Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

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4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service as usual”

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Posted 10 years ago

“Quick service and excellent products that did the job.”

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Posted 10 years ago

“I bought one of the new style Codling Moth traps. I like the design, but are the pheromones the same - these appear to last longer a whole season and to cover a wider area. There is no use by date - Are they Ok to keep and should they be in cold conditions? I've only used one so far and not caught any codlings. I also searched for refills for Raspberry beetle traps , but could not find”

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Posted 10 years ago

“I was very impressed with the way it works with ordering on-line. From choosing the products to making the payment, and then receiving the product - excellent. Now, for my moan. Since logging on to your site for my purchase, I am inundated with e mails from yourselves - about 2 per week. Perhaps best if I ask you to remove my e mail address from your data base. Norma Kirby”

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Posted 10 years ago

“Ordering proved easy on-line and delivery was swift. However, I would have appreciated a little more detail about the netting which came with my order for a vegetable enclosure. The netting was extremely fine and I thought perhaps, as I needed it for fruit rather than veg. it might prove to be too fine to allow pollinating insects to enter. I rang customer services and was assured it would be OK. I would also have appreciated knowing in advance that a door might be opportune!”

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Posted 10 years ago

“Prompt efficient service, many thanks. I bought a vegetable cage which could be better though. The 1.5m uprights are easy to bend, the net should be fitted/shaped to the cage size and the door arrangement is poor.”

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Posted 10 years ago

“Good choice of quality products but very pricy”

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Posted 10 years ago

“Great service, excellent product. Our new brassica cage looks great. The order arrived shy of five grub screws which was enough to stop work on the arranged day, but they were despatched immediately on contact with the excellent customer service team.”

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Posted 10 years ago

“You can always rely on Harrod Horticultural to provide a good service.”

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Posted 10 years ago

“The quality of both the raspberry supports and the bean and pea supports was excellent and I will be very surprised and disappointed if they do not cope with our windy climate on 900 feet up in the pennines where cane supports get blown over. There were some problems with the instructions and illustrations. The raspberry support wire if cut as instructed cannot be thread through the wire jammers supplied. However there is no need to cut the wire as it can be fed across and then up the second support and then back to the first support without cutting it. The bean A supports appear to be not much more than a foot apart at the base in the illustration in the catalogue, but the instructions tell you that they must be at least a metre apart or the warranty is invalidated. This caused me to purchase more than I could use in my available space. They take about 2 hours each to assemble.”

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Posted 10 years ago

“I thought this was expensive for what it was. Good quality though apart from the screws which were awful.”

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Posted 10 years ago

“We ordered a 2.5 x 3 m fruit cage and it went together very easily and is very robust. My only complaint is that the door has to go on a corner - there is only one additional vertical door support. This is not clear from the website - from the limited information available I got the impression the door could be mounted anywhere, not just on a corner.”

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Posted 10 years ago

“I was disappointed that the bag of soil was delivered on a normal lorry and that the driver couldn't reverse up our drive; I had to assist by pushing the ton load on a sack truck onto our property. Not good considering I'm a 65 yrs old woman with arthritis. Last time I ordered similar from you it arrived on a builders lorry with a crane!”

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Posted 10 years ago

“Very good service when I queried new customer discount not being available. Excellent product.”

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Posted 10 years ago

“Bought a pack of plant supports. Very durable product, which I couldn't buy locally. Very efficient service and good were well packed and despatched very quickly. Harrod have an excellent range of products and I never have problems with items being out of stock.”

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Posted 10 years ago

“Unfortunately our goods arrived the wrong size but after phone call to Customer Services explaining the problem within two days the right goods had arrived, so thank u.”

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Posted 10 years ago

“Service was good, the product arrived promptly and was exactly what I had ordered. I will definitely order from Harrods Horticultural again.”

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Posted 10 years ago

“The arch was far too tall. We had to take about 18 inches off to bring into proportion. One of the tubes of the fence was rough on the inside and ruined the connector. Fortunately we had a spare from the replaced arch connection, filed down the tube and fixed it. Still find the connectors not entirely satisfactory - they have to be very exact not to pull out. But the end result does look good, and definitely fills a gap in the market.”

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Posted 10 years ago

“thank you for your excellent customer service following my recent order.”

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Posted 10 years ago

Thank you for your review and your order. We are very sorry to hear that the items you have received were damaged. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“Did not have to wait on hold for long for a reply. Assistant was polite and friendly. Goods came on time as promised. Quality of goods 'Hazel Borders' imroved on previous ones bought although more expensive.”

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Posted 10 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews