Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered quickly.”

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Posted 5 years ago

“the customer service team are excellent and very helpful.”

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Posted 5 years ago

“Very happy with service and also how the problem with the delivery was handled quickly”

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Posted 5 years ago

“Products ordered and they arrived”

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Posted 5 years ago

“Delivery of the goods I ordered took a little time and when it arrived one of the two packages was broken open at one end. Nevertheless, there was no apparent damage to the product”

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Posted 5 years ago

“Order processed and goods delivered in a timely manner.”

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Posted 5 years ago

“The service from speaking to person who took my order through to delivery by your selected courier was very fficient.”

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Posted 5 years ago

“I bought a small hand held garden implement. It arrived promptly and completely meets my expectations. This review would get 5 stars if it was not for the incessant bombardment I get from the companies advertising department. Please stop it.”

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Posted 5 years ago

“Good service and the kit arrived ok. But it would have been nice to get (or select) an estimated delivery date when ordering..or a date of planned delivery when it left the warehouse. As it was it was pure chance we were in when delivery occurred.”

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Posted 5 years ago

“Easy ordering system and fast and efficient delivery”

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Posted 5 years ago

“Items were easy to order & delivered quickly so all good as far as I'm concerned.”

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Posted 5 years ago

“Website misleading. States 10 to 15 working days from date of order placed to delivery. Actual time was in fact 27 working days.”

Harrod Horticultural 4 star review on 6th August 2019

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Posted 5 years ago

“With my first order, only part of the order was delivered and I had to wait several days for the balance. The first part, for which I was charged immediately, was useless to me without the other parts. It would have been better to withhold parts until the complete order could be delivered.”

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Posted 5 years ago

“Not so much a review but suggestions. Fruit cage- for the 1st two years marvellous, this year terrible - plastic side mesh failed at the bottom allowing bird ingress, suggest adding alternative of galvanised wire netting - my task for winter cost £45. Big wooden raised bed already showing signs of rotting - could be I've watered too much. Black hoops and other plant supports excellent. Your records should tell you when items were purchase”

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Posted 5 years ago

“My rose arch arrived earlier than expected, therefore we were able to complete the installation sooner.”

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Posted 5 years ago

“The product was out of stock but it came within a reasonable time for me.”

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Posted 5 years ago

“Very prompt delivery. Although the net is very lightweight, it is also very stretchy, so was more difficult to fix on the roof of my fruit cage than other stiffer types. I had to mark the half-way point down each side with coloured string, to help fix the middle section, before stretching to the corners, and have left these markers in place for future reference. It is important to allow at least a meter extra to overlap the sides, and I needed lots of hooks where its stretchiness prevented it from laying flat onto the cage side netting, as I know squirrels are capable of lifting anything loose and sliding under the roof net and over the side nets. I am a bit concerned about its resistance to squirrels, hence only four stars rather than five.”

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Posted 5 years ago

“Having ordered a fruit cage for my raspberry plants took advantage of the discount offer to order two more. On checking the contents on delivery found six screws missing from one cage. Emailed customer services and missing parts arrived in post quickly. Very pleased with product and response of customer service team.”

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Posted 5 years ago

“Ordered on Web; no issues. Item arrived promptly. Product (Popadome) did the job of protecting my gooseberry bushes from the birds. When using, good idea to have some pegs handy to clip the opening flaps out of the way.”

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Posted 5 years ago

“Organised and professional service. Easy to look on the website for items, not long to wait from ordering to delivery received. The items I ordered were the corner brackets each was wrapped in a separate plastic bag it would have been better if all the pieces were put together as a bracket instead of customer self DIY. Instructions also were in very small print so made it difficult to follow to fit the bracket corners to the poles.”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews