Harrod Horticultural Reviews

4.6 Rating 11,191 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,191 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 23rd April 2025

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not at all happy with the customer service so far. Items ordered not received; apparently returned to you undelivered for no good reason; I was not informed of such; I received this email asking me for my opinion and still had not received goods; took 2 phone calls to ascertain what had happened and was then assured goods would be resent; today receive a letter telling me they are out of stock and the estimated date is now another 2 months. Shambolic.”

Helpful Report

Posted 10 years ago

“I am giving a "Very Poor" rating because I have been asked to provide a review for a product that I have not received yet. It is Saturday and I am expecting a delivery on Monday. Here is a review for the service I have received so far. On Friday 6th June I received an email thanking me for my order. This advised that my order would be delivered Express on Tuesday 10th June or standard in 3 to 5 days (It was not clear which category my order was in. At 10.00 Wednesday I received an email saying my goods had been dispatched! Expected arrival 48 hour later (10.00 Friday). On Thursday I got a call telling me that my goods had not been dispatched yet but would be leaving shortly and to expect further notification. On Friday I got another call from a different person who was not aware of the call the day before saying that my order would be arriving on a lorry, the size of a double decker bus, on Monday . I will await the delivery on Monday then I will provide a separate review of the product rather than the disjointed, inaccurate, misleading order processing service that lies to customers. In summary: I was happy with the order taking process online and the extremely helpful website. I was happy with the prompt order confirmation email and the estimated delivery/Dispatch statements although confused as to which category I was in. So far I had an expectation of best delivery of Tuesday 10th or a dispatch in 5 working days max i.e. Friday 13th June and therefore Delivery during the week starting Monday16th June. I was then pleased to receive the dispatch email on Wednesday 11th June giving latest delivery as 10 AM Friday 13th June. Excellent service I thought….. Receiving the phone call on Thursday telling me that the goods had not in fact been dispatched shattered my expectation but provided no explanation. Receiving the phone call on Friday again did not provide an explanation as to why the goods had not arrived but put a lie to the fact that the goods had been dispatched on Wednesday and that she was JUST making arrangements for shipment and notifying that the dispatch on Monday in a large lorry would be happening. (48 hours after I had been earlier advised of dispatch).”

Helpful Report

Posted 10 years ago

Thank you for your review. We understand that this issue has now been resolved over the telephone with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“Have not yet received goods after one week of total incompetency on the part of the carrier, UKMail. Not yet received a response to my complaint to Harrods either.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we can’t directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that the issue has been resolved with a member of our Customer Services Team and your order has now been received. We apologise for any inconvenience caused.

Posted 10 years ago

“still no delivery am very upset will not order from do again would cash back.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the delay in the delivery of your order. The delay was the result of ensuring that your live pest control product reached you in optimum condition. Our current process involves ordering live pest control products once a week from our suppliers and sending these straight away the following week once stock is received. Regrettably we do not currently have the storage facilities for live pest control products in our warehouse. We have now despatched your item and hope it is safely with you.

Posted 10 years ago

“Although Harrod say they dispatch 3 to 5 days they did not for me or and 11 days after ordering I was told on the phone they had no stock, leaving me with two hired gardeners a 400 square metre lawn and no lawn feed”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We understand that your order has now been received and we apologise for any inconvenience caused.

Posted 10 years ago

“Appalling Customer Service !! 1. Was promised a callback - I ended up having to call them back as no one rang !! 2. Promised next day delivery for my faulty items - didn't arrive !! 3. Promised before 9am delivery the following day - still waiting for them to turn up !! I would NOT recommend Harrod Horticultural to anyone !!”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

Harrod Horticultural is rated 4.6 based on 11,191 reviews