Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems / item arrived promptly.”

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Posted 4 years ago

“I bought an arbour from Harrod and am very pleased with its quality. Service was good, timely delivery.”

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Posted 4 years ago

“The Steel Ground Pegs are the toughest I have bought and I recommend them for secure fixing with no bending! A good price too.”

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Posted 4 years ago

“Your online ordering system is painful if ordering a gift from overseas for delivery in England. Once I get past the flash screen indicating I am accessing from overseas, my invoice address has to be a UK postcode. Madness!”

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Posted 4 years ago

Thank you for your review. We are very sorry that you had difficulty ordering on our website. Unfortunately, we do have to obtain a carriage quotation to send an order overseas and the cost varies according to the size and weight of each order. If you would like to place an order, could you kindly email us - customerservices@harrod.uk.com - with details of the order and delivery address and we will be delighted to help you. Again, we sincerely apologise for the inconvenience caused.

Posted 4 years ago

“First experience but would use again”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“The orders arrived reasonably promptly and always the correct items were delivered.”

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Posted 4 years ago

“Everything is good, but service not as well as wanted. They don't answer emails :(”

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Posted 4 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“good products maybe a bit pricey but don't bank on delivery times being honoured and i have ordered things pre-covid so not just in the current circumstances. when you place an order it does not mention a stock problem until after the order is completed.”

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Posted 4 years ago

“Strulch mulch really good quality, would order again. Delivery delayed as informed not in stock after ordering. Expected delivery pushed out twice”

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Posted 4 years ago

“Prompt responses. Good products. Very helpful customer service lady.”

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Posted 4 years ago

“The goods arrived on time and were well packaged. My only grumble about the raised beds is that they would have been better if the corner posts were in fact stakes to fix the bed to the ground rather than just sit on top.”

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Posted 4 years ago

“Very pleased with my obelisk. It was more expensive than those I looked at in my local garden centre but the quality is vastly superior. It's the first product I've bought from you and I suspect it won't be the last!”

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Posted 4 years ago

“I had reason to contact the company over an allotment raised bed purchased recently. I had some issues and e-mailed them. I received a phone call to ask what they could do to help and I was very impressed with the caller. My issues were discussed and one of my comments regarding the type of screws will be passed onto the department responsible for that product.”

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Posted 4 years ago

“Hello there I will certainly write a review when my order arrives. I ordered some herbs at the beginning of March but understand they won’t arrive until mid April which of course is next week. I also ordered veg plants but they have not arrived yet”

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Posted 4 years ago

“One of the real pleasures I have in a new year is to find that patch of aconites, or the other one. I know where to find them but it is a fickle bulb and a community can take a while to establish. So I was very happy to receive my box of aconites 'in the green'. A photo will have to wait a few years.”

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Posted 4 years ago

“Arrived in good time”

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Posted 4 years ago

“Ordering online simple and quick. However, it came earlier than email stated and just left in full view against front door when I had left other instructions. Not impressed with packaging as it took 45 minutes to undo this. It was plastic/polythene ( thought HH would be environmentally friendly) and heat sealed or triple wrapped and stapled. Expected cardboard or no cover. Product OK though once discovered and looks good.”

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Posted 4 years ago

“Excellent product, easy to assemble and prompt delivery.”

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Posted 5 years ago

“Standard raised beds : very good.”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews