Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality wood but I was disappointed that the pilot holes had been drilled off centre on two of the legs. I was able to cope with that but had i not noticed it would have spoiled the look. For the huge cost it was also a lot of effort to assemble and wouldnt buy another because of that.”

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Posted 3 years ago

“Delivery was prompt and instruction easy to follow. There were a couple of small missing/incorrect items that were quickly dispatched by post. The Lrg Round Topped Hoop (Order No.1174190) was badly bend on arrival but I have been able to utilise it. I have found the the push in clips for the hoop linking rods to be loose and often falling out.”

Harrod Horticultural 4 star review on 30th March 2021

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Posted 3 years ago

“Slight delay in delivery but good customer service when I emailed to enquire.”

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Posted 3 years ago

“Plants arrived promptly and in good condition. I ordered 4-5 feet laurels for a hedge. Was slightly disappointed to find that they were all 4 feet tall - definitely none were closer to the 5 foot mark. Obviously can’t complain as they were within the description of the product, but bearing it in mind for future orders. I also ordered bone meal, which did not arrive with the plants - I bought some from a local garden centre so I could get on with planting, but the customer service team were quick to respond and it sort out.”

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Posted 3 years ago

“I was impressed by the speed of delivery once ordered and my plant stakes are now across my garden, rusting beautifully whilst supporting various plants in a practical and attractive fashion”

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Posted 3 years ago

“The goods I have ordered from Harrods have been first class. What hasn't is the couriers they are using who have messed up twice out of the three deliveries I have had.”

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Posted 3 years ago

“Last order delivered promptly. However gloves ordered before Christmas still not delivered.”

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Posted 3 years ago

“As ordered and on time. Just a small niggle that the packing was inadequate and small components dropped out as it was delivered - but you rapidly offered to replace any missing parts. As it happened, we had enough for our scheme.”

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Posted 3 years ago

“NOT APPLICABLE”

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Posted 3 years ago

“every thing I have from you has been good 5 star from me”

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Posted 3 years ago

“The item we ordered was out of stock but unfortunately we were not advised of this. It took an email enquiring why we hadn't received it to find this out (hence the 4 stars). Once we were over this hurdle, everything was fine and the item arrived when Harrod said it would.”

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Posted 3 years ago

“Delivery was good and in a timely fashion.”

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Posted 4 years ago

“Delivered within the timescale. Some of the packaging was damaged on transit. Customer services were very helpful & promised to replace any damaged parts. Thankfully not necessary. My only negative was that the screws locking the corner braces stand proud of the fittings and the netting continually catches on the when fitting to the frame.”

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Posted 4 years ago

“Excellent product with friendly staff who deal politely and courteously with an issue concerning the product.”

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Posted 4 years ago

“Good and speedy service.”

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Posted 4 years ago

“Unable to give a review as it was a present for someone at Christmas and the weather isn’t right at the moment for planting. But it looks good, hope it will be!”

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Posted 4 years ago

“Goods well described on website. Harrod's staff were able to assure me that selected items were in stock prior to order. Goods were securely packaged for delivery.”

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Posted 4 years ago

“I have ordered through Harrodsburg Horticultural for several years. The service is always excellent and usually very quick. Naturally there were some delays in delivering some goods in early 2020 due to the pandemic problems, but always there was explanation and assurance of continuing support. The hardware is always of excellent quality.”

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Posted 4 years ago

“Received promptly and as expected”

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Posted 4 years ago

“The delivery was reasonably quick. I was not sure if I had ordered the correct materials for the job but there was no way to ask a question on the site.”

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Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews