Harrod Horticultural Reviews

4.63 Rating 8,747 Reviews
92% of reviewers recommend Harrod Horticultural

About Harrod Horticultural: Quality garden supplies built on 60 years of UK manufacturing and design.

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Gardening
Home & Garden

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How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Quick delievery. easy to order on internet, and well packed, arrived in a fast manor. And l trust the company well done , will be ordering again from you."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you recommend us to a friend? yes
"The guidance and advice received before I bought a Roman Arch was helpful and friendly. When I received the arch in pieces all the parts looked of very good quality and they were very well packed and labelled with good instructions on how to assemble and mount it, backed up by very good instructional video clips on the web. I have a problem mounting the arch on the hillside in my garden and when I asked for advice I was clearly given consideration by the staff but the only solution they could come up with was so expensive that I have found my own solution which was very much cheaper and of comparable quality. This led me to wonder whether providing such an expensive suggested solution as you did that it was really in your best interests as a supplier. This is a pity, because the service, although expensive, and the quality of material were very good."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Delivery of the goods I ordered took a little time and when it arrived one of the two packages was broken open at one end. Nevertheless, there was no apparent damage to the product"
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Ordered a climbing rose, I was kept informed of despatch date. It arrived on time & it was well packaged & protected in strong carton. It was in lovely healthy condition. It is the first year I have mail ordered plants on line & I have purchased from a number of companies this year, most of what I have received from other on line companies have been a disappointment but I can honestly say that Harrod Horticultural has been by far the best in terms of delivering healthy strong plants. My rose is now climbing happily & has about 20 buds ready to open. Thankyou. I will be buying again soon."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Good quality rain butt at a competitive price. Delivery was excellent."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"excellent products and prompt service, many thanks"
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"I forgot to include my discount I received as part of my first order on my second. I phoned and explained and immediately was refunded the discount."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Arrived in good time and condition"
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Wonderfull service friendly staff on the phone Will use time and time again"
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"The product I received was very poor, but the return and refund process was very easy and quick - hence the reasonable score"
Helpful Report
Posted 1 month ago
Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"The horticultural net has not kept the butterflies off my cabbage plants. They could fly under the net as when windy the net slipped out of the plastic pegs holding it in the ground. When Harrods Horticultural contacted me they could not have been more helpful in resolving this issue. They have longer tent-like pegs which will hold the net more firmly in the ground. These they sent to me free of charge. Hopefully, this will resolve this issue."
Helpful Report
Posted 1 month ago
Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Order processed and goods delivered in a timely manner."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Easy transaction"
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"The service from speaking to person who took my order through to delivery by your selected courier was very fficient."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"The raised beds are fantastic and the service we got was fantastic. I would definitely buy from them again"
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"It is exactly what I desired but I was not aware I need a second hand to assemble. Luckily my friend was very handy and put the frame on the pond after 30 minutes assembly."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"My order arrived quickly, and it was what I had ordered."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"I have ordered a few small items along with various cages/netting over the years and found this firm to be reliable and the goods of high quality."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Advice about and subsequent delivery of the 50m Everflow Hosepipe GWT-139 was very satisfactory"
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Very prompt service and information on delivery date"
Helpful Report
Posted 1 month ago
Harrod Horticultural is rated 4.63 based on 8,747 reviews