Harrod Horticultural Reviews

4.64 Rating 7,523 Reviews
93% of reviewers recommend Harrod Horticultural

About Harrod Horticultural: Quality garden supplies built on 60 years of UK manufacturing and design.

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Gardening
Home & Garden

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How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Thank you all good. Ordering was simple and delivery was quick. The planter is just what we were looking for"
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Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"I spent a long time looking for metal garden accessories - so many were either flimsy or industrial-looking at one end of the spectrum to bespoke, and therefore extremely expensive, at the other. When I chanced upon Harrod Horticultural, the online images looked good so I ordered an obelisk up which to train a climbing rose. I was so pleased with the quality that I ordered another straight away, along with four trellis products. All arrived in good protective packaging (probably slightly too much plastic wrapping, if I'm to be honest) and are sturdy yet elegant and fairly priced for the quality. They look really good in my small city garden, even without the full benefit (yet) of the climbing plants. I would recommend Harrod Horticultural without hesitation - thank you."
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Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"High quality netting, fast delivery And well packaged! Who can ask for more!,many thanks, Peter"
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Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
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Would you recommend us to a friend? yes
"Easy to order and package arrived on time. Product easily assembled within ten minutes"
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Posted 1 month ago
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"A small order this time, but efficiently handled."
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Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Good product, fast service, can't do better than that, thanks"
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"We ordered a dome fruit cage and netting which all arrived very quickly and well packaged. The assembly instructions were clear and we managed to put everything together easily even though we were erecting on a sloping site. The product is strongly made and looks great in our garden. We are very happy customers."
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Posted 1 month ago
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Good quality product, good communication and fast delivery"
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Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"A great service and a fast no hassle delivery thanks very much"
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Superb as always"
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Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
"Very good service and prompt delivery"
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"A well made product, practical design, hard wearing. Thanks for the prompt delivery."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
Would you buy from us again? yes
"Ordered bubble wrap for the greenhouse on the Friday, it was delivered on the Saturday. Excellent service."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"The products that I ordered were delivered very promptly. But I also wanted another item of the same style but a smaller size. This was made to perfection on the bespoke service. All three obelisks are now erected in the garden and look fabulous. The quality of the product and your service is excellent."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"High quality garden march which is well worth the cost. One of the nuts and bolts had a problem. I contacted Harrod's who sent a replacement the very next day. Superb service and customer care. Highly recommended."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Harrod Horticultural supplied my order quickly and efficiently and the goods that arrived were just as I wanted them. C."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you recommend us to a friend? yes
"Prompt delivery. Prompt advice about out of stock product. Good quality goods, as described."
Helpful Report
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Easy to order from , delivery was quick, article was of good quality and done the job it was made for ."
Helpful Report
Posted 1 month ago
How would you rate our product range?
"Late on delivery and had to chase order, then the goods arrived over 5 days and 3 different deliveries two being the same vehicle and driver despite being asked that there was a package short at the first drop off. Then there was an item missing from the assembly, when notified Harrod customer service said "would despatch immediately" I stupidly assumed would get missing parts the next day, sadly that took another 5 days to arrive."
Helpful Report
Posted 1 month ago
Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers and understand that a member of our Customer Service team has already spoken to you regarding this. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers' Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.
Posted 1 month ago
How do you rate the speed of our service from placing your order to delivery?
How would you describe the quality of the customer service you have received?
How would you describe the quality of the goods you have received?
How would you rate our product range?
Would you buy from us again? yes
Would you recommend us to a friend? yes
"Sent the items which were short on the original order promptly."
Helpful Report
Posted 1 month ago
Harrod Horticultural is rated 4.64 based on 7,523 reviews

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