Harrod Horticultural Reviews

4.6 Rating 11,254 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 17th May 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered within the timescale. Some of the packaging was damaged on transit. Customer services were very helpful & promised to replace any damaged parts. Thankfully not necessary. My only negative was that the screws locking the corner braces stand proud of the fittings and the netting continually catches on the when fitting to the frame.”

Helpful Report

Posted 4 years ago

“Excellent product with friendly staff who deal politely and courteously with an issue concerning the product.”

Helpful Report

Posted 4 years ago

“Good and speedy service.”

Helpful Report

Posted 4 years ago

“Unable to give a review as it was a present for someone at Christmas and the weather isn’t right at the moment for planting. But it looks good, hope it will be!”

Helpful Report

Posted 4 years ago

“Goods well described on website. Harrod's staff were able to assure me that selected items were in stock prior to order. Goods were securely packaged for delivery.”

Helpful Report

Posted 4 years ago

“I have ordered through Harrodsburg Horticultural for several years. The service is always excellent and usually very quick. Naturally there were some delays in delivering some goods in early 2020 due to the pandemic problems, but always there was explanation and assurance of continuing support. The hardware is always of excellent quality.”

Helpful Report

Posted 4 years ago

“Received promptly and as expected”

Helpful Report

Posted 4 years ago

“The delivery was reasonably quick. I was not sure if I had ordered the correct materials for the job but there was no way to ask a question on the site.”

Helpful Report

Posted 4 years ago

“No problems / item arrived promptly.”

Helpful Report

Posted 4 years ago

“I bought an arbour from Harrod and am very pleased with its quality. Service was good, timely delivery.”

Helpful Report

Posted 4 years ago

“The Steel Ground Pegs are the toughest I have bought and I recommend them for secure fixing with no bending! A good price too.”

Helpful Report

Posted 4 years ago

“Your online ordering system is painful if ordering a gift from overseas for delivery in England. Once I get past the flash screen indicating I am accessing from overseas, my invoice address has to be a UK postcode. Madness!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry that you had difficulty ordering on our website. Unfortunately, we do have to obtain a carriage quotation to send an order overseas and the cost varies according to the size and weight of each order. If you would like to place an order, could you kindly email us - customerservices@harrod.uk.com - with details of the order and delivery address and we will be delighted to help you. Again, we sincerely apologise for the inconvenience caused.

Posted 4 years ago

“First experience but would use again”

Helpful Report

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

“The orders arrived reasonably promptly and always the correct items were delivered.”

Helpful Report

Posted 4 years ago

“Everything is good, but service not as well as wanted. They don't answer emails :(”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“good products maybe a bit pricey but don't bank on delivery times being honoured and i have ordered things pre-covid so not just in the current circumstances. when you place an order it does not mention a stock problem until after the order is completed.”

Helpful Report

Posted 4 years ago

“Strulch mulch really good quality, would order again. Delivery delayed as informed not in stock after ordering. Expected delivery pushed out twice”

Helpful Report

Posted 4 years ago

“Prompt responses. Good products. Very helpful customer service lady.”

Helpful Report

Posted 4 years ago

“The goods arrived on time and were well packaged. My only grumble about the raised beds is that they would have been better if the corner posts were in fact stakes to fix the bed to the ground rather than just sit on top.”

Helpful Report

Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,254 reviews