Harrod Horticultural Reviews

4.6 Rating 11,158 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not yet received goods after one week of total incompetency on the part of the carrier, UKMail. Not yet received a response to my complaint to Harrods either.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we can’t directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that the issue has been resolved with a member of our Customer Services Team and your order has now been received. We apologise for any inconvenience caused.

Posted 10 years ago

“still no delivery am very upset will not order from do again would cash back.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the delay in the delivery of your order. The delay was the result of ensuring that your live pest control product reached you in optimum condition. Our current process involves ordering live pest control products once a week from our suppliers and sending these straight away the following week once stock is received. Regrettably we do not currently have the storage facilities for live pest control products in our warehouse. We have now despatched your item and hope it is safely with you.

Posted 10 years ago

“Although Harrod say they dispatch 3 to 5 days they did not for me or and 11 days after ordering I was told on the phone they had no stock, leaving me with two hired gardeners a 400 square metre lawn and no lawn feed”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We understand that your order has now been received and we apologise for any inconvenience caused.

Posted 10 years ago

“Appalling Customer Service !! 1. Was promised a callback - I ended up having to call them back as no one rang !! 2. Promised next day delivery for my faulty items - didn't arrive !! 3. Promised before 9am delivery the following day - still waiting for them to turn up !! I would NOT recommend Harrod Horticultural to anyone !!”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

Harrod Horticultural is rated 4.6 based on 11,158 reviews