Harrod Horticultural Reviews

4.6 Rating 11,159 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,159 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was as described and arrived quickly after order. Good service.”

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Posted 8 years ago

“Products are good and I have used them for several years. Delivery is fast and generally service is good.”

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Posted 8 years ago

“Strawberry frame arrived promptly and was easily assembled. Looks as though it will do the job as the season progresses.”

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Posted 8 years ago

“Very customer focused when I rang to ask them to send me a missing but and bolt. And very swift to react when they only sent me a half of a garden feature.”

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Posted 8 years ago

“Being a customer for the first time, I am pleased with the overall service I have got”

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Posted 8 years ago

“Very pleased with the service and the prompt delivery. The popadome is good. Also pleased that you were able to sort out the problem with delivery charges and our post code. Agriframes and Two Wests deliver to IV30 postcodes at their standard rate. I know that we are a long way from Lowestoft because we regularly have holidays in Walberswick. But we are on the main A96 trunk road from Aberdeen and your courier should not have a problem with our location. I hope to be able to order from you in the future with the standard delivery rate. If so I would purchase again and recommend you to others. Chris Toon”

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Posted 8 years ago

“Don't normally do reviews bit I thought I would on this occasion. This would have been a 5 star review had it not been for the courier issues. I was supposed to receive 3 parcels but only 2 came. I spoke to the customer service team who were very helpful indeed. In my opinion the service I received from Harrod Horticultural was great Great company, great product, let down by the courier company”

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Posted 8 years ago

“The obelisk took a awfully long time to arrive . The obelisk though is superb and very sturdy”

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Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“As we have big problems with slugs living in Wales so far nematodes seem to work.”

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Posted 8 years ago

“Arrived promptly and meets my needs”

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Posted 8 years ago

“Following initial disappointment with delivery time Harrods promptly replied to my first review and have been very helpful in rectifying the problem. Good customer service!”

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Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“Very quick and efficient company and products are very effective.”

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Posted 8 years ago

“Not a lot to say about a piece of bent wire !! BUT it is nicely bent , strong , good quality steel and rusting to a 'natural ' finish. Pricey , but the service was swift and saved me a lot of time .”

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Posted 8 years ago

“Product choice is good, delivery charges for small items that fir in a small envelope need revising.”

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Posted 8 years ago

“My issues were resolved speedily and efficiently once I raised them and I would like to thank their customer care department for facilitating this.”

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Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service and understand that these issues have now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“Items I bought are cheaper elsewhere ,but free delivery (because I had made a recent purchase ) and prompt delivery made it more convenient.”

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Posted 8 years ago

“Allotment raised beds are very good quality (although quite expensive, probably worth it). Delivery was not up to Harrod Horticultural's normally excellent standards (delayed and poor information regarding despatch).”

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Posted 8 years ago

“The compost bin will be a very good replacement for my old "ex-pallet" container which was homemade and after many years rotten. Your allotment product is superior in all ways and if the compost results are as good as I had with my old one I shall be more than satisfied. Thank you for your prompt response to my order which arrived in excellent packed order.”

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Posted 8 years ago

“Early days yet but I have to admit it appears to cut down the moggies digging up our lawn and leaving presents so it is effective.”

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Posted 8 years ago

“Delivery a joke. Not HH's direct fault but surely there are more reliable carriers? I bought link beds. Would have been useful if someone had read my order and got back to me as I ordered too many of one component, and not enough of another. Instructions scant. You know, you can use the back of the sheet of paper to expand the instructions. What's is the illustration bottom right supposed to show? Shameful in view of modern technology. Why would anyone order a straight link except to join two lengths? So why not incorporate the holes necessary in the manufacturing process rather the client struggle?”

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Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,159 reviews