Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed as the instructions were unclear and there was a leg missing from the delivery although the packing note said all the pieces were there. Had to make one up.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that a member of our Customer Services Team has been in contact with you and we apologise for any inconvenience caused.

Posted 7 years ago

“I needed a plant support for a new crop of Dahlias, unfortunately I misread the dimensions and ordered one far bigger than required. I had to return it to Harrod”

Helpful Report

Posted 7 years ago

“Quick delivery”

Helpful Report

Posted 7 years ago

“My son gave me some secateurs from Harrod Horticultural as a present and when they arrived the packaging showed that they were for large hands. I checked the Felco website and discovered that they make them for women/ people with small hands - recently discovering that I could get gardening gloves that actually fit (Gold Leaf Tough Touch) has been a breakthrough, so the idea of appropriate size secateurs was encouraging. I rang Harrod Horticultural to ask if I could change them. Helpful lady said no, because HH don't stock them, but she could arrange a refund so I could buy them elsewhere. Perhaps HH could start stocking tools as well as gloves for women/people with small hands? There must be lots of sub-optimally equipped gardeners about!”

Helpful Report

Posted 7 years ago

Thank you for your review. We’ve passed your comments on to our New Products Development Team, who have the remit to source new items to add to our extensive range. Details of any new products will be posted in the first instance on our website www.harrodhorticultural.com and we recommend you visit regularly to keep updated on new additions and special offers. Thank you once again.

Posted 7 years ago

“I am not really in a position to rate your company. You have supplied me with one good product. Rather fewer follow up emails would have been nice.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We can confirm that we have amended the frequency of emails sent to you and would like to apologise for any inconvenience caused. Thank you once again.

Posted 7 years ago

“Hardly happy. Order was delayed for some time owing to high demand and then being out of stock. When goods arrived, parts were missing. Complained. Sympathetic response to missing components; offer to reimburse delivery charges accepted.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“Problems with delivery were not handled promptly, causing inconvenience. Since placing the order I seem to be being bombarded with unsolicited emails offering products I have not requested. I don't think it is an exaggeration to say that I have received at least one email per day since placing my order.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. Please accept our apologies that there was a delay in updating you with delivery details, this was due to an error on our carrier's system. We are also very sorry for the volume of e mails you have received and can confirm that we have now removed your details from our mailing list. We sincerely apologise for any inconvenience caused.

Posted 7 years ago

We are very sorry for the volume of e mails you have received and can confirm that we have now removed your details from our mailing list.

Posted 7 years ago

“DESPITE THE DELAY IN DISPATCH TO US THE GOODS DID ARRIVE IN REASONABLE CONDITION EXCEPT FOR SOME PAINT CHIPPING OFF FIVE AREAS INCLUDING THREE CORNERS AND TWO PATCHES ON EDGES. I SUGGEST YOU IMPROVE YOUR PACKAGING WITH PROTECTIVE CORNER PIECES AT LEAST AT THE 3 SURFACE CORNERS. THE RAISED BEDS LOOK GREAT AND WE HOPE THEY STAY THAT WAY.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are very sorry to hear that the item you have received was damaged in transit by our carriers. We regularly review each and every product we stock to ensure they are packed as efficiently as possible and are well protected for the uncomfortable journey they are about to take and your comments will be forwarded to the relevant department for their consideration. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 7 years ago

“The assumption that I was "made happy" is unfortunate. The plants arrived 3 weeks after the order was placed and it is a very average selection. Had I realised they were to be supplied by Rocket gardens, I could have ordered directly from the supplier and had a more suitable collection.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We do state on our website exactly which plants are included in the Large Herb Garden Selection and also that they are despatched as soon as they are established between April and October. We would like to apologise for the delay and inconvenience caused.

Posted 7 years ago

“Harrod only made me partly happy. The instruction to assemble the bean support system were abysmal, I believe this has been a long standing complaint and it is about time Harrod did something about it, The structure is now up and I will be waiting to see if it lives up to expectations. I hope it does.”

Helpful Report

Posted 7 years ago

Thank you for your review and order. We are disappointed to learn that that you found the Bean Support System you ordered difficult to assemble. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team and apologise for any inconvenience caused.

Posted 7 years ago

“Everything was fine till I discovered the carriage was going to be more than the total cost of the order half the order then cancelled”

Helpful Report

Posted 7 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and apologise for any inconvenience caused.

Posted 7 years ago

“Product was as described”

Harrod Horticultural 3 star review on 12th May 2017

Helpful Report

Posted 7 years ago

“Nice item and well priced BUT.... If an item is out of stock you need to tell the customer before purchase, it's unfair to do it afterwards. You did this to me and my wife got her Easter present over three weeks late. You will lose business this way. It's a shame because I like your company otherwise and hope you take this feedback in the honest spirit it's intended. Thank you”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and also keeping our customers up to date with any delays with orders. We can confirm that we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“A good product. Good service by those on the phone.”

Helpful Report

Posted 7 years ago

“The product was good but the website said they could provide a bespoke service for the cage and when it was requested they said it was not available, i appreciate it was easy for me to cut to size but why advertise the fact that they did bespoke.”

Helpful Report

Posted 7 years ago

Thank you for your recent order and also for your comments regarding the information provided on our website. We can confirm that we only provide a bespoke service for the larger walk-in Cages, not our Slot and Lock System and apologise for the inconvenience caused.

Posted 7 years ago

“finished product looks good, seems sturdy-ish, not too difficult to assemble, instructions should be tested for comprehension-but it is very difficult to assemble without dropping any nuts- a few extra would have made the experience far more enjoyable.”

Helpful Report

Posted 7 years ago

Thank you for your recent review and order. We rely greatly on comments from our customers to drive our policy of continual improvement in both the products we supply and the service we offer, and are most grateful for your views. We have passed your comments onto our relevant department for their perusal.

Posted 7 years ago

“Products good but unfortunately inadequately wrapped and badly damaged, presumably by the courier, on arrival. Excellent service when company informed of damage, but item out of stock for replacement!”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“Not v happy as we have had a significant delay on the metal raised beds order. Good communication initially but nothing now the due date is imminent”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers informed of any delays with orders. We can confirm that we will be investigating this issue fully with the relevant department. We understand that a member of our Customer Service Team has been in contact with you regarding your delivery. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Quick delivery, with no issues but the amount of junk emails recieved after my purchase means I will never order from them again.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We can confirm that your e mail address has now been removed from our database. Please accept our apologies for the inconvenience caused.

Posted 7 years ago

“Product generally good and sturdy, but as per previous customer, help and a power drill needed to assemble. However, carelessness in preparation impacted appearance. For example, predrilled marker holes in the wrong places for my assembly and appalling large inked stamps on the outside surface of the product meant I either had to return the product for a new one or accept a spoiled appearance and stain over it. This was the same on both raised bed tables. I consider this is not what should be expected at £200 per product and I am unlikely to use Harrods again as a result.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are very disappointed to learn that the items you ordered did not meet your expectations. We understand that a member of our Customer Services Team has now contacted you to discuss this and also offer replacement parts to rectify the situation and we apologise for any inconvenience caused.

Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews