abysmal, I believe this has been a long standing complaint and it is about time Harrod did something about it, The structure is now up and I will be waiting to see if it lives up to expectations. I hope it does.”

Helpful Report

Posted 9 years ago

Thank you for your review and order. We are disappointed to learn that that you found the Bean Support System you ordered difficult to assemble. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team and apologise for any inconvenience caused.

Posted 9 years ago

“Everything was fine till I discovered the carriage was going to be more than the total cost of the order half the order then cancelled”

Helpful Report

Posted 9 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and apologise for any inconvenience caused.

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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