Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit early for decent review, but looks like it will be just what is required.”

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Posted 5 years ago

“From Harrod Horticultural itself, overall experience generally positive but let down on this occasion by woeful delivery experience.”

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Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we are able to send this with different carriers if requested.

Posted 5 years ago

“Service good: prompt & efficient”

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Posted 5 years ago

“Online ordering was fine, delivery was split across several days with no indication that it was happening like that. The delivery driver said he had seen split deliveries from Harrods Horticulture before so he guessed that as one package was missing it would arrive another day.”

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Posted 5 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 5 years ago

“Always delivered safely.Love that you no longer use plastic for packaging.”

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Posted 5 years ago

“The purchase was not actually for me, but for my son and daughter - in - law. They are very pleased with it.”

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Posted 5 years ago

“Good product and service at a fair price”

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Posted 5 years ago

“The goods ordered arrived promptly and in a good condition”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

“Very satisfied with the service I have received from Harrods”

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Posted 5 years ago

“I purchaseda fruit cage some tears ago and have extended it with a few more poles and connectors, finaly I used the plugs to seal the exposed ends of the extension.”

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Posted 5 years ago

“quick service and value for money”

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Posted 5 years ago

“I wrote a review for my purchase in October! This makes me disinclined to submit any further orders.”

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Posted 5 years ago

“Quick and efficient service”

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Posted 5 years ago

“I ordered new poles for my brassica cage as the older ones had buckled under snow. Ordering was simple, they came quickly, were as described and were easy to assemble. I won’t know until after the autumn storms how well they survive.”

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Posted 5 years ago

“Delivery was prompt delivery was within a few days can’t complain about that.”

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Posted 5 years ago

“Just the job 👍”

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Posted 5 years ago

“Wide variety of products, quality and speedy delivery”

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Posted 5 years ago

“Always good quality, although not the quickest with delivery.”

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Posted 5 years ago

“Innovative and quality products at prices below those of our local garden centres. Delivery was slower than expected, but goods arrived safely and well packaged. I am confident that we will source from this supplier many times over the foreseeable future.”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews