Harrod Horticultural Reviews

4.6 Rating 11,159 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

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4.6

Based on 11,159 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately our goods arrived the wrong size but after phone call to Customer Services explaining the problem within two days the right goods had arrived, so thank u.”

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Posted 8 years ago

“Service was good, the product arrived promptly and was exactly what I had ordered. I will definitely order from Harrods Horticultural again.”

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Posted 8 years ago

“The arch was far too tall. We had to take about 18 inches off to bring into proportion. One of the tubes of the fence was rough on the inside and ruined the connector. Fortunately we had a spare from the replaced arch connection, filed down the tube and fixed it. Still find the connectors not entirely satisfactory - they have to be very exact not to pull out. But the end result does look good, and definitely fills a gap in the market.”

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Posted 8 years ago

“thank you for your excellent customer service following my recent order.”

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Posted 8 years ago

Thank you for your review and your order. We are very sorry to hear that the items you have received were damaged. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“Did not have to wait on hold for long for a reply. Assistant was polite and friendly. Goods came on time as promised. Quality of goods 'Hazel Borders' imroved on previous ones bought although more expensive.”

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Posted 8 years ago

“Very happy with the water butt stands which I purchased from you and impressed with the speed of delivery.”

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Posted 8 years ago

“product is great and relatively easy to put together. Only down side was that the delivery person left all 8 parcels in our driveway - directly in front of the front door... although I'm sure I said if out leave in front of shed at laft of property [slightly out of general sight]!”

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Posted 8 years ago

“The bean frame looks very robust and I hope to get many years service. BUT the instructions for assembly are inadequate and totally confusing. There is no step by step guide which would have greatly helped. Also the securing pegs are far too short and do not do the job. I have had to improvise a better and more secure system. These comments echo those made by so many other reviews and I am surprised that you have not addressed these issues by now.”

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Posted 8 years ago

“I was very happy with the butterfly-proof fruit/veg cage which is excellent and easy to erect and to release the mesh to get at the plants. My only disappointment was that one is no longer able to get the netting in the narrower width.”

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Posted 8 years ago

“Goods arrived promptly and in perfect order. We felt the fruit cage was a bit like building flat pack furniture, the instructions were not always clear. The tunnel we bought as well was perfect and they are both fit for purpose. We will definitely use you again, thank you”

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Posted 8 years ago

“Just assembled third micro manger - still don't understand why the identification of the fixings / screws is so complicated.”

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Posted 8 years ago

“Goods were received on time and the quality was excellent”

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Posted 8 years ago

“I purchased a netting cage 1.5H x 2mL x 1mW, to cover my 3 blueberry bushes. It looked very good when I finished setting it up. However, the only problem is that I had to cut an opening to be able to pick the blueberries. I then had to purchase additional netting locally, to cover the opening because I need to keep the birds from eating the fruit. I never took this into account at the time of purchasing, so my own fault”

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Posted 8 years ago

“Very pleased with quality of netting. Just a bit disappointed that it was not fitted to the poles, but it was very easy to set up and we were impressed with the design of the pegs for holding netting down.”

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Posted 8 years ago

“Gardeners' World tomatoes and dwarf French beans arrived beautifully packaged and thus far, tomatoes doing very well. Sadly, French beans, having spent some time in the greenhouse, when planted outside, have 99% disappeared - either succumbed to underground slugs or local pigeon population - this has happened before to French beans so not specific to the latest attempt”

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Posted 8 years ago

“Very smart looking. Very well made. Very well packaged to avoid damage, unlike other products from Harros that due to damage in transit started to rust within a week.”

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Posted 8 years ago

“I was very happy the Burgon & Ball children's garden tools. They were beautifully made and excellent quality. Delivery was as promised. My only disappointment was to do with the delivery. The goods were just sent in a clear plastic bags with no protective packaging, so it was evident what the contents were. They package was delivered to my office as requested. A note on the package said please check immediately for damage. As I was in meetings for most of the day, it was some hours later before I was able to check. Fortunately there was no damage - but I think this system needs re-considering.”

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Posted 8 years ago

“Since the small fruit cage was to be sited on sloping ground it would have been simpler to assemble the frame having it upside down and then right it to move to its site. The instruction made it awkward to assemble.”

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Posted 8 years ago

“Good quality plant stakes - worth paying extra for. Quick convenient delivery too.”

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Posted 8 years ago

“I have ordered several items over the years from Harrod Horticultural and found the products to be of good quality and the staff very helpful. Generally good value for money.”

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Posted 8 years ago

Harrod Horticultural is rated 4.6 based on 11,159 reviews