Harrod Horticultural Reviews

4.6 Rating 11,300 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Great product, easy to specify and buy.”

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Posted 7 years ago

“The net has protected our strawberry crop beautifully and kept the greedy blackbirds out!”

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Posted 7 years ago

“On the positive, The quality of product and service is very high. On the negative, e-mailed adverts are too frequent. Perhaps fewer e-mails to include more product content would go some way to reducing traffic, similar to many of the other top suppliers.”

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Posted 7 years ago

“EXplanation of set-up and use inadequate -- small diagrams which were vague. I could not manage to make the watering device last much more than a day, however I juggled the copper sliders.”

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Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“I bought 3 of your covers for fruit bushes and they have worked incredibly well. I didn't realise how much of the crop the birds have had in previous years, so I have had bumper pickings from all of them. What I wondered was whether channels could be sewn into the covers so that they could be used with canes to give a bit more shape to them. The picture on the packaging shows them with a structure inside and I think they would be even better like that. I have also bought a Popadome and for the first time ever grew cabbages last year that weren't ravaged by caterpillars, but they are a bit too expensive to put over the fruit bushes.”

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Posted 7 years ago

“Excellent products.”

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Posted 7 years ago

“Excellent product and excellent service - thank you.”

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Posted 7 years ago

“Excellent service, ... excellent product.”

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Posted 7 years ago

“Order, receive and use all within a few days 😀😀”

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Posted 7 years ago

“Great service .Strong net will last for many years.”

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Posted 7 years ago

“Items of excellent standard. Well made.”

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Posted 7 years ago

“Good price. Quick delivery”

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Posted 7 years ago

“Order took a long time to arrive with no updates until I contacted them. When plants arrived they were rather worse for wear. Parsley plants, yellow, weak and rather small. I have followed instructions but do not expect them to survive the next couple of weeks. Did not match pictures. I would rather have waited for a healthy plant but would have probably gone with another company had I been told of the wait expected.”

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Posted 7 years ago

Thank you for your recent review and order. We are very sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to delays and will be investigating the reasons as to why this was not communicated with the relevant departments. We understand that a number of your plants were received in poor condition and a member of our Customer Service Team has been in contact to resolve this. We apologise for any inconvenience caused.

Posted 7 years ago

“Good product arrived on time”

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Posted 7 years ago

“Hopeless website, unable to complete order so gave up. Eventually succeeded in placing a different order, only to be phoned and told the main item was unavailable, hence I cancelled the one remaining item. And now you’ve emailed me for a review on a purchase that didn’t happen.... looks like your different departments need to talk to each other!”

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Posted 7 years ago

‘Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us and had difficulties with our website. We would also like to apologise for the automated nature of the email you have received. We are currently reviewing our system to ensure these issues are resolved. Please accept our apologies once again for any inconvenience caused.’

Posted 7 years ago

“My order took at least 4 or 5 weeks to come. Although I understand things are sometimes delayed, I chased this several times by email and never got a proper reply, just an automated one. Very frustrating. When I eventually received a reply, it stated my order would be delivered in 2 days' time on a Friday. I replied immed to ask for short delay (ironically) so they would be delivered on Monday instead as we were going away to a wedding and would be away for 3 days. I didn't know how they would be packed, and hence if they would survive for this time. As I didn't get a reply, I had to assume 'no such luck', so we packed up the car, and literally sat waiting for the delivery. I quickly opened box to unpack plants and leave them in such a way that they wouldn't die while I was away, and so I could plant properly when I got back. They were all very delicate and so some were damaged when extracted from all the straw packing. Long story short, it was not a pleasant experience, it was very frustrating and I will get my plants from elsewhere next time, probably RHS site. My advice would be, make sure you update your customers on the situation and any delays etc. People generally don't mind if they know what is going on.”

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Posted 7 years ago

‘Thank you for your recent review and order. We are very sorry to hear that you encountered problems when dealing with us. We can confirm that all of our plants are grown to order by our nursery. The late growing season this year had unfortunately led to delays with despatching our plants which we know has been a great inconvenience to our customers. It is company policy to keep our customers as up to date as possible with regards to delays and will be investigating the reasons as to why this was not communicated with the relevant departments. Please accept our apologies once again for any inconvenience caused.’

Posted 7 years ago

“no problems”

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Posted 7 years ago

“My dandelion spade arrived very well packed and within 6 days.I am very happy with the service.”

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Posted 7 years ago

“My father asked for gardening gloves for his 90th birthday present so I was delighted when I found these as I wanted something special. He is really pleased with them and already putting them to good use.”

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Posted 7 years ago

“The products purchased were of very good quality and delivered on time.”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,300 reviews