Harrod Horticultural Reviews

4.6 Rating 11,254 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th May 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my obelisk. It was more expensive than those I looked at in my local garden centre but the quality is vastly superior. It's the first product I've bought from you and I suspect it won't be the last!”

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Posted 5 years ago

“I had reason to contact the company over an allotment raised bed purchased recently. I had some issues and e-mailed them. I received a phone call to ask what they could do to help and I was very impressed with the caller. My issues were discussed and one of my comments regarding the type of screws will be passed onto the department responsible for that product.”

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Posted 5 years ago

“Hello there I will certainly write a review when my order arrives. I ordered some herbs at the beginning of March but understand they won’t arrive until mid April which of course is next week. I also ordered veg plants but they have not arrived yet”

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Posted 5 years ago

“One of the real pleasures I have in a new year is to find that patch of aconites, or the other one. I know where to find them but it is a fickle bulb and a community can take a while to establish. So I was very happy to receive my box of aconites 'in the green'. A photo will have to wait a few years.”

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Posted 5 years ago

“Arrived in good time”

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Posted 5 years ago

“Ordering online simple and quick. However, it came earlier than email stated and just left in full view against front door when I had left other instructions. Not impressed with packaging as it took 45 minutes to undo this. It was plastic/polythene ( thought HH would be environmentally friendly) and heat sealed or triple wrapped and stapled. Expected cardboard or no cover. Product OK though once discovered and looks good.”

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Posted 5 years ago

“Excellent product, easy to assemble and prompt delivery.”

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Posted 5 years ago

“Standard raised beds : very good.”

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Posted 5 years ago

“Bit early for decent review, but looks like it will be just what is required.”

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Posted 5 years ago

“From Harrod Horticultural itself, overall experience generally positive but let down on this occasion by woeful delivery experience.”

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Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we are able to send this with different carriers if requested.

Posted 5 years ago

“Service good: prompt & efficient”

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Posted 5 years ago

“Online ordering was fine, delivery was split across several days with no indication that it was happening like that. The delivery driver said he had seen split deliveries from Harrods Horticulture before so he guessed that as one package was missing it would arrive another day.”

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Posted 5 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 5 years ago

“Always delivered safely.Love that you no longer use plastic for packaging.”

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Posted 5 years ago

“The purchase was not actually for me, but for my son and daughter - in - law. They are very pleased with it.”

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Posted 5 years ago

“Good product and service at a fair price”

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Posted 5 years ago

“The goods ordered arrived promptly and in a good condition”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

“Very satisfied with the service I have received from Harrods”

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Posted 5 years ago

“I purchaseda fruit cage some tears ago and have extended it with a few more poles and connectors, finaly I used the plugs to seal the exposed ends of the extension.”

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Posted 5 years ago

“quick service and value for money”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,254 reviews