“The service from Harrod Horticultural was prompt and professional but let down by their couriers. Despite having given instructions on where to leave the goods if we were out, and these were printed on the label, the goods were left on the front door step in full view of a busy road. Luckily I arrived back in time to retrieve them as neighbours have had several deliveries stolen.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that a member of our Customer Service team has now contacted you regarding this.

Posted 9 years ago

“Although the product was only just acceptable to me, Harrod were very good in offering replacement lights to the propagator and would have given me a refund if that had failed. I see that it is no longer stocked and I must say that on the whole I think it is a pretty shoddy piece of equipment and I shall have very little use for it. Idle of me to suppose, I daresay, that a good bit of kit would come at so low a price. Harrod are always unfailingly helpful and obliging and I have shopped many times in the past and will do so again.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our customer services team.

Posted 9 years ago

“Delivery good”

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Posted 9 years ago

“Good delivery and packaging but the poles I ordered said they were 2 metres long but in fact were only 1.96 metres.”

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Posted 9 years ago

Thank you for your order and review. We do state on our website that tubing sizes are nominal to allow for insertion into Harrod Slot & Lock Connectors. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“Slkow service , ureliable delivery updates, expensive postage”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“The order arrive quickly”

Helpful Report

Posted 9 years ago

“The process of ordering went very smoothly, but I was not told that the item I ordered would take up to 28 days to be delivered as it came direct from the manufacturers. When I rang to enquire where my order was I was told this, but it was only after I rang again that I got a possible date.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. We are sorry to hear that you were unaware of the delivery timescale of the item you ordered. After checking, we can see that the delivery information was on our website, so we have now amended this to make it more clear. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“Unfortunately the majority of my order was unavailable . Your customer services were helpful in cancelling the rest of the order.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. We are very sorry that you encountered problems when dealing with us and we were unable to fulfil your order. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“Not all of the timber was top quality. A few of the capping timbers had gouges which were not natural features. The post caps were very poor. I had to sand each one to get an acceptable finish. Worst of all was the quality of the screws. They were very soft and even when drilling pilot holes the head slots were being mangled. I was so frustrated with the first few which I couldn't even drill home and had to take out with pliers, that I used my screwfix turbo golds which worked perfectly. As it turned out the gold looked better on the capping than the silver. I got there in the end and the finished beds look ok but I could have done without the agro on a very hot day !!!”

Helpful Report

Posted 9 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“It showed products I needed on it's website”

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Posted 9 years ago

“I bought a greenhouse window opener, which I am unable to fit despite chilling the whole thing on 3 different occasions. I did not notice if your catalogue mentioned a window size. My Greenhouse is over 40 years old but I have had at least 3 openers over the years and they have fitted no problem. Not anticipating any problems I seem to have disposed of the packaging.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We understand that a member of our Customer Services Team has contacted you to confirm that if any items are returned to us in perfect condition, we are happy to issue a full refund. Many thanks once again and If you require any further assistance please do not hesitate in contacting us and we will be delighted to help you.

Posted 10 years ago

“The product is shown as rusty in all pictures and described as such however it comes as polished steel and you have to wait for it to rust over time. This need to be made much clearer. Product a bit flimsy too”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We can confirm that we do state on our website that our rust products are supplied in untreated steel and will quickly develop a rust coating. However, we have passed your comments onto our Marketing Department to review our description of these products and see if this information can be made clearer. Many thanks once again for both your order and your comments.

Posted 10 years ago

“We ordered the copper real to go around flower pots to stop slugs from eating almost everything in the garden. This does stop slugs but not completely. It is difficult to fix and the birds have the curiosity to peck the product from the flower pot as it shines brightly.”

Helpful Report

Posted 10 years ago

Thank you for your recent review and order. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you once again for your comments.

Posted 10 years ago

“Items arrived quickly and and packed really well. Only thing is that some items were to be given as presents but had horrible labels on wrapping which I had to remove.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We will investigate the points you have raised regarding the labels used for packaging with the relevant department. Thank you for bringing this to our attention. Please accept our apologies for any inconvenience caused.

Posted 10 years ago

“Our allotment raised bed kits arrived with two corner supports missing and 4 extra packets of screws! We have improvised using materials we happened to have, but still have 4 extra packets of screws and do not like the waste. Otherwise raised beds looking fine.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We are very sorry for the problems which you encountered with your order and understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“Ref - Pea & Bean Slotted Frame (the large, 3-4 metre version): GOOD - prompt delivery; good quality materials. And now its up - looks to be doing the job. BAD - inadequate instructions. Whilst not a D-I-Y enthusiast, I don't consider myself completely non-practical...BUT I / we found great difficult "seeing" where things went; physically aligning slots without becoming a cross between "Twizzle" & 3-handed. The online video is SO misleading - just showing the very easy joining of supports & completely missing the aerobatics required in aligning / constructing the frame. As an ex-Project mgr, the question is - what happened to the "end-user test" by typical (ie non techie!) users ? That would have identified & allowed you to resolve simply most of the issues through better diagrams, instructions & "hints & tips". PS. Minor, but frustrating point - why pack (hide!) some of the important small grub screws with the large metal stakes - as the latter only needed at the end..so screws are easily missed..& I started to use my own screws as I cursed quietly! Thank you for giving me the opportunity to feedback. Above all meant constructively.”

Helpful Report

Posted 10 years ago

Thanks you for your recent order for Harrod Horticultural products, and for taking the time to complete an online review. We rely greatly on comments from our customers to drive our policy of continual improvement in both the products we supply and the service we offer, and are most grateful for your views. We would like all our customers to be delighted with their Harrod Horticultural shopping experience and we are sorry to hear that you encountered problems with the instructions and assembling the Pea/Bean Frame. Your comments have been forwarded to our Design team for them to amend the product instructions if necessary. Please accept our sincere apologies for any inconvenience caused.

Posted 10 years ago

“The products I received were good. I was very disappointed with the delivery . A card was put through my door with nothing written on it . The form said they had not delivered my goods. 3 days later I found my parcel in my front garden in one of my bins. fortunately the plants were still alive.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 10 years ago

“Order arrived before the bank holiday, rather than after as I had been advised. Wasn't away yet, so little creatures didn't die in the heat of the porch. As for efficacy, you'd have to ask the slugs (though this time last year we had orange slugs as big as sausages, haven't seen any this year). Waiting now for the second batch.”

Helpful Report

Posted 10 years ago

“There was a mistake on website, we knew it was a mistake but couldn't get round it. Price for netting was £5 ish rather than £105 ish !! However we were contacted by phone the next working day and order was completed over the phone and delivered shortly afterwards. Usual Harrods quality. Thank you.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience

Posted 10 years ago

“The very late arrival made 'fitting' the support to plants quite difficult as they had grown much larger than anticipated. Good information though on slippage.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the delay in despatching your item to you but we understand that this has now been received.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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