Harrod Horticultural Reviews

4.6 Rating 11,027 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

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4.6

Based on 11,027 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 16th April 2024

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product, reasonable cost and prompt delivery”

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Posted 3 years ago

“Very Good with prompt delivery.”

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Posted 3 years ago

“Should have really been a five star review, but the delivery driver was bad. Apart from that all is really well, polytunnel up and running, everything labelled well and of extremely high quality. A truly excellent purchase!”

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Posted 3 years ago

“All very good and on time delivery”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“A nice product that is good value fir money.”

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Posted 3 years ago

“When contacted the service provided was good and knowledgeable.”

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Posted 3 years ago

“I had one order which ended up being 5 deliveries, albeit one not from Harrod Direct. I asked Harrod not to dispatch until the order was ready.”

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Posted 3 years ago

“I ordered a portacage.It was due to arrive in two packages via Courier.The first arrived which was everything except the aluminium frame. I chased up the courier for two days and then contacted Harrod.Beverley who was very helpful ascertained that it had been damaged by the courier and she arranged for the frame to be sent out again.This arrived two days later via Tufnells but also damaged which was no fault of Harrod. Contacted Beverley who arranged for a third frame to be sent which arrived two days later with no problem. I looked at the video on line of how to erect the portacage and it showed it with corner braces. These are not supplied as part of a standard order and have to ordered separately. which is not made clear on the website. I have pointed this out to Harrod. who said they would pass the comments to their web team In fact erected the portacage very easily without them and it seems to be fine and sturdy.I think if one lived in a windy/exposed location they might be needed. Prior to purchase I had a couple of queries which were answered very efficiently by Andrew. MY expereince of Harrod customer service has been very good.I posted this review originally on Trustpilot but Harrod then requested a review so posted here as well.”

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Posted 3 years ago

“Quality wood but I was disappointed that the pilot holes had been drilled off centre on two of the legs. I was able to cope with that but had i not noticed it would have spoiled the look. For the huge cost it was also a lot of effort to assemble and wouldnt buy another because of that.”

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Posted 3 years ago

“Delivery was prompt and instruction easy to follow. There were a couple of small missing/incorrect items that were quickly dispatched by post. The Lrg Round Topped Hoop (Order No.1174190) was badly bend on arrival but I have been able to utilise it. I have found the the push in clips for the hoop linking rods to be loose and often falling out.”

Harrod Horticultural 4 star review on 30th March 2021

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Posted 3 years ago

“Slight delay in delivery but good customer service when I emailed to enquire.”

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Posted 3 years ago

“Plants arrived promptly and in good condition. I ordered 4-5 feet laurels for a hedge. Was slightly disappointed to find that they were all 4 feet tall - definitely none were closer to the 5 foot mark. Obviously can’t complain as they were within the description of the product, but bearing it in mind for future orders. I also ordered bone meal, which did not arrive with the plants - I bought some from a local garden centre so I could get on with planting, but the customer service team were quick to respond and it sort out.”

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Posted 3 years ago

“I was impressed by the speed of delivery once ordered and my plant stakes are now across my garden, rusting beautifully whilst supporting various plants in a practical and attractive fashion”

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Posted 3 years ago

“The goods I have ordered from Harrods have been first class. What hasn't is the couriers they are using who have messed up twice out of the three deliveries I have had.”

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Posted 3 years ago

“Last order delivered promptly. However gloves ordered before Christmas still not delivered.”

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Posted 3 years ago

“As ordered and on time. Just a small niggle that the packing was inadequate and small components dropped out as it was delivered - but you rapidly offered to replace any missing parts. As it happened, we had enough for our scheme.”

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Posted 3 years ago

“NOT APPLICABLE”

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Posted 3 years ago

“every thing I have from you has been good 5 star from me”

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Posted 3 years ago

“The item we ordered was out of stock but unfortunately we were not advised of this. It took an email enquiring why we hadn't received it to find this out (hence the 4 stars). Once we were over this hurdle, everything was fine and the item arrived when Harrod said it would.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,027 reviews