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Harrod Horticultural Reviews

4.6 Rating 11,008 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,008 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall very good. Delivery was slower than some stores, but still quicker than some very reputable/well known garden sites. The quality of the Helix bird feeder I got for my birthday is excellent. I enjoy watching just the small birds come and feed. I will definitely buy other products from HH in the future”

Posted 2 years ago

“The supports are good quality and are performing an excellent job”

Posted 2 years ago

“Took a while to items to arrive. We understand there was a delay but took a lot longer than expected and we kept getting emails to say the items would arrive in the next two weeks but they took longer. Perhaps be more honest with expected delivery time.”

Posted 2 years ago

“Good quality product, well made and looks great in the garden.”

Posted 2 years ago

“good service paid for delivery on both occasions as was just outside of time .”

Posted 2 years ago

“Top end of the market for gardening equipment. You can buy cheaper elsewhere if you shop around but you do get quality products here. The customer service has also been good”

Posted 2 years ago

“Very nice raised beds. Relatively easy to assemble. Recommend using an impact driver to screw the wood together. We had an issue with the delivery company but would buy from Harrod again”

Posted 2 years ago

“Delivery excellent. product correct and quality true to standards. No criticism.”

Posted 2 years ago

“Cage received as requested in good condition and the value expected.”

Posted 2 years ago

“Product we chose arrived expeditiously and has proved successful.”

Posted 2 years ago

“Overall I am very pleased with the raised beds. Service was good, keeping me updated on delays with the delivery. Two damaged pieces received, one replaced very quickly. However, the other was not so good service as the staff member refused to order replacement until photo received despite the fact 2 of her colleagues did so without the photo.”

Posted 2 years ago

“Delivered on time, packaged well. Would use again.”

Posted 2 years ago

“The website is great and also the helpful advice. Easy to order and good communication.”

Posted 2 years ago

“Good service. But rather inundated with follow up emails. I only need one greenhouse, and one compost bin.”

Posted 2 years ago

“The service I received has been brilliant. The product is ok once I had worked out how to erect. After a phone call where I was told to totally ignore the instructions it sort of made sense. Generic instructions are clearly a problem. It was sn expensive product and I would expect specific instructions for the product.”

Posted 2 years ago

“Although Harrod was unable to provide the item ordered as they were awaiting delivery of timber, I was very satisfied with their customer service. Credit card payment was held in pending (not taken) and the customer service person was quick to advise, cancel the order and release the payment.”

Posted 2 years ago

“Good quality product, delivery waits vary.”

Posted 2 years ago

“The quality of goods is high with products being as described. My only minor criticism is that delivery could be quicker, as quite a few days passed between the "your goods have been dispatched" and the "your goods will be delivered today" emails.”

Posted 2 years ago

“I needed a single fruit cage for a Morello cherry tree, to stop birds eating the fruit. I was able to get all the components from HH (including posts 3m high) so I was happy with this. Delivery was prompt and unproblematic. Perhaps a bit expensive, but worth it to get a bespoke solution that has worked.”

Posted 2 years ago

“Timely service, with good informational updates during delivery process.”

Posted 2 years ago

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Harrod Horticultural is rated 4.6 based on 11,008 reviews