“HH need to be realistic about delivery dates - sending the same promises in the standard email over and over again is not professional. You need to get on top of your suppliers to make them understand the effect on customers - just putting it off another week with the hope of making good is not on. In the end I received - nothing flash, just pieces of round steel bar bent into a hoop.”
Thank you for your order and review. The products themselves are manufactured in house but unfortunately, we were let down by our suppliers of the raw material which we source externally, and this regrettably led to the delay in despatching your order. We are also disappointed to learn that the item you ordered did not meet your expectations. If you would like to return the goods to ourselves, we will be happy to process a full refund for you.
Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.
Thank you for your recent order and review. We are sorry to hear that you have not received a reply to your email. We aim to reply to customers emails within 24 Hours (excluding weekends), however, during peak season we may not be able to reply in our usual prompt manner. We have searched our records and regrettably, we are unable to locate your email. Please can you kindly re-send your email to email@example.com and we will deal with this immediately. We look forward to hearing from you soon.
“My item did not arrive despite several verbal and written confirmations that it would arrive on 30th June. It never did. I had to contact Barclaycard to obtain a refund as I could not obtain one directly with you, although one was agreed with yourselves but of course did not materialise. I will not buy anything from you again. Communication and customer service non existent.”
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your refund has been processed and we apologise for any inconvenience caused.